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WO/2020/054189A1 |
Provided are an information processing system, an information processing method, and a storage medium having an information processing program stored therein, by which prank calls can be pre-empted. The prank-call suppressing system acco...
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WO/2020/049323A1 |
A system for routing communications between a client device and a third party device, the client device having a device ID and a proxy ID and the third party device having a third party ID, the system comprising: an input means to receiv...
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WO/2020/049550A1 |
A method for online order of a real-time investigation performed by a processing device running on an internet device that enables a user of the internet device to use the method as a client or as a provider, enables a client to create a...
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WO/2020/051431A1 |
Systems and methods for intelligently routing a member of an organization to a single point-of-contact within an optimized, secure network to address all the member's healthcare needs are described. The disclosed intelligent routing conf...
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WO/2020/045259A1 |
A route evaluating device (5) for evaluating a travel route of a designated person carrying out business or work is provided with: an information acquiring unit (202) for acquiring position and time information of the designated person, ...
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WO/2020/042080A1 |
Disclosed are a call prompting method and a terminal, which relate to the field of terminals and can intelligently adjust a call prompting manner and improve a user's experience when answering a call. The method comprises: a first termin...
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WO/2020/043055A1 |
Provided by embodiments of the present invention are an interaction method, a device, a storage medium and an operating system. The method comprises: in response to voice information, acquiring a response object to which corresponding vo...
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WO/2020/041354A1 |
Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device (105) operated by a caller; analyze the call for an incident factor; and direct t...
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WO/2020/040903A2 |
The disclosed system provides a facility for improving user call quality at a mobile device. The system includes an over-the-top (OTT) client that may be installed on the mobile device for allowing a user to initiate call quality tests. ...
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WO/2020/037007A1 |
The present disclosure describes techniques for verifying an identity of an originating device that initiates a VoIP communication with a recipient device. Specifically, an attestation parameter module is configured to detect a call requ...
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WO/2020/033138A1 |
When an application server receives an invite message associated with a call from an originating user equipment (UE) to a terminating UE, the application server can determine if one of the originating UE or the terminating UE is associat...
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WO/2020/030730A1 |
The present invention provides a method of establishing a wireless communication link between two infrastructure nodes in a wireless communication system, the method comprising at a user equipment, UE, device receiving a link establishme...
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WO/2020/033608A1 |
One example method of operation may include identifying a call to a mobile device, determining whether the call includes call content data intended for the mobile device, initiating an active session and a time to live (TTL) associated w...
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WO/2020/029824A1 |
The present disclosure relates to an incoming call prompt method, a device, and a system, belonging to the field of communication technology. Said method comprises: a server receiving a call request sent by a calling terminal and carryin...
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WO/2020/032649A1 |
According to an embodiment, an electronic device may include a communication circuit, a display, a processor, and a memory. The memory may be store instructions which, when executed, configure the processor to control the electronic devi...
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WO/2020/031177A1 |
The subject matter discloses a method for playing a personalized ringback tone (PRBT) in a telephone device while performing an outgoing telephone call to another telephone device. The method is performed by a server and comprises receiv...
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WO/2020/032445A1 |
An electronic device is provided. The electronic device a processor configured to, receive a signal for requesting activation of a communication service for the external electronic device, from the external electronic device using the se...
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WO/2020/031709A1 |
[Problem] To refer to message information by inquiring a message board service provided by one business operator, even when it is not known to which business operator a referent user belongs. [Solution] A message information management d...
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WO/2020/031755A1 |
[Problem] To reduce the load of configuring a media path inside a media gateway. [Solution] This MG 1 has a first interface for connecting to a first network of multiple communication networks, and a second interface for connecting to a ...
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WO/2020/032472A1 |
A plurality of electronic devices can share a single phone number with each other. One of the electronic devices includes a display, a communication circuit, a processor operatively connected to the display and the communication circuit,...
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WO/2020/032443A1 |
Disclosed is an electronic device including at least one communication circuit, a sound input circuit, a processor operatively connected to the at least one communication circuit and the sound input circuit, and a memory operatively conn...
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WO/2020/026759A1 |
[Problem] To determine whether or not an immediate repair response is necessary while respecting the SLA and suppressing operation costs with respect to failure of a communication device and/or a communication service that has occurred d...
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WO/2020/028661A1 |
Methods and systems for optimizing a call queue at a dispatch center. One system includes an electronic computing device (105) including an electronic processor (405) configured to define an incident based on a first call received from a...
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WO/2020/028528A1 |
Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation (210) and a second call workstation (210). The electronic computi...
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WO/2020/024436A1 |
Embodiments of the present application provide a method and system for updating user information, and a server. The method comprises: a phone platform transmits acquired voice information to a server; the server performs voice recognitio...
