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Patent Searching and Data


Matches 151 - 200 out of 96,240

Document Document Title
WO/2019/140242A1
Techniques for automatically identifying a user support issue from electronic communications and associating the issue with an appropriate category of user support issue are described. After an issue is identified and assigned to a categ...  
WO/2019/135932A1
Systems and processes for providing multi-directional dialog are provided. An example method includes, at an electronic device with one or more processors, receiving a first natural-language input; determining a first intent based on the...  
WO/2019/133919A1
Systems and methods for more effective AI operations, improvements to the experience of a conversation target, and increased productivity through AI assistance are provided. In some embodiments, the systems use machine learning models to...  
WO/2019/127891A1
Provided are an incoming call allocation method, an electronic device, and a computer readable storage medium. The method comprises the following steps: step 01, collecting incoming call data of a calling user; step 02, determining wheth...  
WO/2019/129088A1
Disclosed are a method for realizing interactive voice and video response, a terminal and a serving end system. The method for realizing interactive voice and video response applied to an IVVR serving end system comprises: an IVR service...  
WO/2019/129669A1
The present invention relates to a method for reducing noise in a workspace comprising a plurality of terminals (4) connected to a server (6) via a communication network (8), the method comprising the steps of detecting a noise level pre...  
WO/2019/129375A1
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...  
WO/2019/133152A1
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing com...  
WO/2019/132433A1
The present invention provides a terminal, a service method, and a service system, which can: solve a problem of integrated identification that ENUM or an improved invention of ENUM has failed to solve; integrally identify all URIs, usin...  
WO/2019/129666A1
The present invention relates to a contact center network (1) comprising a contact center unit (2) which is connected via a communication network (3) to a plurality of agents (4) and to a plurality of IoT devices (5), wherein each one of...  
WO/2019/129882A1
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...  
WO/2019/127875A1
Provided by the present application is an exclusive agent pool allocation method, comprising the following steps: S1, collecting service data of agents; S2, grouping the agents based on the service data of the agents to form multiple exc...  
WO/2019/125192A1
A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or mo...  
WO/2019/126305A1
The disclosure relates to systems, methods and computer readable for generating double encryption of data through discrete modules that are air gapped at every stage. Furthermore, the transceivers disclosed can operate in "off-line" mode...  
WO/2019/120694A1
The disclosure relates to a method for processing an emergency message (204) in a communication network, in particular a local public land mobile network (PLMN) (200),the method comprising:transmitting, by a user equipment (UE), an emerg...  
WO/2019/125132A1
An AI based call processing system (102) for providing relevant information to a communication device of a caller during ring back tone is provided herein. The system (102) includes a data management module (202) configured to collect da...  
WO/2019/120843A1
The proposal relates to a data processing installation comprising a first interface. The first interface is configured to interchange data with a vehicle via a data connection, wherein the data connection is maintained by the vehicle by ...  
WO/2019/122530A1
The invention is concerned with a telephony service for a caller and a called party in a telecommunications network for controlling and assisting calls through the telephony service between a user device party and one or more devices of ...  
WO/2019/123456A1
The subject matter discloses a method and computerized product for processing information received at a computerized device and formatting the received information to a time-based and searchable feed. The information comprises communicat...  
WO/2019/116741A1
This communication normality confirmation device, for confirming normality of communication performed via a first network, a second network, and a third network, is provided with: a list generation means for generating a list that includ...  
WO/2019/118795A1
A system for electronic lead generation including a semantic graph database including a knowledge graph and a dynamic profiling module comprising automated computing machinery configured to identify a near-term surge in product interest ...  
WO/2019/113452A1
The present application discloses a method, device, and system for group communication. The method includes obtaining, by one or more processors, input content from a communication session interface, the input content comprising one or m...  
WO/2019/111708A1
A network system that includes a control device, mobile terminals, and a server device. The control device is assigned an identification symbol carrying information for identifying the control device. The mobile terminals contain: an ide...  
WO/2019/106420A1
Techniques for data matching in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for data matching in a contact center system comprising determining, by at least one computer...  
WO/2019/104180A1
A method and apparatus for managing agent interactions with customers of an enterprise are disclosed. The method includes generating a value representative of an emotional state of a customer engaged in an ongoing interaction with a virt...  
WO/2019/103745A1
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devi...  
WO/2019/104085A1
A user interface for a video conference session includes selection options for selecting one or more sharing modes, at least some of the selection options presented in a hierarchical fashion on the user interface. The sharing modes may i...  
