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WO/2018/071341A2 |
A large scale, non-blocking fiber optic cross-connect system (110) consists of multiple stages, including a central multifiber per connection system. The number of ports of this cross-connect system scales to over 10,000, in an increment...
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WO/2018/071798A1 |
According to various embodiments, a method for locating the user of a mobile device without accessing global position system (GPS) data is disclosed. The method includes determining the last location that the user was connected to a wire...
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WO/2018/068978A1 |
Verification of the validity of a telephone line of a user likely to use a service or a software application, comprising: • - the allocation to said validation procedure, by a validation system (V), of a temporary validation telephone ...
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WO/2018/071419A1 |
A method for virtual fencing including: obtaining first user status information pertaining to user location, user behavior, or both; generating a first notification upon detecting that the first user status information meets a triggering...
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WO/2018/071894A1 |
Embodiments provide systems and methods for conducting a media-based interaction between a host user and a plurality of audience users. According to one embodiment, conducting a media-based interaction between a host user and a plurality...
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WO/2018/071899A1 |
The present invention relates to a method of routing transactional request data, with or without using Graphical User Interface, continuously, without prompt-response for each transactional parameter, using software (APP) installed on a ...
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WO/2018/068096A1 |
A method of providing access to a subscription service in a telephone call, comprising routing a call through a telephone network device, the call being between a call originating device and a call receiving device; accessing customer in...
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WO/2018/067591A1 |
The present disclosure provides details on an intermediary service bureau (ISB) system which includes an ISB center that acts as an intermediary communication center between communication devices used by correctional facilities and contr...
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WO/2018/064877A1 |
A battery cover used for a conference call, a conference call system and a method therefor, the conference call system comprising a mobile terminal (10) and a battery cover (20); the battery cover is mounted on the back of the mobile ter...
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WO/2018/065044A1 |
A method performed by a mobile device; the method comprising: ⋅ dialling a mobile number or telephone number belonging to a dialled party or to whom to dial; ⋅ querying a database or a server comprising a list of telephone numbers or...
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WO/2018/067592A1 |
The present disclosure provides details of a system and method for detecting and monitoring a contraband device including communication devices by utilizing a combination of mobile devices, fixed monitoring devices, and a contraband moni...
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WO/2018/061921A1 |
In a communication system (1), a communication service to be used by UE (30) that has made an access request is specified, and an ePDG (40) or a PGW (60) is selected dynamically on the basis of the specified communication service. Accord...
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WO/2018/064638A1 |
Two electronic devices are configured with software that can enable or disable features such as voice calling, text messaging, or mobile data. By powering on a configured device or interacting with a user interface of the software, a use...
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WO/2018/064184A1 |
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options...
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WO/2018/060187A1 |
A method and apparatus are described including retrieving, from a first device, information about a telecommunication interaction associated with the first device and, from a second device, information about a telecommunication interacti...
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WO/2018/064140A1 |
In a system for dynamically generating an execution flow for a customer contact center, the system includes: a switch; a processor coupled to the switch; and a memory coupled to the processor, wherein the memory stores instructions that,...
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WO/2018/058211A1 |
The present invention relates to a system and a mobile method for personalizing calls and delivering directed advertising before and after telephone calls, enabling the display of static images, video and audio when the user receives a t...
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WO/2018/059044A1 |
A recording method for a telephone conference, comprising: when detecting a recording instruction, a first terminal using a received conference participant, which is selected based on a displayed conference participant list, as a recordi...
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WO/2018/064294A1 |
A Uniform Resource Locator (URL) is received at a server and from a mobile web browser executing on a mobile computing device. At least one contextual action is identified based on at least content of a web page associated with the URL. ...
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WO/2018/057661A1 |
A contact center system for switching a communication event from one communication medium to another in a contact center, the system includes: a processor; and memory, wherein the memory has stored therein instructions that, when execute...
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WO/2018/056449A1 |
In the present invention, an interactive voice response (IVR) system comprises an IVR connected via a first communication route to a response system that can converse with a caller, and an IVR control unit for controlling the IVR and est...
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WO/2018/056450A1 |
This interactive voice response (IVR) system includes: IVR that enables a call between an operator at a contact center and a subject calling the operator, and connects to the contact center via a first communication route; and an IVR con...
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WO/2018/056846A1 |
A method and system for optimizing voice recognition and information searching. The method includes determining context data associated with a particular talkgroup (140) that includes a plurality of communications devices (120) and creat...
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WO/2018/051243A1 |
A system comprising: (a) a server receiving a calling party's phone number and a called party's phone number when a telephone call is placed; (b) a database of content items uploaded to the server, each of said content items associated w...
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WO/2018/051272A1 |
A system for facilitating communication and information exchange as a transaction, includes, a central computing device capable of communicating with a user and a receiver over a communication network, a user device associated with the u...
