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Patent Searching and Data


Matches 651 - 700 out of 74,348

Document Document Title
WO/2021/076136A1
An example system may include a processor and a non-transitory machine-readable storage medium storing instructions executable by the processor to generate synthesized speech from a non-speech input of a first attendee to a device logged...  
WO/2021/068843A1
An emotion recognition method and apparatus, an electronic device, and a readable storage medium, relating to the field of data recognition and processing. The method comprises: acquiring a voice signal (S102); processing the voice signa...  
WO/2021/071993A1
Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing ...  
WO/2020/132580A9
The techniques disclosed herein include a first device including one or more processors configured to detect a selection of at least one target object external to the first device, and initiate a channel of communication between the firs...  
WO/2021/067044A1
A method for using a virtual camera location to display image data to one device from another device associated with a plurality of cameras. The method includes receiving image data from a plurality of cameras associated with a second us...  
WO/2021/065208A1
A vehicle remote assistance system (100) is configured by including a plurality of AD vehicles and a remote assistance device (20). Each of the AD vehicles (10) is provided with a calling unit (12) that outputs a call to the remote assis...  
WO/2021/062490A1
The present disclosure relates to a device (108) for testing a data line that comprises a plurality of conductors. The device comprises a connection interface (202) arranged to connect to an open end of the data line; a programmable mete...  
WO/2021/067045A1
A method for providing public safety access to an enterprise is provided. The method may include receiving an indication of an incident at an enterprise location. The method may further include determining a type of biometric access cont...  
WO/2021/057642A1
The present invention provides a call processing method and device. The method comprises: a media server receives an initial call request sent by a calling terminal, and forwards the call request to a called terminal; the media server re...  
WO/2021/056873A1
Disclosed in the present invention are a preset data propagation method and apparatus, and an electronic device. The method comprises the following steps: 1) select preset data; 2) a calling party sends the selected preset data to a call...  
WO/2021/056874A1
Disclosed are a prefabricated data transmission method and apparatus, and an electronic device. The method comprises the following steps: step 1), select prefabricated data; step 2), a calling party sends the selected prefabricated data ...  
WO/2021/061225A1
Disclosed are systems, methods, and non-transitory computer-readable media for delivering content to a client device placed on hold. A communication system establishes a communication session between a client device placed on an initial ...  
WO/2021/061408A1
A system may include one or more processors disposed within a management network. An end-user network may contain agent instances and one or more servers, where the one or more servers are operable to: (i) receive communications to the e...  
WO/2021/062054A1
Briefly, claimed subject matter may relate to a caller verification system having a signaling resource for forming a communications channel for a call placed between a call source and a call destination. The signaling resource may genera...  
WO/2021/056871A1
Disclosed are a preset data propagation method and apparatus, and an electronic device. The method comprises the following steps: step 1), selecting preset data; step 2) the calling party sends the selected preset data to the called part...  
WO/2021/055055A1
According to examples, an apparatus may include a processor and a computer readable medium on which is stored machine readable instructions that may cause the processor to determine a call duration threshold assigned to an entity, in whi...  
WO/2021/047209A1
Embodiments of the invention provide methods, systems, computer program products for managing a call waiting in a queue during a request for staff services provided by a call center. According to the method, a first voice segment receive...  
WO/2021/050475A1
A method for orchestrating a chat interaction with a customer and multiple sources that includes providing an animation library that includes conversational states, graphic stills corresponding to respective ones of the conversational st...  
WO/2021/050942A1
As fiber networks are extended closer to the subscriber, 5G small cell, multi-dwelling units, and office buildings, in some applications Digital Subscriber Line (DSL) becomes an extension for the fiber network over the last 100 to 300 me...  
WO/2021/050586A1
One example mode of operation may include identifying a call from a calling device destined for a mobile device, responsive to identifying a calling device number assigned to the calling device, accessing a call content application progr...  
WO/2021/042548A1
The present application relates to the technical field of artificial intelligence. Provided are a code-scanning vehicle moving method, an electronic apparatus and a computer-readable storage medium. The method comprises: scanning, by mea...  
WO/2021/045823A1
Techniques for operating a communication platform herein can be used to select a profile to be used for configuration one or more parameters of the communication session. These techniques include receiving a signal from a user device to ...  
WO/2021/046168A1
A computer network, including at least one server computer having a non-transitory computer readable medium programmed to connect customers needing product or service support with an advisor. Each advisor has a device programmed to inter...  
WO/2021/043244A1
The present application provides a cross-device communication method and apparatus, a device, and a storage medium. The method comprises: a network device receiving a call request from a calling party, the call request comprising identif...  
