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Patent Searching and Data


Matches 551 - 600 out of 96,125

Document Document Title
WO/2017/216369A1
A telecare system comprises a mobile terminal (100), which has a controller (150), and a telecare terminal (200). The controller (150) of the mobile terminal (100) is configured to detect a selective action by a user (1), attempt to comm...  
WO/2017/215568A1
The invention provides a method, device and system for communicating with a call center. An audio and video client receives, through a network session connection, a voice menu in first hierarchy sent by the call center, searches a first ...  
WO/2017/214722A1
At least one of the embodiments described herein relate generally to a method of communicating an engagement to a plurality of active mobile devices, wherein each active mobile device is associated with an active user. The method may inc...  
WO/2017/211621A1
Embodiments relate to a method for detecting a crosstalk issue on a Digital Subscriber Line (4) of a vectoring group (3), executed by a monitoring device (7), comprising: - receiving (SI ) operational data representative of the Quiet Lin...  
WO/2017/211619A1
The present invention relates to a method for jointly processing Discrete Multi-Tone DMT communication signals making use of a common tone spacing and to be transmitted over, respectively received from, a plurality of subscriber lines (L...  
WO/2017/212172A1
The invention relates to a method for enhancing, by a device (3) of a first telecommunications network (NW1), a communication signal transmitted by a first user of the first network (U1, CC-A) intended for a second user (U2) of a second ...  
WO/2017/214192A1
Event data that includes an identification of a registered device and a state of the registered device may be received by a contact center, where the registered device is different from the user device. A resource requirement for a commu...  
WO/2017/213565A1
An application server (102) in an internet protocol multimedia subsystem, IMS, generates a new SIP message (501) that notifies, e.g., a proxy call/session control function, P-CSCF (104) about the fact that the identity N1 of an originati...  
WO/2017/211447A1
The present invention relates to a method for reproducing sound signals at a first location for a first participant within a conference with at least two further participants at at least one further location. The object of the present in...  
WO/2017/066329A8
A computer-implemented method and an apparatus reserve agents for enabling zero- waiting time agent interactions for customers requiring agent assistance. The method includes determining if a customer requires agent assistance. If it is ...  
WO/2017/210633A1
Technologies for monitoring interactions between customers and agents include an interaction management computing device communicatively coupling a customer computing device and an agent computing device to facilitate a support call inte...  
WO/2017/207905A1
The present invention relates to a method for qualifying identity in a communication network, comprising the following steps: a first terminal, referred to as the caller terminal, initiates a communication to a second terminal, referred ...  
WO/2017/206255A1
Disclosed are a method and system for analysing an unknown phone number familiarity. The method comprises: receiving an incoming call, which is not in a first-level address book of a called party, of a calling party; acquiring a first-le...  
WO/2017/201937A1
The present invention provides a communications device, comprising an interface display control module. The interface display control module enables a touch signal receiving function of a touch screen area where a key corresponding to a ...  
WO/2017/201856A1
A caller number display method and device. The method comprises: receiving a caller number of a called terminal provided with a caller display function; searching, according to a pre-configured conversion rule, for a calling number to be...  
WO/2017/203673A1
The present invention allows a sound emission and pickup device (10) to be connected to a network (400) without a device such as a base. The sound emission and pickup device (10) including a sound signal processing device comprises: a mi...  
WO/2017/204401A1
The present invention relates to a reception system for a call service, and provides a system in which a calling device is connected and installed to a wired phone in an office or a restaurant, which require a call service, such as a tax...  
WO/2017/201561A1
A security system for dispatching assistance to a user includes a mobile electronic device worn by the user. The device is connected to a network and configured to establish a voice and data channel over the network with a preconfigured ...  
WO/2017/204180A1
[Problem] To create a control device which assists in making it possible, even when a member of staff is not present in person, to provide customers with a service, such as a product explanation, that is equivalent to or more than that w...  
WO/2017/204831A1
A community safety system with inter-organizational communication, allowing for members of a first organization to provide alerts when located within a security zone associated with a second organization. A notification management entity...  
WO/2017/204024A1
An information processing apparatus includes a video data processor, an input display unit, a drawing data processor, a transmitter, and a detector. The video data processor is configured to process video data of a predetermined range ou...  
WO/2017/199555A1
A management server comprises: an outgoing call detection unit (110) that detects an outgoing call from a first communication terminal to a second communication terminal; a connection control unit (120) that causes the outgoing call dete...  
WO/2017/200887A1
A method and a callback notification system (CNS) are provided for sending a missed call ring alert (MCRA) from a source number to a destination number. The CNS receives communication information from a calling party device (CGPD) or a n...  
WO/2017/199483A1
[Problem] To provide an information processing apparatus, an information processing method, and a program that enables a line of sight of a partner in a video communication connecting a distant location to be more naturally grasped. [Sol...  
