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Patent Searching and Data


Matches 51 - 100 out of 97,025

Document Document Title
WO/2020/131018A1
According to examples, an apparatus may include a processor and a non-transitory computer readable medium on which is stored instructions that the processor may execute to access an audio signal captured by a microphone of a user's speec...  
WO/2020/131732A1
A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an ...  
WO/2020/125971A1
The present disclosure relates to managing a voice call of a calling party (10) having been queued to await a response by a human representative of a recipient (13) of the voice call, and a communications device (12) performing the metho...  
WO/2020/131945A1
A system for providing customized customer service interaction between a user and an enterprise is disclosed. The system includes a badge and a badge reader. The badge is installed at a user device, and the badge reader is installed at t...  
WO/2020/131812A1
A wireless network (110, 310, 314) transfers UE information to an authorization server (120, 320). The authorization server (120, 320) generates an expected result based on a random number and secret key in response to the UE information...  
WO/2020/011286A3
Disclosed herein are methods, systems, and apparatus, including computer programs encoded on computer storage media, for phone fraud prevention. One of the methods includes adding a first identifier of a first phone event of a first user...  
WO/2020/125529A1
Embodiments of the present application relate to the field of customer interactive voice response. Disclosed are an application method, system and apparatus for an interactive voice response menu, and a computer readable storage medium. ...  
WO/2020/125934A1
Systems and methods are provided for generating announcement information at a communication node. The method includes: generating a first announcement information associated with a first user; generating a second announcement information...  
WO/2020/129431A1
Provided is a call system which, when allowing a terminal station device other than a terminal station device making a call to perform listening/speaking, eliminates the difficulty of speaking due to loopback voice in the terminal statio...  
WO/2020/131504A1
A tool for interacting with a rendered environment is configured to render a representation of a real-world environment. First input data is received that is indicative of a position for a zoom window to be placed within the representati...  
WO/2020/091247A3
The present invention relates to an ARS-based parking lot service providing system and method and, more specifically, to an ARS-based parking lot service providing system and method which provide a service for using a parking lot by mean...  
WO/2020/127553A1
Method for initiating a mobile voice call from a caller UE (User Equipment) (10) to a callee UE (20), having a SIM (Subscriber Identity Module) card (21) associated with a callee phone number, which callee phone number is a E.164 complia...  
WO/2020/131503A1
A tool for interacting with a rendered environment is configured to render a representation of a real-world environment and receive input indicative of a position for a zoom window to be placed within the representation. The zoom window ...  
WO/2020/131035A1
Systems and methods are disclosed herein for device selection and modified output upon receiving notifications. In one embodiment of the disclosed technique for selecting an output device for notifications, systems and methods receive an...  
WO/2020/132580A1
The techniques disclosed herein include a first device including one or more processors configured to detect a selection of at least one target object external to the first device, and initiate a channel of communication between the firs...  
WO/2020/122776A1
A method and notification manager (200) for delivering a notification to a device user in a communication network (204). User activities on a set of client channels (202) associated with the device user are detected (2:2) and saved as us...  
WO/2020/118422A1
There is provided a system and method of chat structuring. The method comprises obtaining data associated with one or more chats; labeling a set of seed conversations from the data; and executing a chat structuring algorithm as herein de...  
WO/2020/119370A1
Provided are an interactive voice response (IVR)-based communication method, a system and an apparatus, which relate to the field of communications. The method comprises: acquiring a voice input from a user; executing a text conversion o...  
WO/2020/122331A1
A method for integrating information related to advice and providing the integrated information according to an embodiment of the present invention may comprise the steps of: acquiring an advisor's request to display an advice session pa...  
WO/2020/121616A1
The present invention provides a processing system (10) comprising: an acquisition unit (11) for acquiring either target speech data in which a target speech which is a speech subject to language estimation is recorded or a target featur...  
WO/2020/122832A1
The present invention relates to a system which dynamically provides interface for user based upon content of call, in calls requiring the user to input data.  
WO/2020/115656A1
A computer-implemented method is described for remote interaction between a user (7) and an automated agent (5) and for remote interaction between the user and a human operator (6). The method comprises a) bidirectionally connecting a us...  
WO/2020/097616A9
Provided are a call deflection and response system and method, wherein a voice call from a caller device is received, a skill group is determined to resolve an issue associated with the call, and a callback or a text response to the issu...  
WO/2020/113850A1
The present application discloses an implementation method for a call-based authentication system. The method comprises the following steps: acquiring a call-based authentication order on the basis of a call-based authentication manageme...  
WO/2019/173476A8
A community safety system (CSS) including a notification management entity (NME) comprising servers, the NME communicatively coupled to multiple user devices and one or more administrator devices (collectively, registered user devices). ...  
WO/2020/117804A1
