Login| Sign Up| Help| Contact|

Patent Searching and Data


Matches 851 - 900 out of 97,132

Document Document Title
WO/2017/181344A1
Provided in the present invention are a communication method, apparatus and system. The system comprises: a first terminal, a second terminal and an information device; the first terminal is used for sending a call request to the second ...  
WO/2017/182879A1
Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: ...  
WO/2017/184773A1
A method includes: receiving, by a processor, a question including text; identifying, by the processor, one or more identified topics from a plurality of tracked topics tracked by an analytics system in accordance with the text of the qu...  
WO/2017/183329A1
In a system in which a wireless access network and another network are mutually connected, a fee is accurately charged for using data kept in an application server disposed in the wireless access network. The application server keeps an ...  
WO/2017/182505A1
The subject of the present invention is a method for managing the reception of a telephone call signal on a communication terminal (B), with a view to the establishment of a telephone link, said telephone link being established by way of...  
WO/2017/181833A1
A method and device for auditing a recorded call, comprises: acquiring a call data history of an operator to be audited; computing, according to two or more preconfigured evaluation indicators, a statistical value of the call data histor...  
WO/2017/180463A1
A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties ...  
WO/2017/178874A1
Disclosed is the invention directed to a system and method where, a subscriber using a mobile phone, when makes a call to another subscriber, the network system checks for the subscriber's mobile account i.e., subscribers solvency. If th...  
WO/2017/177117A1
A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitorin...  
WO/2017/176417A1
Systems and methods are provided to guide an emergency dispatcher in responding to emergency communications. The systems and methods may allow the dispatcher to use one or more of a plurality of different communication methods to communi...  
WO/2017/173964A1
The present invention relates to the field of communications. Provided are a method and device for searching contacts in a contact list by using a multi-criteria method, the method comprising: an input step, for inputting keywords and se...  
WO/2017/173777A1
A method and terminal for testing audio quality. The method comprises: when a first terminal and a second terminal are having an audio call, the first terminal sends to the second terminal a test signal in a test frequency band, wherein ...  
WO/2017/173164A1
A system includes a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to receive a request for an interaction with an agent device. The processor determines a patience time...  
WO/2017/170813A1
The present invention addresses the problem of uniformity in response speeches with respect to calls received from customers waiting for their turns. A wait-for-turn management system 1 according to an embodiment of the present disclosur...  
WO/2017/172807A1
Systems, methods, and computer readable storage mediums are configured for implementing virtual numbers (VN) for intelligence operations involving source-handler communications in support of an agency. Example embodiments implementing vi...  
WO/2017/167900A1
A method for detection of a bypass (134; 734; 834) of an interconnect (133; 733; 833) to a telecommunication network (130; 730; 830), comprises: - generating a test call (263; 367; 467; 567; 663) to or through a real subscriber number of...  
WO/2017/171936A1
A method is presented for the use of virtual reality in a contact center environment. A customer may be viewing a virtual reality scene in a virtual reality environment and desire to initiate an interaction from within the virtual realit...  
WO/2017/169283A1
In a system in which user equipment holds a slice type as slice information relating to a slice, which is a virtual network created logically on a network infrastructure, a slice information changing method for changing the slice informa...  
WO/2017/167241A1
Embodiments of the present invention provide a method and system for implementing an agent corresponding to divided screens. The method comprises: forming a multichannel agent control in advance by means of a multichannel loading agent c...  
WO/2017/167824A1
An access network including twisted metallic pair connection to transmit data, including an access network modem connected to the twisted metallic pair connection and a broadband speed estimation tool including a web server and a line le...  
WO/2017/172963A1
A system and method for initiating a personal emergency response is disclosed. The method can include receiving an emergency communication via a virtual assistant, spoken by a user and an urgent situation or an emergency situation. The e...  
WO/2017/170254A1
The present invention addresses the problem of achieving uniformity in the manner of paging customers waiting for their turns. A wait-for-turn management system 1 according to an embodiment of the present disclosure is provided with a wa...  
WO/2017/168936A1
[Problem] To achieve a more natural interaction between a user and a system. [Solution] Provided is an information processing device including a control unit that selects a feedback mode in response to the utterance aspect of a user from...  
WO/2017/170255A1
A service provision system for providing a service to a communication terminal, wherein: when a plurality of pieces of terminal identification information, which are used to identify different communication terminals and which include, i...  
WO/2017/169302A1
The purpose of the present invention is, in a dual-mode mobile station which simultaneously supports an LTE mobile station and a mobile station of another independent wireless system, to implement broadcast communication and group commun...  
WO/2017/172544A1
. In order to facilitate communication in a shared-license-access band of frequencies, an electronic device (such as an electronic device that implements a spectrum allocation service) allocates, to a radio node in a set of radio nodes, ...  
