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Patent Searching and Data


Matches 51 - 100 out of 96,139

Document Document Title
WO/2019/200019A1
A system and method assists a dispatcher in responding to callers requesting medical transfers for a patient. A computer implemented medical transfer protocol includes interrogatories for a dispatcher to ask a caller to generate an appro...  
WO/2019/196220A1
Disclosed in the present application are a method for monitoring a dialing task, an electronic device and a computer readable storage medium. The method comprises: acquiring all to-do tasks of an agent; selecting high priority tasks from...  
WO/2019/198717A1
This user equipment (UE) includes a control unit configured to be able to execute, when a first urgent call connection attempt that uses a packet switched (PS) domain fails, a second urgent call connection attempt that uses the PS domain...  
WO/2019/193050A1
The invention relates to a method of supporting at least one telephonic communication between a user (10) of a telecommunications terminal (11) and a service point (15), in which a call identification (22) of said service point (15) is d...  
WO/2019/193763A1
This communication control method is carried out in a communication system in which a plurality of slices are generated, the slices being virtual networks logically generated on a network infrastructure. Said communication system is conf...  
WO/2019/187441A1
A communications server comprises a data receiver configured to receive status data indicating, for each communication terminal of a set of communication terminals, a current device status of that communication terminal; a terminal manag...  
WO/2019/186278A1
Handle a received a phone call from a calling party on a device. Determine an action to be performed by the device as a function of identity information about the calling party, such as rejecting the call, forward it to voicemail, answer...  
WO/2019/186030A1
The invention relates to a method for managing a plurality of media flows to be reproduced by a calling device prior to the finalisation of the creation of a communication, said method being implemented by said caling device and prior to...  
WO/2019/184234A1
The application provides an agent outbound call control method and a device, the method comprising: storing at least one first preset parameter and a corresponding first outbound call period, and storing at least one second preset parame...  
WO/2019/187521A1
The present invention reduces the maintenance cost of a system for analyzing conversation states. This voice information transmission device is provided with: an identification information acquisition unit that acquires identification in...  
WO/2019/185539A1
The present invention provides a computer-implemented method of measuring the effectiveness of an intervention in a metallic access network. The effectiveness measure is determined in accordance with the improvement in the attenuation, t...  
WO/2019/184208A1
Disclosed in the embodiments of the present application are a visualization IVR implementation method and apparatus, a computer device and a storage medium. The method comprises: establishing an H5 interface under the framework of H5; in...  
WO/2019/188523A1
This response system responds to a caller, in place of a user, upon the caller's calling to the user. The response system has: a response unit that responds to the caller; a notification unit that notifies the user of a dialogue content ...  
WO/2019/179019A1
Disclosed in embodiments of the present application are an automated testing method and apparatus, and a computer device and a storage medium. The method comprises: invoking a virtual media gateway service; initiating a test request to a...  
WO/2019/181551A1
This abnormal traffic analysis apparatus has: a reception means that receives traffic from a device; an analysis means that analyzes whether the traffic from the device is abnormal traffic; an analysis result recording means that records...  
WO/2019/182724A1
Disclosed herein are embodiments of systems, methods, and products comprises an authentication server for authentication leveraging multiple audio channels. The server receives an authentication request regarding a user upon the user int...  
WO/2019/178985A1
The present application discloses a call condition pre-acquisition method, an electronic device, a terminal apparatus, and a storage medium, pertaining to the technical field of mobile communications. The call condition pre-acquisition m...  
WO/2019/182725A1
Disclosed herein are embodiments of systems, methods, and products comprises an authentication server for authentication leveraging multiple audio channels. The server receives an authentication request regarding a user upon the user int...  
WO/2019/179728A1
In order to confirm that a telephone call received by a network termination (12) on a first connection (16) is from a trusted party (10), the called party connects over a second, independent, connection (17) to a server (15) associated w...  
WO/2019/179043A1
Provided are a voice message method and apparatus. The method comprises: acquiring a voice message file, wherein the voice message file is generated according to a message recorded by a customer; acquiring message relevant information fo...  
WO/2019/180680A1
Systems and methods of establishing service requests via a smart TV device are provided. A smart TV device can receive fault condition information. The smart TV device can establish a first communication session between the smart TV devi...  
WO/2019/176906A1
An unexpected call disconnection at normal time is prevented. When a gateway device 1 installed on a POI interface is receiving an RTP packet while no longer receiving an RTCP packet, an RTCP packet is generated and transmitted to the lo...  
WO/2019/174169A1
Provided are an agent task management method and apparatus, and a computer device and a storage medium. By adding tasks in a preset future period of time that are generated by a system and tasks in the preset period of time that are cust...  
WO/2019/177087A1
The purpose of the present invention is to optimize an inter-station link between wireless base stations. This base station management device is provided with: a traffic monitoring unit which monitors a traffic amount flowing through an ...  
WO/2019/173476A1
A community safety system (CSS) including a notification management entity (NME) comprising servers, the NME communicatively coupled to multiple user devices and one or more administrator devices (collectively, registered user devices). ...  
