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Patent Searching and Data


Matches 1,251 - 1,300 out of 96,457

Document Document Title
WO/2016/048290A1
A method and system for prediction in a telecommunications network are described. Particularly, contact allocation, staff time distribution, and other performance metrics may be determined in a contact center operation environment compri...  
WO/2016/048640A1
A method and a profile manager for managing user and device profiles for response to one or more incidents include monitoring inputs related to one or more networks, a plurality of devices, and the one or more incidents; determining appl...  
WO/2016/048883A1
A controlling device such as a remote control has programming for transmitting a signal response to a plurality of control environments, each environment including a signaling device. Each signaling device in receipt of the signal reques...  
WO/2016/047547A1
A number-of-residences acquisition unit (2020) acquires a number of call residences. On the basis of the number of residences and a service predicted time representative of the prediction value of a time required for an operator to perfo...  
WO/2016/048387A1
A method and system for creating contact center models are described. Model parameters may be derived from and optimized using historical data. The model parameters may be used to construct an analytic model, which said analytic model ma...  
WO/2016/045479A1
Provided are a customer service call processing method and apparatus. The customer service call processing method comprises: answering a call initiated by a first customer (101); receiving a voice message from the first customer, the voi...  
WO/2016/046215A1
The invention provides an interrogator for obtaining information (Al) associated with a caller identification (CI), such as a telephone number, transmitted within an incoming telephone call (TC) comprising: - a receiving device (2) confi...  
WO/2016/016711A3
A customer service system for providing enhanced guidance and resources to service agents and providing an enhance ability to select service agents that are best suited to address specific customers and specific customer needs, and metho...  
WO/2016/044540A1
A system and method for generating and transmitting emergency messages and for maintaining real-time emergency communications sessions between users and emergency dispatch centers. A system receives data transmitted from a user device an...  
WO/2016/043279A1
The present invention terminates conversation communications that are executed for conversation between persons that are in spaces that are distanced from each other at timing that is appropriate for the conversing persons. A conversatio...  
WO/2016/041183A1
Disclosed are a method, apparatus and system for providing an IVR service. The method comprises: a call center platform receives an invitation message that comprises an IVR access code and is sent by an agent terminal, establishes a site...  
WO/2016/044113A1
There is provided a method comprising: receiving at a first device a first video; receiving at the first device an indication that the first video was selected by a user of a second device from a set of pre-recorded videos; and causing t...  
WO/2016/039712A1
The claimed technical solution of the method of connection of outside callers to the electronic control system subscribers for information on objects of property relates to the field of telecommunications and is designed to provide commu...  
WO/2016/040624A1
In some implementations, a teleconference server can receive a connection request corresponding to a party, determine that the party is a non-self- specified party in a specified teleconference, and determine a party-specific synthetic i...  
WO/2016/037237A1
The call handling method is for use with at least one call centre (2) having call routing hardware (6) configured to route calls that cannot be immediately answered by an agent to at least one queue. The call routing hardware is configur...  
WO/2016/040349A1
A network provisioning system includes a computer-based set of instructions that receive, from a third party network provisioning system managed by a third party service provider, provisioning information associated with a wiretap to be ...  
WO/2016/038248A1
The method of the invention is performed in a telecommunication network and is intended for controlling emergency situations by means of a service product in a server of the telecommunications network. The service product holds emergency...  
WO/2016/039497A1
A communication service providing method comprises the steps of: establishing a communication connection between a first user terminal and a second user terminal by using one of an internet communication (voice over internet protocol; Vo...  
WO/2016/038563A1
An efficient and cost-effective system (100) and method for controlling one or more electronic, electrical and electromechanical physical devices (106) is disclosed. The system (100) includes an automation module (102) capable of working...  
WO/2016/039867A1
Approaches are disclosed for generating auditory scenes. A computing device includes a wireless network interface and a processor. The processor is configured to receive, via a microphone, a first auditory signal that includes a first pl...  
WO/2016/038857A1
The present invention more precisely estimates a capability of processing instances in a node providing a network function and more precisely estimates a number of scales that can deal with an input traffic. A number-of-scales estimation...  
WO/2016/040522A1
A call recording test suite comprising a call recording test manager stored and operating on a network-connected computing device and a test database, wherein the call recording test manager connects over a network to a call recording sy...  
WO/2016/036895A1
Techniques for intelligence for encoded communication data are described. According to various implementations, a compatibility service is leveraged to provide intelligence regarding wireless technologies. Such intelligence may include i...  
WO/2016/036865A1
A method of fraud detection is disclosed. The method includes determining that a first agent at a first workstation of a contact center is not on a call at a first time. The contact center includes a plurality of workstations attended to...  
WO/2016/035986A2
The present invention relates to an outbound system operated in a selective call mode and a control method therefor and, more specifically, to: an outbound system operated in a selective call mode in which a telephone conversation with a...  
