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WO/2019/163697A1 |
[Problem] To provide an ENUM/DNS system with improved processing efficiency. [Solution] An ENUM/DNS system 100 configured to include an ENUM/DNS client 20 which makes a connection destination information inquiry indicating a connection d...
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WO/2019/163544A1 |
[Problem] To completely eliminate anxiety over peeping when a user is operating a kiosk terminal and thereby make it possible for the user to concentrate on operating the kiosk terminal. [Solution] According to the present invention, upo...
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WO/2019/162700A1 |
We describe a method for improving the performance of a mobile device and a mobile device itself. The mobile device (40) comprising: a user interface (24) for receiving user input; a diagnostic module (30) for launching one or more diagn...
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WO/2019/164623A1 |
A digital assistant and method are provided that allow for the digital assistant to be disabled during a conference call. An initial security level for a conference call is determined. A second conference device that is associated with t...
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WO/2019/163725A1 |
[Problem] To enable rapid determination of reachability between user connection points which are connection points between a VPN and the user side, from physical network fault information. [Solution] A network 50 is divided in a hierarch...
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WO/2019/162840A1 |
A Web application (such as a workforce management application) on a cloud computing platform, controls telephony software used by an agent who operates a remote agent computer. The telephony software may reside on the agent computer, may...
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WO/2019/163546A1 |
[Problem] To make it possible for a generic operator terminal that is used for telephone attendance work or the like in which users are attended by telephone audio only to be used for face-to-face attendance work in which users are atten...
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WO/2019/163961A1 |
When there are a plurality of inquiry destination servers, the present invention reduces the number of times of inquiries until a connection destination network is determined, and decreases a load in call processing. A call processing se...
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WO/2019/159968A1 |
[Problem] To appropriately determine degradation in quality of voice after an arithmetic process such as a codec conversion process or an echo cancellation process for voice data during a telephone call. [Solution] A communication transm...
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WO/2019/161312A1 |
A method is disclosed, the method comprising the steps of identifying a first real object in a mixed reality environment, the mixed reality environment having a user; identifying a second real object in the mixed reality environment; gen...
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WO/2019/157780A1 |
Disclosed in the present application are an automatic call answering method, an electronic device and a computer-readable storage medium. The method comprises: step 01, acquiring data of calling users, the data comprising personal data, ...
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WO/2019/160076A1 |
Provided is an application 13 which is installed in a portable information terminal in which a subscriber identity module (SIM) 3 provided by a telecommunications carrier is mounted, to control data communications and terminal functions ...
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WO/2019/161313A1 |
A method of presenting an audio signal to a user of a mixed reality environment is disclosed, the method comprising the steps of detecting a first audio signal in the mixed reality environment, where the first audio signal is a real audi...
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WO/2019/157779A1 |
Disclosed in the present application are an incoming call processing method, an electronic device and a computer-readable storage medium. The method comprises: step 01, acquiring incoming call information of a calling user; step 02, dete...
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WO/2019/153533A1 |
Disclosed are a dynamic routing control method and apparatus, a computer device and a storage medium. The method comprises: acquiring pre-configured inlet parameter information, and storing the inlet parameter information to a designated...
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WO/2019/156209A1 |
This telephone control system (1) is provided with: a person identifying unit (110) which identifies a person of interest on the basis of a caller number included in a call; a position identifying unit (120) which identifies the position...
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WO/2019/155370A1 |
A single platform, accessible from a mobile device of a tourist to a foreign country, to access entities providing the services needed in the foreign country. The platform includes a database storing IVR templates associated with the ent...
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WO/2019/155248A1 |
Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a contact center system comprising determining, by at least on...
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WO/2019/150412A1 |
The purpose of the present invention is to implement sending and receiving an SIP message having high compression efficiency with a simple configuration in a mobile communication system. A mobile communication system of the present inven...
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WO/2019/151667A1 |
An electronic device is disclosed. Additionally, various embodiments that are known from the specification are possible. The electronic device comprises: a sensor; a processor operatively coupled to the sensor; and a memory operatively c...
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WO/2019/151589A1 |
A server and a method for managing apps based on app usage patterns are provided. The server may include a communication device, a storage, a processor, and a memory storing instructions. The processor executes the instructions to receiv...
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WO/2019/144722A1 |
Embodiments of the present application provide a mute prompting method. A terminal device determines, according to an audio signal received by a microphone, a speaker is speaking; if the speaker sets the speak state to be mute, the termi...
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WO/2019/147350A1 |
Examples provide a system for customizing remote interactions-related assistance. The system analyzes a first set of actions taken by a first user during a first interaction with a second user using a set of recommended action criteria t...
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WO/2019/143535A1 |
Method of detecting PIM in downstream, where downstream signal is received from a cable plant via a subscriber network and an upstream signal is transmitted during active intervals to the plant via the subscriber network. PIM arises from...