WO/2019/171063A1
Apparatus for the transfer of sensitive information between two parties facilitated by an intermediary, the apparatus adapted to: receive from the first party voice signals and data signals; determine a parameter relating to an estimate ...  
WO/2019/172449A1
The present invention enables association between packets even when a codec is converted. An RTP conversion device 10 connects a packet transfer network, and is provided with: an IP header analysis unit 11 that receives SIP messages, res...  
WO/2019/173546A1
In an illustrative embodiment, a user device may block all the phone numbers used by an enterprise. When an enterprise wants to call the user, the enterprise may notify the user device through a separate secure channel that an enterprise...  
WO/2019/172616A1
An electronic device is disclosed. An electronic device according to various embodiments disclosed in the present document may comprise: a communication circuit; an audio output device; and a processor electrically connected to the commu...  
WO/2019/167252A1
Provided is a visit destination determination apparatus capable of more accurately determining a building visited by a visitor. The visit destination determination apparatus is provided with: a mobile terminal apparatus 1; a map informat...  
WO/2019/168418A1
An emergency answering center and a method of handling a distributed denial of service attack on an emergency answering center are provided. The emergency answering center receives an emergency call from a current caller. The emergency a...  
WO/2019/167756A1
This information processing device is provided with: a communication control unit which causes a communication device to receive, from each of a plurality of terminal devices, sound information indicating a sound that has been emitted fr...  
WO/2019/167984A1
According to the present invention, when a failure has occurred in a network of another company, the cause of the failure is specified. A failure detection device 1 for detecting a failure in a network of another company, is provided wit...  
WO/2019/165672A1
An agent recommendation method, device and equipment and a storage medium, the method comprising: receiving an internal call operation instruction for a customer, and obtaining customer data information (S10); searching historical follow...  
WO/2019/163697A1
[Problem] To provide an ENUM/DNS system with improved processing efficiency. [Solution] An ENUM/DNS system 100 configured to include an ENUM/DNS client 20 which makes a connection destination information inquiry indicating a connection d...  
WO/2019/163544A1
[Problem] To completely eliminate anxiety over peeping when a user is operating a kiosk terminal and thereby make it possible for the user to concentrate on operating the kiosk terminal. [Solution] According to the present invention, upo...  
WO/2019/162700A1
We describe a method for improving the performance of a mobile device and a mobile device itself. The mobile device (40) comprising: a user interface (24) for receiving user input; a diagnostic module (30) for launching one or more diagn...  
WO/2019/164623A1
A digital assistant and method are provided that allow for the digital assistant to be disabled during a conference call. An initial security level for a conference call is determined. A second conference device that is associated with t...  
WO/2019/163725A1
[Problem] To enable rapid determination of reachability between user connection points which are connection points between a VPN and the user side, from physical network fault information. [Solution] A network 50 is divided in a hierarch...  
WO/2019/162840A1
A Web application (such as a workforce management application) on a cloud computing platform, controls telephony software used by an agent who operates a remote agent computer. The telephony software may reside on the agent computer, may...  
WO/2019/163546A1
[Problem] To make it possible for a generic operator terminal that is used for telephone attendance work or the like in which users are attended by telephone audio only to be used for face-to-face attendance work in which users are atten...  
WO/2019/163961A1
When there are a plurality of inquiry destination servers, the present invention reduces the number of times of inquiries until a connection destination network is determined, and decreases a load in call processing. A call processing se...  
WO/2019/159968A1
[Problem] To appropriately determine degradation in quality of voice after an arithmetic process such as a codec conversion process or an echo cancellation process for voice data during a telephone call. [Solution] A communication transm...  
WO/2019/161312A1
A method is disclosed, the method comprising the steps of identifying a first real object in a mixed reality environment, the mixed reality environment having a user; identifying a second real object in the mixed reality environment; gen...  
WO/2019/157780A1
Disclosed in the present application are an automatic call answering method, an electronic device and a computer-readable storage medium. The method comprises: step 01, acquiring data of calling users, the data comprising personal data, ...  
WO/2019/160076A1
Provided is an application 13 which is installed in a portable information terminal in which a subscriber identity module (SIM) 3 provided by a telecommunications carrier is mounted, to control data communications and terminal functions ...  
WO/2019/161313A1
A method of presenting an audio signal to a user of a mixed reality environment is disclosed, the method comprising the steps of detecting a first audio signal in the mixed reality environment, where the first audio signal is a real audi...  
WO/2019/157779A1
Disclosed in the present application are an incoming call processing method, an electronic device and a computer-readable storage medium. The method comprises: step 01, acquiring incoming call information of a calling user; step 02, dete...  
WO/2019/153533A1
Disclosed are a dynamic routing control method and apparatus, a computer device and a storage medium. The method comprises: acquiring pre-configured inlet parameter information, and storing the inlet parameter information to a designated...  
WO/2019/156209A1
This telephone control system (1) is provided with: a person identifying unit (110) which identifies a person of interest on the basis of a caller number included in a call; a position identifying unit (120) which identifies the position...  

Matches 51 - 100 out of 96,139