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WO/2020/028689A1 |
Provided are systems, methods, and computer-readable medium for an event monitoring system. In various implementations, the event monitoring system can enable tracking of the computing devices of only attendees to an event and in a time ...
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WO/2020/024435A1 |
The present application provides an information processing method and system. The method comprises: a background server obtains user data to be interrupted; the background server pushes the user data to an outbound call platform; the out...
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WO/2020/019417A1 |
A dialing control method for a sales telephone, comprising: receiving a telephone dialing request; acquiring dialing record information of a sales telephone specified by the telephone dialing request; detecting a home identifier of a cus...
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WO/2020/022167A1 |
The present invention reduces the impact of delay times on conversations. An audio packet is transmitted to the distribution server of the present invention. A user is notified of being in a waiting period, which starts when transmission...
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WO/2020/019526A1 |
The present invention relates to the technical field of mobile communications. In an embodiment of the present invention, a call management and control method and system and a computer apparatus and a storage medium thereof are provided ...
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WO/2020/022154A1 |
Provided are a call terminal and techniques related thereto for effecting a call by a large number of people in a preferable manner. The call terminal is provided with: a voice signal acquisition unit which acquires a voice signal of eac...
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WO/2020/022155A1 |
Provided is a call terminal that outputs a voice corresponding to the voice signal of each of calling parties in such a way that a user can listen to the voice easily, even if the number of the calling parties is increased. The call term...
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WO/2020/016907A1 |
The invention provides a method and system for delivering customized speech-based information such as information regarding a specific topic or advertisements to users via speech interface using a cellular or data network through a mobil...
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WO/2020/015182A1 |
The present invention provides an MDF module having a high degree of isolation, comprising at least one cavity unit formed by a housing. Each cavity unit is provided at a corresponding housing portion with a through hole for inserting a ...
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WO/2020/017243A1 |
An information processing device (100) comprises: a first acquisition unit (141) for acquiring a voice in which local information showing a given area is associated with intent information showing the intent of a sender; and a generation...
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WO/2020/018078A1 |
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for indicating callers for incoming voice calls to a shared device among multiple users. The methods, systems, and apparatus include actio...
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WO/2020/013060A1 |
[Problem] To ascertain the stress state of respective operators, while curbing any increase in the cost of a system. [Solution] A bidirectional video communication system, wherein: a kiosk terminal 1 includes a camera 14 for imaging a us...
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WO/2020/012275A1 |
A method, apparatus and computer program is described comprising: enabling a first user having a first user device to communicate with one or more second users having one or more second user devices via a network, wherein each user has a...
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WO/2020/010719A1 |
Disclosed in the present application is an incoming call routing method for a call center. The incoming call routing method for the call center comprises: determining an agent group according to an incoming call; determining a service ag...
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WO/2020/014579A1 |
A method includes, receiving protocol event data from a plurality of probes within the telecommunication system, associating the protocol event data into a call, wherein the protocol event data comprises processes in a plurality of proto...
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WO/2020/008384A1 |
A system and method for provision and recovery of network usage advances are described. In a method, a network usage advance request, including a subscriber identifier and a first amount associated with the advance, is received. A balanc...
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WO/2020/007999A1 |
A method, device and system for providing user-centric connections to a location comprising digital collaboration tools, as well as software for carrying out the method. The method comprising a network device having a beacon system for p...
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WO/2020/009720A1 |
A system and method are presented for omni-channel notification and selection. A first party selects a first channel from a plurality of channels based on an estimated wait time for interaction with another party in a contact center or e...
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WO/2020/005302A1 |
A system is described including a mobile device that receives a user request to initiate a phone call to an entity associated with an interactive-voice-response (IVR) interface of an IVR system. The system obtains information about a hie...
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WO/2020/004171A1 |
An arrangement change managing device 30 is provided with: a generation unit 31 that, when a communication environment by a wireless communication apparatus changes from a first state to a second state, generates one or more arrangement ...
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WO/2020/004252A1 |
[Problem] To improve availability of number portability information used in an ENUM system. [Solution] Each of number management devices 10 of a number management system 1 is provided with: a request acceptance unit 11 which receives a n...
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WO/2020/002022A1 |
An apparatus, the apparatus comprising means configured to: receive audio content comprising voice audio and ambient audio and directional information indicative of a direction of the at least one sound source and the direction of the re...
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WO/2020/005618A1 |
Systems and methods for routing communications received via a PTSN are disclosed. A communication session server facilitates communication sessions between a first computing device, a second computing device and a public service accessib...
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WO/2020/005260A1 |
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status,...
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WO/2020/002023A1 |
An apparatus comprising means configured to:receive audio content from a remote user device, the audio content comprising primary audio and secondary audio, the secondary audio being different to the primary audio and comprising ambient ...
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