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WO/2022/212237A1 |
Systems and methods are provided for training natural language processing (NLP) models in a contact center. The systems and methods provided may render the process of training an NLP model faster, easier to perform, and more accessible t...
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WO/2022/205489A1 |
Methods, systems, and devices for wireless communications are described. A user equipment (UE) may transmit a request to a network entity to establish a voice communication session with another UE that may be subscribed to a video servic...
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WO/2022/209143A1 |
An information processing device according to one embodiment has: a specification unit that, in response to inquiry content from a first speaker to a second speaker within a conversation among a plurality of people, specifies at least on...
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WO/2022/206719A1 |
Disclosed in the present invention is an outbound call failure result detection method based on FreeSWITCH and ASR. The method comprises: step 1, recording a call process of a call service by means of FreeSWITCH, and generating recording...
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WO/2022/212277A1 |
In an example embodiment, a. solution that allows a PBX to utilize bridged mobile or desktop applications for collaboration and softphone use is provided. The solution works in conjunction with existing hardwired PBX devices without requ...
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WO/2022/207488A1 |
A method, computer system and computer program for routing calls from a network identity in a communications network are provided. The method uses a dimensionality reduction technique to determine one or more common characteristics of a ...
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WO/2022/208537A1 |
Various aspects of a system and method for providing a smart calling platform (104) for managing sales leads, are disclosed herein. The method includes uploading, on a smart calling platform (104), a list having details of the executives...
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WO/2022/209144A1 |
An information processing device according to one embodiment comprises: a specification unit for specifying, in accordance with the content of conversation of a plurality of persons, the whole or part of conversation data that represents...
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WO/2022/209596A1 |
A telephone exchange device (10) is provided with an acquiring unit (11), an extracting unit (12), an identifying unit (13), and a call control unit (14). The acquiring unit (11), when detecting an incoming call including a user ID, acqu...
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WO/2022/203891A1 |
Methods and system for integrating video content in a video conference session are provided herein. In some embodiments, the system comprises a plurality of user devices corresponding to a presenter attendee and a plurality of non-presen...
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WO/2022/201431A1 |
In order to make it possible to conduct remote conversation regardless of the IT skills of each of the people participating in the remote conversation, this information processing device (1) is provided with: a determination means (21) t...
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WO/2022/201542A1 |
An information processing device (1) comprises: an acquisition unit (11) for acquiring information that pertains to the position of each of a plurality of communication terminals connected to a network; a first identification unit (12) f...
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WO/2022/203836A1 |
In order to address the above-mentioned need, a method for routing civilian calls to an associated public-safety officer is provided herein. During operation, a call processor receives a civilian call having a source identifier number id...
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WO/2022/196769A1 |
The present invention appropriately ascertains the state at a call destination before calling. This information processing method involves execution, by a communication device, of: the acquisition of image data and/or audio data; the det...
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WO/2022/197856A1 |
In one aspect, the systems and methods described herein may include a first device comprising a first ultra-wideband (UWB) antenna. The first device may establish a connection with a second device having a second UWB antenna. The first d...
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WO/2022/194210A1 |
The present application relates to the technical field of communications, and discloses a session parameter updating method and apparatus, a communication device, and an electronic device. The method comprises: when a session parameter i...
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WO/2022/196429A1 |
The present technology relates to an information processing device, an information processing method, and a program which make passengers who ride in different vehicles be able to easily communicate with each other. The present invention...
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WO/2022/197026A1 |
A server of the present invention comprises: a communication unit; and a control unit electrically connected to the communication unit, wherein the control unit may: receive a first message through the communication unit from a first con...
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WO/2022/196084A1 |
[Problem] To provide a lookback function of communication logs and support the mutual recognition in sharing information and/or in understanding each other. [Solution] According to an embodiment of this communication system, multiple use...
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WO/2022/197447A1 |
A device, system and method for transmitting notifications based on indications of effectiveness for previous notifications is provided. A public-safety answering point (PSAP) device transmits, to first communication devices, a first not...
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WO/2022/197023A1 |
A service providing system of the present invention comprises: an auto response system server for transmitting a control signal, related to the provision of a service to a terminal, on the basis of the reception of a call connection sign...
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WO/2022/189332A1 |
A method of determining the location of a disconnection on a digital subscriber line, in particular a VDSL line, where the line has a number of nodes or connection points along it. A statistical model is generated from a population of li...
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WO/2022/192924A1 |
A computer-implemented method of defending against vishing on mobile phones. The method comprises the steps of directing the mobile phone to treat each incoming call as a trigger to first determine the calling credentials (basically the ...
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WO/2022/192802A1 |
A crime reporting system that lets victims or witnesses submit encrypted reports anonymously, and that searches for repeat offenders without decrypting submitted data. Perpetrator information is transformed into cryptographic hashes that...
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WO/2022/185045A1 |
Methods comprising steps for processing data for a customer-agent interaction are disclosed, as well as systems configured to perform such steps. These steps may comprise retrieving a web form comprising one or more elements, from a web ...
