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Patent Searching and Data


Matches 1 - 50 out of 96,263

Document Document Title
WO/2020/016907A1
The invention provides a method and system for delivering customized speech-based information such as information regarding a specific topic or advertisements to users via speech interface using a cellular or data network through a mobil...  
WO/2020/015182A1
The present invention provides an MDF module having a high degree of isolation, comprising at least one cavity unit formed by a housing. Each cavity unit is provided at a corresponding housing portion with a through hole for inserting a ...  
WO/2020/017243A1
An information processing device (100) comprises: a first acquisition unit (141) for acquiring a voice in which local information showing a given area is associated with intent information showing the intent of a sender; and a generation...  
WO/2020/018078A1
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls to a shared device among multiple users. The methods, systems, and apparatus include actio...  
WO/2020/013060A1
[Problem] To ascertain the stress state of respective operators, while curbing any increase in the cost of a system. [Solution] A bidirectional video communication system, wherein: a kiosk terminal 1 includes a camera 14 for imaging a us...  
WO/2020/012275A1
A method, apparatus and computer program is described comprising: enabling a first user having a first user device to communicate with one or more second users having one or more second user devices via a network, wherein each user has a...  
WO/2020/010719A1
Disclosed in the present application is an incoming call routing method for a call center. The incoming call routing method for the call center comprises: determining an agent group according to an incoming call; determining a service ag...  
WO/2020/014579A1
A method includes, receiving protocol event data from a plurality of probes within the telecommunication system, associating the protocol event data into a call, wherein the protocol event data comprises processes in a plurality of proto...  
WO/2020/008384A1
A system and method for provision and recovery of network usage advances are described. In a method, a network usage advance request, including a subscriber identifier and a first amount associated with the advance, is received. A balanc...  
WO/2020/007999A1
A method, device and system for providing user-centric connections to a location comprising digital collaboration tools, as well as software for carrying out the method. The method comprising a network device having a beacon system for p...  
WO/2020/009720A1
A system and method are presented for omni-channel notification and selection. A first party selects a first channel from a plurality of channels based on an estimated wait time for interaction with another party in a contact center or e...  
WO/2020/005302A1
A system is described including a mobile device that receives a user request to initiate a phone call to an entity associated with an interactive-voice-response (IVR) interface of an IVR system. The system obtains information about a hie...  
WO/2020/004171A1
An arrangement change managing device 30 is provided with: a generation unit 31 that, when a communication environment by a wireless communication apparatus changes from a first state to a second state, generates one or more arrangement ...  
WO/2020/004252A1
[Problem] To improve availability of number portability information used in an ENUM system. [Solution] Each of number management devices 10 of a number management system 1 is provided with: a request acceptance unit 11 which receives a n...  
WO/2020/002022A1
An apparatus, the apparatus comprising means configured to: receive audio content comprising voice audio and ambient audio and directional information indicative of a direction of the at least one sound source and the direction of the re...  
WO/2020/005618A1
Systems and methods for routing communications received via a PTSN are disclosed. A communication session server facilitates communication sessions between a first computing device, a second computing device and a public service accessib...  
WO/2020/005260A1
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status,...  
WO/2019/226129A3
The invention is related to a system and a method for use in the telecommunication system that prevents the fraud activities made by using a method named as OTT (Over The Top) Bypass that causes loss of income to the telecom operators an...  
WO/2020/002023A1
An apparatus comprising means configured to:receive audio content from a remote user device, the audio content comprising primary audio and secondary audio, the secondary audio being different to the primary audio and comprising ambient ...  
WO/2019/245804A1
A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target ...  
WO/2019/245939A1
A method for automating interactions with enterprises includes: receiving, by a user interface, a natural language request from a customer; determining a customer intent from the natural language request; conducting an automated interact...  
WO/2019/245928A1
The disclosed system enables the display of enhanced user profile information on a terminating handset of a call recipient. A caller initially submits enhanced user profile information to a telecommunications service provider, such as th...  
WO/2019/245007A1
This UE (User Equipment) is provided with: a control unit which, when a connection attempt for a first emergency call that uses a PS (Packet Switched) domain has failed, executes a connection attempt for a second emergency call that uses...  
WO/2019/246551A1
Described herein are processing operations enabling an exemplary virtual assistant to understand context for a meeting invite and execute new functionality such as automatically calling a user to connect to a meeting when the meeting beg...  
WO/2019/245943A1
A method for automating interactions with enterprises includes: receiving, through a user interface, a natural language request from a customer; determining a customer intent from the natural language request; conducting an automated int...  