WO/2019/102063A1
A method, apparatus and computer program product enhance audio quality during a voice communication session, such as by enhancing audio quality for a remote participant in a meeting. In a method and for each of two or more microphones of...  
WO/2019/103200A1
Disclosed are a method and a device for providing an integrated voice secretary service. According to an embodiment of the present invention, provided is a method for providing an integrated voice secretary service comprising the steps o...  
WO/2019/102344A1
An emergency management method comprising a device (1) for emergency calls and a central management information centre (30); said method comprises the steps of: recognizing a danger situation on the basis of processing of the signals pro...  
WO/2019/101082A1
Disclosed are a value-added service implementation method and device, and an industry application authentication center. The method comprises: receiving a service subscription request for subscribing to a product of an industry member, t...  
WO/2019/102066A1
The invention provides a method, system, and a software program product for assisting a user and/or managing tasks of the user, by a mobile secretary cloud application configured to operate in a mobile client device and cloud server netw...  
WO/2019/099397A1
Embodiments are described for customizing a video conferencing user experience using a virtual assistant, and/or assisting a user in diagnosing issues concerning a video conferencing user experience. The virtual assistant may address iss...  
WO/2019/099533A1
A user equipment (UE) that communicates with a base station apparatus on one or more downlink bandwidth parts (DL BWPs) in a serving cell is described. Receiving circuitry is configured to receive a radio resource control (RRC) message c...  
WO/2019/095586A1
Disclosed in the present application is a meeting minutes generation method. The method comprises: obtaining audio record information of a meeting, and extracting speech content of each speaker from the audio record information according...  
WO/2019/099393A1
A user equipment (UE) is described. The UE includes a higher layer processor configured to acquire a first radio resource control (RRC) configuration including first information for indicating a control resource set (CORESET), to acquire...  
WO/2019/098106A1
This wireless communication device is provided with a control unit and an information card on which a profile is recorded, wherein the control unit is provided with a switching control unit which controls the switching of the profile, an...  
WO/2019/099938A1
Apparatus and methods consistent with the present disclosure route electronic communications to an appropriate resource that can efficiently and effectively provide responses to inquires included in or that are associated with a particul...  
WO/2019/091025A1
Provided by the present application are a user report processing method, device, electronic device and medium, which are applicable to the technical field of data processing, the method comprising: transmitting user information inquiry v...  
WO/2019/067718A3
The disclosed teleconferencing methods involve detecting a howl state during a teleconference which involves two or more teleconference client locations and a teleconference server. The teleconference server is configured for providing f...  
WO/2019/088137A1
A communication method according to an embodiment comprises: a step of a mobile communication device acquiring, from an external source, prescribed information for acquiring benefit information; a step of the mobile communication device ...  
WO/2019/085358A1
The present application is applied to the technical field of data processing, and provides a phone call-based car hailing method and apparatus, an electronic device, and a medium. The method comprises: acquiring a user identifier of a ca...  
WO/2019/088411A1
A calling number changing system comprises: a mobile terminal for performing a mode conversion between a first mode using a basic number as a calling number and a second mode changing the calling number and using the same; an authenticat...  
WO/2019/085399A1
Disclosed in embodiments of the present application are a call control method, terminal and device, and a computer-readable storage medium. The method comprises: obtaining behavior data of an agent terminal; obtaining communication histo...  
WO/2019/085405A1
Disclosed is a customer service staff session allocation method, wherein same belongs to the field of communications. A customer service staff session allocation method, comprising: S1. acquiring information of online customer service st...  
WO/2019/085095A1
An intelligent voice prompting method and an electronic device, which are applicable to the technical field of data processing. The method comprises: obtaining telephone numbers of target objects, and identifying the types of insurances ...  
WO/2019/089551A1
Techniques are described related to enabling automated assistants to enter into a "conference mode" in which they can "participate" in meetings between multiple human participants and perform various functions described herein. In variou...  
WO/2019/085404A1
Disclosed is a customer service staff management method, wherein same belongs to the field of communications. A customer service staff management method, comprising: S1. receiving a busy-indication request sent by a customer service end;...  
WO/2019/089941A1
A method and apparatus for facilitating agent interactions with customers of an enterprise are disclosed. One or more intents corresponding to an input provided by a customer during a conversation with a Virtual Agent (VA) are predicted....  
WO/2019/080416A1
Provided in the present application are a customer incoming call allocation method and system, a computer device and a storage medium. An agent having a high matching degree to a customer is selected by means of identifying a calling num...  

Matches 151 - 200 out of 96,240