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Document Title |
WO/2024/112497A1 |
Disclosed are systems and techniques for multiuser communications such as conference. Establishing a multiuser call, the multiuser call including at least two other network devices. Receiving a request to record the multiuser call, recei...
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WO/2024/109250A1 |
The present application relates to the technical field of electronic products, in particular to a call system and a call method. The method comprises: a first electronic device receiving an incoming call request; in response to the incom...
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WO/2024/112297A1 |
The present invention relates to a system (1) for estimating the total workload volume and the required human resources (call center employee/customer representative) in future periods by analyzing incoming and outgoing calls to call cen...
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WO/2023/104313A3 |
The invention relates to a device for forming a computer-supported communication environment for a technical work environment, having: a mixing device to which a plurality of devices are connected, said plurality of devices comprising: a...
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WO/2024/107175A1 |
To store network performance data for later retrieval, performance data files corresponding to a testing cycle are obtained, reformatted according to a predetermined uniform file format and a predefined set of uniform category identifier...
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WO/2024/107544A1 |
An electronic processor (305) that is configured to perform a first voiceprint analysis of first audio data of a first call from a first caller to determine a first voiceprint of the first caller, and determine that the first voiceprint ...
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WO/2024/108106A1 |
A computing system comprising a customer relationship management module; a text to speech module TTS operable to obtain a text data input and provide an audio data output corresponding to the text data input; a computer audio input in op...
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WO/2024/101731A1 |
A method for controlling an electronic device according to an embodiment of the present invention comprises: a consultation step in which the electronic device provides a voice of a digital human including an image in which the digital h...
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WO/2024/099982A1 |
It is disclosed a system for supporting in-field testing of parallel links of a communication network, which are alternatively connectable to a further link of the network. The system comprises a first portable device comprising an input...
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WO/2024/098866A1 |
A method and an apparatus for setting a video color ringback tone, a device, and a storage medium. The method comprises: in response to receiving a purchase request of a first user for a digital collection, invoking a first smart contrac...
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WO/2024/102572A1 |
Agents are allocated to process the requests of users in queues. Agents may be allocated to one of a number of queues located at different locations or different organizations. For example, agents may take an order at a restaurant or pro...
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WO/2024/094886A1 |
The invention relates to a system, a data processing unit and a method for establishing a communication link between a first and a second communication unit that can be or are linked at least temporarily for data transmission to a commun...
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WO/2024/096364A1 |
An electronic device according to an embodiment may, on the basis of receiving a first signal for call establishment via a communication circuit, run a first software application for processing the first signal. The electronic device may...
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WO/2024/093264A1 |
The present application provides an audio detection method, apparatus and device. The method comprises: acquiring a first audio code stream sent by an audio sender to an audio receiver; acquiring a second audio code stream returned by th...
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WO/2024/097010A1 |
A server identifies, by parsing through code of an online page, information related to offerings associated with the online page. The server identifies a set of intents based on the information. At least a portion of the set of intents c...
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WO/2024/097432A1 |
A surge protector is configured to protect Ethernet equipment from an electrical surge. The surge protector includes an Ethernet cable input portion structurally configured to receive an Ethernet input cable, an Ethernet cable output por...
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WO/2024/095347A1 |
The purpose of the present disclosure is to provide a WEB phone system suitable for providing a phone function via the WEB to users. When a receiving terminal 110 accepts a switching operation (S7) in a state where a first P2P 30 connect...
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WO/2024/089887A1 |
An information presentation device according to an embodiment of the present invention comprises a sound source position regulation unit and a speech presentation unit, and presents a plurality of speech information acquired via a networ...
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WO/2024/088059A1 |
Provided in the present invention are a method, apparatus and system for preventing a SIM card from being tracked. The system comprises an apparatus for preventing a SIM card from being tracked, and a server. The server is used for query...
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WO/2024/092014A1 |
A system for calculating vitals via phone call comprises a computing system communicatively connected to a telephonic communication system, comprising a processor and a non-transitory computer-readable medium with instructions stored the...
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WO/2024/087807A1 |
The present application relates to the technical field of terminals. Provided are a cooperative control method and apparatus, and an electronic device and a readable storage medium. The method comprises: displaying a first interface; dis...
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WO/2023/049417A9 |
Systems and methods for providing one-to-one and audio and video calls or for providing multi-party audio or video conferences also provide language translation services. When language translation services are provided, a party to a call...
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WO/2024/083906A1 |
There is provided a method of hosting a conference call, comprising: connecting first, second and third user devices to the conference call; receiving a respective location indication indicative of a location of each of the first, second...
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WO/2024/079382A1 |
A method, an apparatus and a computer program for providing a space (110-115) to speak on a call, wherein an indication of an incoming call is received at a mobile device (102), and in response to receiving the indication of the incoming...
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WO/2024/079746A1 |
A technique is provided for rendering multimedia content during call establishment The technique includes detecting, by a multimedia management application installed on a first electronic device, a request signal for a call establishment...