WO/2017/172813A1
A cost-effective system and method of sending and receiving high quality phone calls over a low-cost network (e.g., a local area network, a WiFi network, etc.) with a wireless device, where such phone calls would typically have been deli...  
WO/2017/166985A1
The present invention provides a call management method, device and system, and storage medium. The method comprises: a calling device first acquiring, after accepting a call request sent by a requester, user information of the requester...  
WO/2017/164579A1
Disclosed are a video telephony relay server and method, and a system and a method for video telephony using the same. The video telephony relay server according to one embodiment of the present invention comprises: a reception unit for ...  
WO/2017/164788A1
Disclosed is a method and a system for estimating crosstalk between a first electrical transmission line (102) and a second electrical transmission line (105). The method comprises obtaining measurements of a received near end crosstalk,...  
WO/2017/165524A1
Techniques for processing, storing, and using vectoring coefficients in a wireline communication system are disclosed. A wireline device selects victim-disturber specific parameters corresponding to a pair of digital subscriber line (DSL...  
WO/2017/163558A1
The present invention is an information processing system including first and second terminals for obtaining a desired image that is taken actively using a device of a phone communication partner during phone communication. The first ter...  
WO/2017/161190A1
The present invention is directed towards a communication exchange system where an ecosystem of one or more HPMN and VPMN operators that are connected to a gateway / exchange that facilitates local data services for users. These users ar...  
WO/2017/158927A1
In the present invention, if a communication path is formed between a communication device and a partner device, an information processing device different from the communication device is operated. A communication system is provided wit...  
WO/2017/161263A1
A system for providing access to subscriber lines includes a plurality of blade test access modules, including: a first blade test access module configured to engage with a first portion of a distribution frame. The first blade test acce...  
WO/2017/156860A1
Disclosed in the embodiments of the present invention is an information acquisition method, the method comprising: presetting authentication information for an information demanding party; acquiring communication information sent by the ...  
WO/2017/158359A1
The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the cal...  
WO/2017/160762A1
Secure system and method of detecting and preventing inmate to inmate message relays. A system and method which monitors inmate communications for similar phrases that occur as part of two or more separate inmate messages. These similar ...  
WO/2017/157441A1
The present invention relates to Lawful interception and the problem how to notify a LEA about whether hand-over occurred between different radio access technologies, e.g. from LTE to Wi-Fi, and vice versa, or from LTE to 3G. The propose...  
WO/2017/157443A1
There is provided a multi-talker acoustic network system for providing hearing assistance to a user, comprising at least two table microphone units (10, 12) for capturing audio signals from a speaker's voice, each comprising a microphone...  
WO/2017/159690A1
The waiting order management system is equipped with a reception terminal for receiving a turn-waiting input operation from each client, a waiting order management server connected to the reception terminal via a communication network an...  
WO/2017/152954A1
A system and method for digital collaboration are described wherein a primary node and at least one secondary node are provided connected over a local area network, at least one computing device having a display output, and a control ser...  
WO/2017/153457A1
It is disclosed a method to operate a desktop telephone (400) with Internet Protocol (IP) connectivity in a business social real-time collaboration environment, i.e. using the desktop telephone (400) as terminating point for incoming and...  
WO/2017/153458A1
The invention relates to a method for establishing the forwarding (or routing of another type) of an object of a communications activity (such as a telephone call, SMS or e-mail), which is sent by a sender (50) to a first data- and/or te...  
WO/2017/149840A1
In order to achieve a stable conference system which reduces the processing load on the system and which reliably receives speaking requests from a discussion unit, this conference system S is characterized by comprising a control unit 1...  
WO/2017/147937A1
The present invention relates to the technical field of smart homes. Disclosed is an indoor voice response system used for voice communication between multiple users in an indoor setting. The system comprises: audio devices placed in var...  
WO/2017/148631A1
The invention relates to a method for call establishment from a subscriber (1) having a first caller line identification (CLI1) to a mobile station (2), to which a first telephone number (B) is assigned in a first mobile radio network (6...  
WO/2017/149838A1
In order to achieve a conference system which reliably manages the connection state between a discussion unit and a control unit, and which is capable of continuously acquiring information from the discussion unit if connection problems ...  
WO/2017/148146A1
Embodiments of the present invention provide a method for preventing nuisance calls. The method comprises: a mobile switching center (MSC) receives a call request for calling a second terminal from a first terminal; if the MSC judges tha...  
WO/2017/149574A1
The purpose of the present invention is to provide a core node capable of reducing the messages or data transmitted to the core node. To this end, a core node (10) according to the present invention is equipped with: a congested-state de...  

Matches 851 - 900 out of 97,132