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WO/2024/079382A1 |
A method, an apparatus and a computer program for providing a space (110-115) to speak on a call, wherein an indication of an incoming call is received at a mobile device (102), and in response to receiving the indication of the incoming...
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WO/2024/079746A1 |
A technique is provided for rendering multimedia content during call establishment The technique includes detecting, by a multimedia management application installed on a first electronic device, a request signal for a call establishment...
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WO/2024/080975A1 |
A system and method of recovering real-time online meeting content at a processing device of a participant in the real-time online meeting. Real-time meeting data in a sequence is received during a real-time online meeting, in synchroniz...
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WO/2024/079640A1 |
A method includes (a) receiving and storing interaction time data associated with processes of a communication distributor server for an end-user network having an associated contact center with agent instances; (b) determining whether a...
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WO/2024/075237A1 |
A layout change device according an aspect of the present disclosure has: a determination unit that is configured to determine, on the basis of an attribute of a user who performs the task of responding to customers by telephone and/or t...
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WO/2024/074164A1 |
The aim of the invention is to provide a dialogue-based reception system, which has a plurality of reception-relevant functions, such as for example of non-comprehensively communicating the arrival of visitors, registering and communicat...
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WO/2024/076456A1 |
Systems, methods, and computer-readable storage devices are disclosed for simulated choral audio chatter in communication systems. One method including: receiving audio data from each of a plurality of users participating in a first grou...
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WO/2024/075707A1 |
This system comprises: a first electronic device that acquires video of at least one first user; a second electronic device that outputs the video of the first user to a second user, and acquires information about the line of sight of th...
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WO/2024/074606A1 |
A method performed by a network entity of a telecommunications network is provided. The method comprises: receiving a first session initiation protocol, SIP, message originating from the calling device and addressed to the first called d...
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WO/2024/072836A1 |
A method for providing streaming audio over a network from a client to a server associated with a third-party service. The method includes receiving configuration data from a tenant regarding the server. The method may further include es...
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WO/2024/072589A1 |
A method for monitoring audio quality of a conferencing session between a plurality of participant devices is described. An audio receive channel and an audio send channel are established for a participant device. The participant device ...
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WO/2024/070550A1 |
This system includes a first electronic device, a second electronic device, an estimation unit, and a control unit. The first electronic device acquires at least one from among video and audio of a first user. The second electronic devic...
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WO/2024/069047A1 |
According to an embodiment, a method for call security, the method comprises: agreeing, by a first party and a second party, about an acoustic fingerprint between the first party and the second party; performing a voice call, by the firs...
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WO/2024/067597A1 |
The present application belongs to the technical field of communications. Disclosed are an online conference method and apparatus, and an electronic device and a readable storage medium. The method comprises: during the process of perfor...
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WO/2024/064015A1 |
A computer system optionally modifies a representation of a participant based on activity associated with the participant. A computer system optionally displays a self-view representation of an avatar of a user of the computer system. A ...
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WO/2024/063910A1 |
A device, system and method for transferring calls to public-safety answering points is provided. A call routing devices receives, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of th...
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WO/2024/063357A1 |
The present electronic device comprises a memory, a communication interface, a display, and at least one processor which: requests a call connection to an external device via the communication interface; when a phone non-connection event...
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WO/2024/057983A1 |
An electronic apparatus comprising a control unit, a storage unit, and a battery that supplies electric power to the control unit and the storage unit. The control unit acquires conference information relating to a web conference. The co...
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WO/2024/058012A1 |
Demodulation units (21, 27, 29, 30) receive a transmission signal of a time slot among a plurality of time slots and demodulate a sound signal from the transmission signal. Sound output units (25, 30) output the sound of the demodulated ...
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WO/2024/058830A1 |
Systems and methods of the present disclosure include a method for increasing teleconferencing bandwidth efficiency via presentation of remotely accessible content. The method includes receiving a request (118) to present content (120) t...
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WO/2024/049782A1 |
A method for establishing at least three-way conversation between a primary party, secondary parties, and one or more brand agents within an SDN is provided. The method includes initiating a two-way communication channel between a first ...
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WO/2024/049611A1 |
An example operation includes one or more of determining a data communication module (DCM) in a vehicle is unable to send a message, routing the message from the DCM to a device detachably connected to the vehicle, and sending, by the de...
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WO/2024/049819A1 |
A pairing node comprising memory and processing circuitry coupled to the memory, wherein the pairing node is configured to: obtain an event indicator (EI) indicating an event for an agent; obtain a current state object (CSO) for the agen...
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WO/2024/044295A1 |
Systems and methods are disclosed for transitioning multi-channel call center customer experience via user interfaces. An example method includes obtaining, by a communications server, contact information of a contact. The example method...
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WO/2024/044294A1 |
Systems and methods are disclosed for determining agent capacity for managing contact interactions. An example method includes obtaining first information of a contact, and active agent device information comprising at least a first agen...