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WO/2019/143381A1 |
A computing device includes a hardware interface to be coupled to a microphone and speaker assembly, and a network interface to be coupled to a network for audio conferencing with remote audio conferencing devices and for accessing a voi...
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WO/2019/140851A1 |
The present application relates to a telemarketing prompt method, an electronic device, and a readable storage medium. The method comprises: monitoring a phone called by a user based on a telemarketing system; recording, after the phone ...
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WO/2019/142751A1 |
In order to make it possible to suppress increase in the cost of message retransmission, this message delivery device delivers a message, stores a history relating to the success or failure of the delivery to each of destinations of the ...
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WO/2019/143331A1 |
A failed call/SMS notification system and method. The method firstly captures the failed call/SMS from a network then notifies the second user about the failed call/SMS. The system for notification about the failed call/SMS comprises a d...
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WO/2019/139119A1 |
A terminal device (UE) that, when a network (NW) applies a plurality of congestion managements, notifies a variety of congestion management identification information together with a back off timer (session management (SM) timer), such t...
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WO/2019/139118A1 |
A terminal device (UE) that, when a network (NW) applies a plurality of congestion managements, notifies a variety of congestion management identification information together with a back off timer (session management (SM) timer), such t...
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WO/2019/139106A1 |
In order to, when a portable telephone terminal used as an extension terminal has been taken outdoors, appropriately notify the portable phone terminal of caller information, this incoming call control device (2) for controlling an incom...
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WO/2019/140242A1 |
Techniques for automatically identifying a user support issue from electronic communications and associating the issue with an appropriate category of user support issue are described. After an issue is identified and assigned to a categ...
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WO/2019/135932A1 |
Systems and processes for providing multi-directional dialog are provided. An example method includes, at an electronic device with one or more processors, receiving a first natural-language input; determining a first intent based on the...
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WO/2019/133919A1 |
Systems and methods for more effective AI operations, improvements to the experience of a conversation target, and increased productivity through AI assistance are provided. In some embodiments, the systems use machine learning models to...
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WO/2019/127891A1 |
Provided are an incoming call allocation method, an electronic device, and a computer readable storage medium. The method comprises the following steps: step 01, collecting incoming call data of a calling user; step 02, determining wheth...
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WO/2019/129088A1 |
Disclosed are a method for realizing interactive voice and video response, a terminal and a serving end system. The method for realizing interactive voice and video response applied to an IVVR serving end system comprises: an IVR service...
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WO/2019/129669A1 |
The present invention relates to a method for reducing noise in a workspace comprising a plurality of terminals (4) connected to a server (6) via a communication network (8), the method comprising the steps of detecting a noise level pre...
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WO/2019/129375A1 |
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...
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WO/2019/133152A1 |
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing com...
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WO/2019/132433A1 |
The present invention provides a terminal, a service method, and a service system, which can: solve a problem of integrated identification that ENUM or an improved invention of ENUM has failed to solve; integrally identify all URIs, usin...
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WO/2019/129666A1 |
The present invention relates to a contact center network (1) comprising a contact center unit (2) which is connected via a communication network (3) to a plurality of agents (4) and to a plurality of IoT devices (5), wherein each one of...
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WO/2019/129882A1 |
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...
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WO/2019/127875A1 |
Provided by the present application is an exclusive agent pool allocation method, comprising the following steps: S1, collecting service data of agents; S2, grouping the agents based on the service data of the agents to form multiple exc...
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WO/2019/125192A1 |
A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or mo...
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WO/2019/126305A1 |
The disclosure relates to systems, methods and computer readable for generating double encryption of data through discrete modules that are air gapped at every stage. Furthermore, the transceivers disclosed can operate in "off-line" mode...
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WO/2019/120694A1 |
The disclosure relates to a method for processing an emergency message (204) in a communication network, in particular a local public land mobile network (PLMN) (200),the method comprising:transmitting, by a user equipment (UE), an emerg...
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WO/2019/125132A1 |
An AI based call processing system (102) for providing relevant information to a communication device of a caller during ring back tone is provided herein. The system (102) includes a data management module (202) configured to collect da...
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WO/2019/120843A1 |
The proposal relates to a data processing installation comprising a first interface. The first interface is configured to interchange data with a vehicle via a data connection, wherein the data connection is maintained by the vehicle by ...
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WO/2019/122530A1 |
The invention is concerned with a telephony service for a caller and a called party in a telecommunications network for controlling and assisting calls through the telephony service between a user device party and one or more devices of ...
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WO/2019/123456A1 |
The subject matter discloses a method and computerized product for processing information received at a computerized device and formatting the received information to a time-based and searchable feed. The information comprises communicat...
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