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WO/2018/052932A1 |
Methods and systems for routing calls include determining location information (206) identifying a location of a caller. A destination for a call from the caller is determined (216) based on the location information and a geographic serv...
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WO/2018/053541A1 |
System and method for a secure interactive voice response (IVR) includes: receiving a communication from a first party regarding a transaction, over a communication network; connecting the second party with the communication to service t...
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WO/2018/052276A1 |
The invention relates to methods for delivering advertising information in mobile operator networks. The technical result of the claimed invention is that of allowing real time targeting of advertising messages, and simplifying the proce...
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WO/2018/052856A1 |
Embodiments of the present application provide a method and system for private communication. During operation, the system may determine a privacy level from a plurality of privacy levels associated with a private chat function of a comm...
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WO/2018/047475A1 |
A terminal device is provided with a processing unit, a tactile information output unit, and a detection unit. The processing unit generates cutout waveform data by cutting out oscillation waveform data at a timing based on one or a plur...
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WO/2018/046944A1 |
A method of filtering telephone calls to a client system is disclosed; the method comprising the steps of: receiving a telephone call intended for a client system; determining data relating to said telephone call; determining the probabi...
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WO/2018/045713A1 |
Provided in the present disclosure are a method, device, and system for connecting a multimedia conference. The method comprises: disconnecting a first multimedia channel of a first multimedia conference and a second multimedia channel o...
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WO/2018/045915A1 |
Provided by the present application are a method and apparatus for adjusting a service voice playback sequence, the specific solution being: acquiring a user-related historical call record according to identity information of a user; det...
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WO/2018/047461A1 |
This information processing terminal in a messaging service has a screen displaying content, which is transmitted/received in a group including a user of the information processing terminal and a user of another information processing te...
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WO/2018/046945A1 |
A method for authenticating a first party to a second party is disclosed, the method comprising: initiating an audio communication between said first and second parties; and playing an audio message comprising a recording of a voice know...
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WO/2018/046943A1 |
A method for managing communications involving a protected party and a communication party is disclosed, the method comprising: receiving notice of a communication between the protected party and a communication party; saving data relati...
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WO/2018/042239A1 |
Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system including de...
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WO/2018/040431A1 |
Disclosed are a method and an apparatus for processing signal data, and an intelligent conference device. The method comprises: obtaining data length information of signal data of a reference cache region and an input cache region within...
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WO/2018/044734A1 |
A system includes a router to route an interaction by a customer to a contact center. A journey patience value is determined for the customer, where the journey patience value is based on a current journey stage of the customer. An actio...
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WO/2018/039703A1 |
The present invention is concerned with a distribution point unit (100) comprising a housing means containing: an input for receiving power (260); one or more ports (180A-180D) each suitable for receiving a twisted pair copper wire; a DS...
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WO/2018/042176A1 |
Systems and methods for superimposing the human elements of video generated by computing devices (20), wherein a first user device and second user device capture and transmit video to a central server (30) which analyzes the video to ide...
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WO/2018/044828A1 |
Embodiments of the present invention may provide an improved distributed computing system. Entities in the distributed computing system may be divided into four categories: writers, readers, gateways, and applications. End users may inte...
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WO/2018/044559A1 |
Systems and methods for classifying and routing an inbound call using ENUM queries are described. When a calling party initiates an inbound call, an Interconnect Session Border Controller (I-SBC) may generates a query for a calling party...
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WO/2018/042434A1 |
The present invention relates to a method for providing phone call related services by diverting an incoming phone call, comprising: a) providing a communications server adapted for providing one or more services related to a forwarded p...
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WO/2018/043354A1 |
A notification reception system is provided with: a multi-functional telephone terminal; a command board terminal having a call unit, a display output unit, and a connection destination transmission unit which transmits information regar...
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WO/2018/044733A1 |
A method for managing outbound communications for a contact center includes: detecting, by a processor associated with the contact center, a trigger for transmitting outbound messages to a customer of the contact center, determining, by ...
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WO/2018/045154A1 |
Systems, methods, and devices for escalating voice-based interactions via speech- controlled devices are described. Speech-controlled devices capture audio, including wakeword portions and payload portions, for sending to a server to rel...
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WO/2018/043111A1 |
The present feature relates to an information processing device, an information processing method, and an information processing system with which it is possible to distribute a load appropriately when a plurality of proxies are installe...
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WO/2018/043321A1 |
A data management apparatus for managing a plurality of data items output from a plurality of communication devices that output data, the data management apparatus comprising: a storage unit in which device identifying information of eac...
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WO/2018/037550A1 |
[Problem] Focusing on the diversity of how people communicate with each other, the objective of the invention is to provide a signal-responsive device that achieves a digital-based method of communicating that has been nonexistent until ...
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