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WO/2024/080975A1 |
A system and method of recovering real-time online meeting content at a processing device of a participant in the real-time online meeting. Real-time meeting data in a sequence is received during a real-time online meeting, in synchroniz...
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WO/2024/079640A1 |
A method includes (a) receiving and storing interaction time data associated with processes of a communication distributor server for an end-user network having an associated contact center with agent instances; (b) determining whether a...
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WO/2024/075237A1 |
A layout change device according an aspect of the present disclosure has: a determination unit that is configured to determine, on the basis of an attribute of a user who performs the task of responding to customers by telephone and/or t...
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WO/2024/074164A1 |
The aim of the invention is to provide a dialogue-based reception system, which has a plurality of reception-relevant functions, such as for example of non-comprehensively communicating the arrival of visitors, registering and communicat...
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WO/2024/076456A1 |
Systems, methods, and computer-readable storage devices are disclosed for simulated choral audio chatter in communication systems. One method including: receiving audio data from each of a plurality of users participating in a first grou...
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WO/2024/075707A1 |
This system comprises: a first electronic device that acquires video of at least one first user; a second electronic device that outputs the video of the first user to a second user, and acquires information about the line of sight of th...
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WO/2024/074606A1 |
A method performed by a network entity of a telecommunications network is provided. The method comprises: receiving a first session initiation protocol, SIP, message originating from the calling device and addressed to the first called d...
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WO/2024/072836A1 |
A method for providing streaming audio over a network from a client to a server associated with a third-party service. The method includes receiving configuration data from a tenant regarding the server. The method may further include es...
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WO/2024/072589A1 |
A method for monitoring audio quality of a conferencing session between a plurality of participant devices is described. An audio receive channel and an audio send channel are established for a participant device. The participant device ...
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WO/2024/070550A1 |
This system includes a first electronic device, a second electronic device, an estimation unit, and a control unit. The first electronic device acquires at least one from among video and audio of a first user. The second electronic devic...
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WO/2024/069047A1 |
According to an embodiment, a method for call security, the method comprises: agreeing, by a first party and a second party, about an acoustic fingerprint between the first party and the second party; performing a voice call, by the firs...
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WO/2024/067597A1 |
The present application belongs to the technical field of communications. Disclosed are an online conference method and apparatus, and an electronic device and a readable storage medium. The method comprises: during the process of perfor...
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WO/2024/064015A1 |
A computer system optionally modifies a representation of a participant based on activity associated with the participant. A computer system optionally displays a self-view representation of an avatar of a user of the computer system. A ...
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WO/2024/063910A1 |
A device, system and method for transferring calls to public-safety answering points is provided. A call routing devices receives, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of th...
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WO/2024/063357A1 |
The present electronic device comprises a memory, a communication interface, a display, and at least one processor which: requests a call connection to an external device via the communication interface; when a phone non-connection event...
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WO/2024/057983A1 |
An electronic apparatus comprising a control unit, a storage unit, and a battery that supplies electric power to the control unit and the storage unit. The control unit acquires conference information relating to a web conference. The co...
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WO/2024/058012A1 |
Demodulation units (21, 27, 29, 30) receive a transmission signal of a time slot among a plurality of time slots and demodulate a sound signal from the transmission signal. Sound output units (25, 30) output the sound of the demodulated ...
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WO/2024/058830A1 |
Systems and methods of the present disclosure include a method for increasing teleconferencing bandwidth efficiency via presentation of remotely accessible content. The method includes receiving a request (118) to present content (120) t...
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WO/2024/049782A1 |
A method for establishing at least three-way conversation between a primary party, secondary parties, and one or more brand agents within an SDN is provided. The method includes initiating a two-way communication channel between a first ...
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WO/2024/049611A1 |
An example operation includes one or more of determining a data communication module (DCM) in a vehicle is unable to send a message, routing the message from the DCM to a device detachably connected to the vehicle, and sending, by the de...
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WO/2024/049819A1 |
A pairing node comprising memory and processing circuitry coupled to the memory, wherein the pairing node is configured to: obtain an event indicator (EI) indicating an event for an agent; obtain a current state object (CSO) for the agen...
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WO/2024/044295A1 |
Systems and methods are disclosed for transitioning multi-channel call center customer experience via user interfaces. An example method includes obtaining, by a communications server, contact information of a contact. The example method...
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WO/2024/044294A1 |
Systems and methods are disclosed for determining agent capacity for managing contact interactions. An example method includes obtaining first information of a contact, and active agent device information comprising at least a first agen...
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WO/2024/043866A1 |
For all telephones, telephones with wireless, cell phones, wirless phones. The ADVERTISER receives the order, via 800 number and.corn site, specifying the order, area code, date, and the fee, Each ad will be posted between two ringing si...
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WO/2024/038346A1 |
An electronic device and method for real-time verification of Caller IDs for live-human and robot call filtering is provided. A first electronic device receives an incoming first call from a second electronic device associated with a Cal...
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