A method and apparatus for providing multimodal interaction assistance to customers seeking assistance from agents of an enterprise is disclosed. The method includes augmenting an ongoing voice interaction between a caller and an automat...  
WO/2020/117466A1
A group database can maintain information about member user equipments (UEs) that are part of a group associated with a shared group number. One or more of the member UEs can be associated with distinct phone numbers that are different f...  
WO/2020/114033A1
Embodiments of the present application disclose a voice-related dialing testing and loopback method and a device, pertaining to the technical field of communications, and addressing the problems of voice-related dialing testing and loopb...  
WO/2020/117506A1
A method may include obtaining first audio data originating at a first device during a communication session between the first device and a second device. The method may also include obtaining a first text string that is a transcription ...  
WO/2020/117505A1
A method may include obtaining first audio data originating at a first device during a communication session between the first device and a second device. The method may also include obtaining an availability of revoiced transcription un...  
WO/2020/117504A1
A method may include obtaining first audio data of a first communication session between a first and second device and during the first communication session, obtaining a first text string that is a transcription of the first audio data ...  
WO/2020/040903A3
The disclosed system provides a facility for improving user call quality at a mobile device. The system includes an over-the-top (OTT) client that may be installed on the mobile device for allowing a user to initiate call quality tests. ...  
WO/2020/111963A1
The claimed solution relates to the field of data processing, in particular to a method, system and device for routing client messages in communications with a contact centre. A method for routing client messages in communications with a...  
WO/2020/110141A1
The present invention embodies Notification System with User Consent and Control. Said notification system (P) that provides full control with respect to content of notifications being played on their communication devices and over the u...  
WO/2020/108378A1
The present application provides a channel-based voice call method and apparatus. The method comprises: accepting a matching request of a client, acquiring the matching result of the client from a matching pool, and returning same to the...  
WO/2020/109279A1
The invention relates to a method for displaying at least one item of communication data on at least one display device (30) arranged in a living space of at least one inhabitant, involving at least the following steps: - receiving, on a...  
WO/2020/108740A1
The present invention relates to a method for controlling a real-time communication between at least two participants (A, B, C) on a real-time conversation and collaboration platform (1) by means of a digital assistant unit (8), wherein ...  
WO/2020/108342A1
Disclosed are a hotline calling method, device and apparatus and a storage medium, relating to the technical field of mobile communications. The method comprises: a mobile terminal, upon calling a hotline by means of a rich communication...  
WO/2020/055361A3
The present invention relates to a system for designing flows related to outbound calls and for enabling activation of the designed flow.  
WO/2020/106967A1
Customer relationship management ('CRM') implemented in a computer system, including administering by the computer system a communications session that includes a sequence of communications contacts between a tele-agent and one or more c...  
WO/2020/105703A1
The present invention provides a firefighting command system with which, even when a plurality of disaster cases occur simultaneously, it is possible for information to be shared between firefighters who are performing the firefighting a...  
WO/2020/106540A1
Among other things, a received inbound message is presented to a person wearing a wearable device. The inbound message is presented to the person as perceptible stimulation at the skin of the person. Monitoring is done for presence of an...  
WO/2020/106580A1
Systems, apparatus, and methods for processing audio signals associated with conferencing devices communicatively connected in a daisy-chain configuration using local connection ports included on each device are provided. One method invo...  
WO/2020/105548A1
Provided is a communication means for achieving, in a 5G system (5GS), error processing by a control device of a core network and error processing by a user device in a situation in which information for connectivity to a Local Area Data...  
WO/2020/098249A1
The present application relates to semantic recognition technology, and disclosed thereby is a response conversation technique recommendation method. The method comprises: after receiving the incoming line of a customer, acquiring a voic...  
WO/2020/101618A2
The invention basically comprises a mobile device (1) which has location and/or automatic time zone characteristics. Together with the invention, on mobile devices such as smart phones and tablets, bothering the people in different time ...  
WO/2020/102703A1
A method, computer program product, and computer system for identifying, by a computing device, a model for predicting conversational phrases for a communication between at least a first user and a second user. The model may be trained b...  
WO/2020/095714A1
The present disclosure relates to an information processing device and a method, and a program which makes it possible to more easily grasp a communication state among multiple points. The present disclosure receives information related ...  
WO/2020/097616A1
Provided are a call deflection and response system and method, wherein a voice call from a caller device is received, a skill group is determined to resolve an issue associated with the call, and a callback or a text response to the issu...  
WO/2020/097122A1
The present disclosure describes a computational model of a learning network. The computational model may be implemented as instructions stored on a non-transitory memory that may be executed by a processor on a local machine or as part ...  

Matches 51 - 100 out of 97,025