WO/2019/242855A1
There is provided mechanisms for requesting prioritized call handling. A method is performed by a wireless device. The method comprises obtaining an indication that the wireless device is experiencing a prioritized call situation. The in...  
WO/2019/245948A1
According to one embodiment, a method for automating an interaction between a user and a contact center includes: receiving, by a processor, a natural language inquiry from the user; identifying, by the processor, a user intent from the ...  
WO/2019/243805A1
A method of recorded message detection from answering machine is provided. In this an audio stream is received and a set of landmark features is identified in a section of the audio stream. From these landmark features an audio finger pr...  
WO/2019/245131A1
Disclosed is an illegal call detection apparatus, comprising: a data collection unit for collecting, from at least one of a subscriber terminal or a call exchanger, a raw packet generated by the subscriber terminal using a voice over int...  
WO/2019/246046A1
A base station used in a home security or home automation//control system is described. The base station is configured to automatically accept new sensors or control modules by placing such new sensors or control modules in proximity to ...  
WO/2019/243716A1
The communication, termed communication of origin, being generated by a device calling a called device and identified by an uncertified calling identity and by at least one certified calling identity, the method comprising: a step of ver...  
WO/2019/246230A1
In a transportation security technique, images are stored that are received from image capturing equipment deployed at respective screening nodes. The images are analyzed using a machine learning model, where presence of a particular obj...  
WO/2019/246219A1
A system for identifying the calling device used to place a call in to an enterprise call center. The system also provides information about the network path through which the call was delivered. The system uses active "pinging" in the a...  
WO/2019/246249A1
Machine-implemented assistance is provided in interaction among multiple parties. This assistance can include recording of evidence of communication, and in particular to recording of evidence of language-based communication between huma...  
WO/2019/243219A1
There is provided mechanisms for requesting prioritized call handling. A method is performed by a wireless device. The method comprises obtaining an indication that the wireless device is experiencing a prioritized call situation. The in...  
WO/2019/190438A3
Invention relates to fraud detection system and method using enriched CDR (Call Detail Records), voice quality records, big data security analytics and machine learning algorithms for detection of fraud made by use of over-the top (OTT) ...  
WO/2019/240845A1
System and techniques for sound-based call-quality detector are described herein. An audio sample is received via a hardware interface from an on-going communication. The audio sample is processed to produce a transcript. The transcript ...  
WO/2019/238592A1
Apparatuses, methods and computer programs are described comprising: providing an incoming call indication in response to an incoming call, the incoming call indication including an initial ambient audio signal comprising a combination o...  
WO/2019/240983A1
Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be pl...  
WO/2019/232936A1
A telephone traffic processing method, applicable to a server (1). The method comprises the steps of: receiving a telephone traffic processing request, and determining a receiving moment of the telephone traffic processing request (S301)...  
WO/2019/236266A1
A device, system and method for determining a prioritized list of communication groups is provided. A computing device monitors current call statistics of a plurality of communication groups, the communication device assigned to the plur...  
WO/2019/236205A1
According to one or more aspects of the present disclosure, operations may include conducting, by a host device, first communication with a first device over a first network. The operations may further include conducting, by the host dev...  
WO/2019/236333A1
Systems and methods for enabling messages to be modified are disclosed. The system can enable messages that have already been sent, and even messages that have already been read, to be edited, recalled, or deleted. The system can identif...  
WO/2019/227621A1
The present application belongs to the technical field of calling systems. Disclosed is an intelligent voice-based call quality inspection method. The method comprises the following steps: acquiring real-time voice data from a calling sy...  
WO/2019/227622A1
The present application relates to the technical field of management systems. Disclosed is a task tracking method for a call center. The method comprises: acquiring traffic basic data recorded by a call system and computing various traff...  
WO/2019/227580A1
Disclosed in the present application are a voice recognition method, an apparatus, a computer device, and a storage medium. The method comprises: if an outbound call operation from an agent is detected, acquiring a device identifier and ...  
WO/2019/231631A1
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving, at a mobile computing device that is associated with a called user, a call from a calling computing device that is associat...  
WO/2019/230662A1
Provided is a call center device (10) comprising: an input unit (101) to which speech of an operator and speech of a customer are inputted in a conversation made between the operator and the customer; an analysis unit (102) which specifi...  
WO/2019/232235A1
Embodiments allow for an auto-mixer to gate microphones on and off based on speech detection, without losing or discarding the speech received during the speech recognition period. An example method includes receiving and storing an inpu...  
WO/2019/231556A1
A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE a...  

Matches 1 - 50 out of 96,263