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WO/2024/043866A1 |
For all telephones, telephones with wireless, cell phones, wirless phones. The ADVERTISER receives the order, via 800 number and.corn site, specifying the order, area code, date, and the fee, Each ad will be posted between two ringing si...
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WO/2024/038346A1 |
An electronic device and method for real-time verification of Caller IDs for live-human and robot call filtering is provided. A first electronic device receives an incoming first call from a second electronic device associated with a Cal...
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WO/2024/034350A1 |
A video chat system (1) of the present disclosure is for assisting communication in a chat group that includes: an occupant of a vehicle (10) in which an onboard computer has been installed; and a user that is not an occupant of the vehi...
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WO/2024/029199A1 |
[Problem] To provide new and improved technology capable of performing indoor location positioning with higher precision. [Solution] Provided is an information processing device comprising: an acquisition unit that acquires location info...
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WO/2024/027855A1 |
Provided are a customer service speech recognition method and apparatus, a device, and a storage medium. The method comprises: performing filtering on synthesized audio in speech session information to undergo recognition, and performing...
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WO/2024/030246A1 |
A system and method are provided for managing an incident call between a public safety responder and a target. Once an incident call is established, the system and method perform audio analytics on the call to determine a trusted side of...
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WO/2024/026033A1 |
Systems and methods for processing calls to determine if the call is potentially fraudulent or unwanted. The system extracts a speech signal from an audio signal associated with a call. The system identifies audio characteristics based o...
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WO/2024/018555A1 |
When a mobile station (150) establishes synchronization with a first base station (130A), the mobile station (150) transmits, to the first base station (130A), first on-rail information that is on-rail information indicating that the mob...
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WO/2024/016790A1 |
Embodiments of the present invention relate to the field of communications, and provide a voice call method, a device, and a storage medium. The method comprises: when a multi-party call request is acquired, acquiring call holding config...
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WO/2024/019089A1 |
Provided is a technique for telephoning by use of Web contents.　This server device comprises: a Web page providing unit that receives a request from a browser terminal to a given URL for which a telephoning is requested; a calling-sour...
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WO/2024/019802A1 |
Methods, systems, and apparatus for normalizing audio transmissions from multiple endpoints within a teleconference. A first audio transmission from a first participant of a teleconference can be received for presentation at the teleconf...
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WO/2024/015226A1 |
A media device for use with a wide area network, a local area network, a local client device, a second client device, a wireless speaker, and a user of the local client device, the local client device being configured to receive the init...
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WO/2024/015097A1 |
The document describes systems and techniques directed at three-dimensional, direction-dependent audio for multi-entity telecommunication. In aspects, a remote device receives multi-stream content, including at least one audio stream, fr...
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WO/2024/014654A1 |
Various embodiments of the present invention relate to a device and a method for selectively performing call recording in an electronic device. According to various embodiments, the electronic device may comprise a communication circuit ...
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WO/2024/009008A1 |
The telephony service platform of the invention provides one or more Value Added Services (VAS) for registered users in wired and wireless telephone networks. The Value Added Services (VAS) are provided as cloud services over virtual lin...
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WO/2023/225133A9 |
Artificial intelligence is utilized in gathering, analyzing and processing of user feedback, specifically as pertaining to service quality in a telecommunications system. In response to collecting the feedback data, the system automatica...
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WO/2024/008317A1 |
A system and method may service and manage the lifecycle of computer network requests by a gate node. Using one or more computers and/or computer processors, embodiments may allow managing network requests and replies, including performi...
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WO/2024/006825A1 |
A user has to be familiar with dialing codes and prefixes for countries throughout the world to successfully place phone calls or send text messages to domestic and international phone numbers. A global dialing format is a concatenation ...
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WO/2024/002782A1 |
The present invention relates to a method, related virtual conferencing system, a related acoustic management module, a related client device for managing sound in a virtual conferencing system comprising a virtual conference server and ...
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WO/2024/004054A1 |
An information processing system according to one aspect of the present invention has: a display control unit configured to display, in an associated manner, a telephone call text obtained by converting a voice telephone call with respec...
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WO/2024/005908A1 |
Techniques and systems to perform authentication utilizing a mini-application.
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WO/2024/004291A1 |
[Problem] To provide a real-time video distribution system that makes it possible for a plurality of terminals to perform two-way communication and makes it possible for environmental information including video to be distributed from a ...
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WO/2024/006179A1 |
Techniques for providing natural language understanding (NLU) services to contact centers are disclosed herein. An example method includes receiving, at a cloud NLU connector, a data stream from a contact center that includes an audio st...
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WO/2024/004006A1 |
A chat terminal and a chat server are communicatively connected to form a chat system according to the present invention. The chat terminal picks up user speech uttered by a terminal user and other speech produced by another person in th...
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WO/2023/250021A1 |
There is provided a method in a call center system. The method comprises obtaining a script comprising a plurality of instructions for execution before a contact is paired to an agent at a contact center system, and obtaining a first plu...
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