WO/2021/040991A1
Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least...  
WO/2021/038725A1
A communication method according to the present invention is implemented by a communication terminal performing one-to-many communications among a plurality of communication terminals belonging to a group associated with the plurality of...  
WO/2021/041025A1
A method for public safety answering point to emergency operations center communications is provided. The method may comprise monitoring incidents at a public safety answering point (PSAP) to determine how many incidents are emergency op...  
WO/2021/041657A1
Embodiments described herein provide for automatically authenticating telephone calls to an enterprise call center. The system disclosed herein builds on the trust of a data channel for the telephony channel. Certain types of authenticat...  
WO/2021/034485A1
In various aspects, a system that receives a first message, wherein the first message comprises a communication device identification and a feature tag having a language indication that indicates a language configuration of a user equipm...  
WO/2021/034613A1
Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction a...  
WO/2021/033851A1
Disclosed are a fraudulent call detection system based on machine learning and a control method thereof. The control method of the fraudulent call detection system of the present invention comprises the steps of: extracting or receiving ...  
WO/2021/034392A1
A method that enables handoff between a bot and human is described herein. The method includes monitoring a conversation between a user and a first bot to detect a trigger, wherein the trigger is detected by assessing one or more factors...  
WO/2021/031985A1
The present application discloses an intelligent dialing method, comprising: when a dialing instruction is detected, obtaining urging cases in a current urging queue, and determining the call completing rate of each urging case in a dial...  
WO/2021/033858A1
The present invention relates to a method for providing contents during call waiting, the method comprising the steps in which: a call management unit of a service server transmits call request information to third user equipment through...  
WO/2021/034758A1
Embodiments described herein provide for passive caller verification and/or passive fraud risk assessments for calls to customer call centers. Systems and methods may be used in real time as a call is coming into a call center. An analyt...  
WO/2021/031922A1
The present application provides a method for acquiring a terminal state, applied to a client terminal, comprising: sending a state request to a server terminal to obtain the current state machine of the server terminal, wherein the stat...  
WO/2021/030626A1
The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the t...  
WO/2021/030188A1
Method for talkburst initiator selection of talkgroup participants is provided. A selection application receives, from an initiator of a group call destined for a talkgroup, a talkburst associated with a set of rules. The set of rules sp...  
WO/2021/030419A1
Content matching for use in a hashtag centric messaging platform may include a system that includes a computer to computer interface configured to facilitate communication between a messaging platform that is adapted to associate a hasht...  
WO/2021/030128A1
Techniques for pairing contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing contacts and agents in a contact center system comprising: assignin...  
WO/2021/025074A1
[Problem] The purpose of the present invention is to link a group call and an external system, output voice through an interruption from the external system to the group call, and input, to the external system, voice from the group call,...  
WO/2021/025292A1
An electronic device according to various embodiments comprises: a display; a wireless communication circuit in communication with an external virtual assistant server; a processor operatively connected to the display; and a memory opera...  
WO/2021/019126A1
There is disclosed inter alia an apparatus for spatial audio signal encoding configured to derive for each of a plurality of audio direction parameters a corresponding derived audio direction parameter comprising an elevation value and a...  
WO/2021/021967A1
A system and method for omnichannel text-based routing and customer-to-enterprise communications. The system is a cloud-based network containing an interaction control server, a routing engine, an optimization engine, a media translation...  
WO/2021/016009A1
Various embodiments described herein are directed towards authenticating calls by using one or more keys associated with a specific user. In examples, the user is the sender of a call. In various embodiments, when a call is made, an iden...  
WO/2021/012490A1
The present application relates to the field of gateway control, and discloses a service relay switching method and apparatus, a terminal device, and a storage medium. The method of the present application comprises: upon detecting an ou...  
WO/2021/012489A1
The present application relates to the field of interface log generating process optimization, and disclosed are a telephone platform log query method, a terminal device, a storage medium and an apparatus. In the present application, a l...  
WO/2021/015949A1
A system and method are disclosed for generating a teleconference space for two or more teleconference devices, each teleconference device operatively associated with at least one user and comprising an audiovisual recording device and a...  
WO/2021/013360A1
The present invention relates to a method a computer-implemented method for processing a recording of a real-time web collaboration and communication session, wherein the method comprises the steps of transcribing the recorded audio data...  
WO/2021/013363A1
Method and System for avoiding howling disturbance especially on conferences, wherein the method comprising the steps of using a howling detector unit implemented inside a multipoint control unit to receive an audio stream input from a c...  

Matches 651 - 700 out of 74,348