WO/2017/197487A1
A method of simplifying electronic communications between a plurality of users by communication implementation and management. Each user has an electronic identifier, which may be of a type, such as a website address, domain, Linkedin ad...  
WO/2017/193519A1
The embodiments of the invention provide a method of notifying a calling state, a device, and a system. The embodiments of the invention resolve a problem of a calling conflict at both communicating parties owing to a calling state of th...  
WO/2017/193962A1
Disclosed are a method and device for realizing a voice mailbox service. The method comprises: a server acquiring first information, the first information being used to request the server to perform an operation; the server performing, a...  
WO/2017/194857A1
A server (20) obtains indicators for a set of callable users who are in contacts of a calling user. The indicator (G ij ) for a callable user (i) is a function of an information item dependent on the time (d i ) on the availability of th...  
WO/2017/193649A1
A method and device for optimizing a digital subscriber line. The method comprises: obtaining digital subscriber lines under a plurality of network elements and link states of the digital subscriber lines; assessing the stabilities of th...  
WO/2017/196972A1
An inmate communication system and method of using are described herein for obtaining a lowest session rate. The inmate communication system includes a session boarder controller (SBC) server that analyses data from multiple carriers, hi...  
WO/2017/193534A1
The invention relates to the technical field of electronic device manufacturing. Provided in an embodiment of the invention are a communication method and device for a hearing-impaired person. The method comprises: performing encoding an...  
WO/2017/192684A1
In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a request for...  
WO/2017/190612A1
Provided in embodiments of the present invention are an information processing method, apparatus, terminal and server, wherein said method comprises: a server performing security authentication for a first terminal if a call configuratio...  
WO/2017/193006A1
A system and method for generating and transmitting a non-real time communication are disclosed. The system includes a communication center having a communication server and a scheduling server which reduce a cost of transmitting non-rea...  
WO/2017/192063A1
The invention relates to the field of telephone communication and pertains to improving same so as to satisfy the needs of subscribers in the event of mutual calling. A method for connecting subscribers during mutual calling and a device...  
WO/2017/186271A1
A method and a managing module (110) for managing voice data generated by a call managing system (120) are disclosed. The managing module (110) receives (A100), from the call managing system (120), current voice data indicating a current...  
WO/2017/189349A1
A satellite microphone assembly for use in teleconferencing or other audio based communications comprises a base housing a microphone and volume control electronics. The base is enclosed by a cylinder, rotatable about the base and having...  
WO/2017/189319A1
An application server may receive poll creation data comprising a poll identifier, a poll question string, at least two answer identifiers and associated answer strings, and data identifying at least one recipient. The application server...  
WO/2017/186797A1
The invention relates to a method for generating information on reachability of a user of a user terminal (210). The method comprises: receiving a determination on at least two operating profiles (110); receiving, for each operating prof...  
WO/2017/188064A1
The purpose of the present invention is to provide a key generation method which, when network slicing is applied to a core network, enables the maintenance of a high security level in divided networks. A key generation method according ...  
WO/2017/189573A1
Systems and methods are disclosed for monitoring communications between inmates at controlled facilities. In an embodiment request is first received to initiate a call involving an inmate at a controlled facility. The identity of the inm...  
WO/2017/187864A1
According to the present invention, a generation unit 36 generates a first combination including: (1) identification information in which area information indicating an area where data is to be received is associated with the timing of t...  
WO/2017/185862A1
Disclosed are a method, apparatus and device for identifying a malicious call and establishing an identification model, and a storage medium. The method for identifying a malicious call comprises: acquiring a feature parameter of a first...  
WO/2017/181344A1
Provided in the present invention are a communication method, apparatus and system. The system comprises: a first terminal, a second terminal and an information device; the first terminal is used for sending a call request to the second ...  
WO/2017/182879A1
Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: ...  
WO/2017/184773A1
A method includes: receiving, by a processor, a question including text; identifying, by the processor, one or more identified topics from a plurality of tracked topics tracked by an analytics system in accordance with the text of the qu...  
WO/2017/183329A1
In a system in which a wireless access network and another network are mutually connected, a fee is accurately charged for using data kept in an application server disposed in the wireless access network. The application server keeps an ...  
WO/2017/182505A1
The subject of the present invention is a method for managing the reception of a telephone call signal on a communication terminal (B), with a view to the establishment of a telephone link, said telephone link being established by way of...  
WO/2017/181833A1
A method and device for auditing a recorded call, comprises: acquiring a call data history of an operator to be audited; computing, according to two or more preconfigured evaluation indicators, a statistical value of the call data histor...  
WO/2017/180463A1
A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties ...  

Matches 551 - 600 out of 96,125