WO/2016/035551A1
In a session sed for transmitting contents data at a terminal 10, a session control unit 58 of a management system 50 controls so that contents data from each of at least one terminal (10aa, 10ab) are transmitted to a terminal 10db and c...  
WO/2016/033960A1
Provided are a method, client, and terminal for obtaining service information, comprising: a service-initiating client initiates a service request to a server; the server sends a service application to the service-initiating client; the ...  
WO/2016/032969A1
A signal mixing architecture dealing with signal spatialization and distributing signals to more than two destinations that provides a single axis of pan control where a user can move a signal across N-number of channels. Inverse panning...  
WO/2016/031549A1
A session control unit of a management system (50) controls the establishment of a communication session sed1 for transmitting image data and sound data between communication terminals (10a, 10c) while controlling the establishment of a ...  
WO/2016/033371A1
A system and method for managing interactions of a customer contact center. A contact center processor receives a request to reserve a contact center resource for handling an interaction. The processor also receives data about the intera...  
WO/2016/031886A1
A communication system in which a plurality of communication networks are connected to each other, and in which there exists a mixture of communication network interconnections, including a communication network interconnection by means ...  
WO/2016/031200A1
Disclosed is a transmission terminal that is for executing communication with another transmission terminal at a destination side by communicating with a relay device for relaying image data, and communicating with a transmission managem...  
WO/2016/029742A1
Disclosed is a method for audio recording, comprising: when the IP PBX receives an audio recording instruction transmitted by any one terminal among multiple terminals in a same call, the IP PBX transmits a first audio recording directiv...  
WO/2016/030835A1
A system and method of correlating a phone call with presented contact information are provided. Contact information may be inserted into content sent to a user and the contact information may be presented to the user. The contact inform...  
WO/2016/031873A1
A communication system in which a plurality of communication networks are connected to each other, and in which there exists a mixture of communication network interconnections, including a communication network interconnection by means ...  
WO/2016/031548A1
[Problem] When a communication terminal that is a communication partner is operated in response to an operation request from a communication terminal, noise caused by the input of the operation request and an image of a user that inputs ...  
WO/2016/033500A1
A call center having a telephony server configured for a caller to hold two-way telephone conferences with a plurality of contacts in sequence, in which the telephony server initiates a call to the contact, and upon establishing a connec...  
WO/2016/027955A1
According to a feature of the present invention, an ARS server is provided, the ARS server comprising: a telephone conversation connection unit (110) for performing a telephone conversation connection with the server according to a telep...  
WO/2016/028441A1
Methods, systems, and devices enable recovery of words spoken while a communication device is on mute during a voice call. A processor of the communication device or a network server may buffer audio segment in memory when the mute funct...  
WO/2016/026310A1
Disclosed is a communication prompting method, which comprises: a first terminal constructs a communication request carrying communication prompting level indication information; the first terminal sends the communication request to a se...  
WO/2016/026892A1
Regenerator devices (30) for use with Digital Subscriber Line (DSL) connections are disclosed which forward user data received in a modulated signal from one link (L1) of a DSL connection on to another link (L2) of the DSL connection. Su...  
WO/2016/026279A1
Disclosed is a method for improving client terminal device performance. Voice service parameters of a client terminal device (CPE) are arranged; when a CPE service is present, the CPE service is processed according to the arranged voice ...  
WO/2016/028113A1
A method and an electronic device for controlling call-forwarding of the electronic device corresponding to first call address information is provided. The method includes transmitting, from a first electronic device to at least one of a...  
WO/2016/024400A1
[Problem] To provide a wireless terminal, a system, and a method able to efficiently search for neighboring terminals in a group. [Solution] In this communication system for a wireless communication network containing a plurality of term...  
WO/2016/024165A1
This invention is a system and method for making remote calls linked to a call center, which is also capable monitoring the quality of the calls made by the sales agents at a call center. The sales agents can make the calls, without the ...  
WO/2015/200402A3
Mobile devices provide a variety of techniques for presenting messages from sources to a user. However, when the message pertains to the presence of the user at a location, the available communications techniques may exhibit deficiencies...  
WO/2015/187508A4
Systems and methods for sharing of mobile applications between callers are provided. A telephone call connection may be provided between a first mobile device and a second mobile device. A selection may be received from a user of the fir...  
WO/2016/021160A1
Provided are a risk detection device, a risk detection method, and a risk detection program that allow children and the like to use the Internet while minimizing their exposure to the risks associated with use of the Internet. This risk ...  
WO/2016/020224A1
A method for routing communication calls via VoIP and via PSTN to communication devices and computer program products thereof A user (B) having a communication device (H) running an application (D) receives a communication call and upon ...  
WO/2016/020920A1
A computerized Vo IP system which provides a computerized service for facilitating face-to-face and/or telephone meetings, in real time, between persons lacking a common language or having language barriers such as accents and dialects e...  

Matches 1,251 - 1,300 out of 96,457