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WO/2022/186471A1 |
An electronic device according to various embodiments comprises a communication module and a processor operatively connected to the communication module, wherein the processor can be configured to: receive and store a first speech voice ...
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WO/2022/181757A1 |
[Problem] The purpose of this invention is to provide a system and a method that enable settings required in communication devices such as smart phones. [Solution] Provided is a communication device setting system 14 for making setting o...
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WO/2022/182673A1 |
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing a spam telephone call reducer are disclosed. In one aspect, a method includes the actions of receiving first telephone ca...
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WO/2022/176041A1 |
A SIP server (21) of an incoming-side carrier (21D) has: a SIP receiving unit (52) that receives outgoing calling signals from a calling-side terminal (11), the calling signals being transmitted to an incoming-side terminal (31); a SIP p...
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WO/2022/175839A1 |
A method and system for supplementing a voice call agent interaction with another interaction channel is disclosed. A request is received for a voice call interaction with an agent of an enterprise. The request for the voice call interac...
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WO/2022/178483A1 |
Systems and methods for selectively routing emergency calls between public safety answering points and in-field first responders. One example method (400) includes determining one or both of an identity and a location (122) of an emergen...
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WO/2022/178021A1 |
Systems and methods for transitioning a call between two devices are disclosed herein. An origin device for the call is determined based on a first position of an ultra-wideband (UWB) device. A destination device for the call is then det...
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WO/2022/175953A1 |
A communication system includes a processor and a unit running on the processor, the unit to create and handle a dynamic display of at least one ticket representing an incoming event for a supported system supported by the communication ...
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WO/2022/176074A1 |
This fraud suffering prevention system (1000) comprises a call processing server (20) and an ENUM/DNS server (10). The call processing server (20) comprises: a warning level determination requesting unit that transmits call source number...
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WO/2022/173354A1 |
The invention relates to a method for validating the identity of parties to a call, where at least one first party, using a first communications equipment, and at least one second party, using a second communications equipment, initiate ...
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WO/2022/173734A1 |
The present disclosure relates to an electronic device, a method, a medium, and a program for simultaneous interpretation. An electronic device includes: a memory storing instruction; and a processor configured to execute the instruction...
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WO/2022/173664A1 |
A device, system and method for transitioning a public-safety answering point (PSAP) to an automated review mode is provided. A device is configured to: operate in a manual mode, in which calls are routed to users for manual incident dat...
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WO/2022/170250A1 |
Aspects of the present disclosure relate to a communication router and hub. In examples, a communication platform enables communication between a customer and a service. Customer information associated with a customer is stored as part o...
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WO/2022/169534A1 |
A device for communication includes one or more processors configured to receive, during an online meeting, a speech audio stream representing speech of a first user. The one or more processors are also configured to receive a text strea...
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WO/2022/170285A1 |
Systems and methods are provided which enable the identification and resolution of connectivity issues between a user equipment (UE) and an Internet Protocol (IP) Multimedia System (IMS) that results in missed incoming voice calls. The i...
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WO/2022/167832A1 |
The invention relates to a system comprising at least a first SIM card and a second SIM card, each SIM card being arranged to receive/make a predefined number of calls during a conference call; a processor and a memory device coupled to ...
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WO/2022/165157A1 |
A telephony device includes a memory that stores firmware to operate the telephony device. The telephony device includes a network interface that transmits a first command to establish a connection with a telephony server. The telephony ...
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WO/2022/160977A1 |
The present application relates to the technical field of communications, and provides a conference access method and an electronic device, for enabling the electronic device to conveniently and quickly access a current conference. The s...
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WO/2022/164523A1 |
Aspects of the subject technology provide for secure, privacy-preserving access to electronic conferencing. In one or more implementations, an electronic device may receive a request to join a call with a second device, the request inclu...
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WO/2022/164797A1 |
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing a caller identifier are disclosed. In one aspect, a method includes the actions of receiving, by a server, a request to i...
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WO/2022/164426A1 |
A device includes a speaker, a machine readable storage medium storing instructions, and a processor to execute the instructions. The processor is to execute the instructions to receive a plurality of audio signals from a plurality of re...
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WO/2022/165049A1 |
A computing support system is configured to programmatically manage support access to a computing system via a support technician console across multiple levels of support access. The system receives a request to authenticate a user requ...
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WO/2022/157857A1 |
The present invention comprises: a database (14); a communication control unit (11) which establishes a call between a sender terminal and a receiver terminal (5) when the sender terminal (4) makes a call; a billing unit (3) which reques...
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WO/2022/157794A1 |
A User configures the option in his/her UE to deliver the SMS via Operator's application client installed on UE. This configuration will be saved in the UDM as an option opted by UE. SMS-GMSC receives the "SMS delivery flag (indicating a...
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WO/2022/156655A1 |
A voice call control method and apparatus (1400), and a computer-readable medium and an electronic device. The voice call control method comprises: acquiring a mixed call voice in real time during a cloud conference call process, wherein...
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