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WO/2022/149385A1 |
[Problem] To perform full-duplex communication (full-duplex transmission) for a group call smoothly. [Solution] A communication system of an embodiment broadcasts voice data of each utterance of a user to a mobile communication terminal ...
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WO/2022/150055A1 |
Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indi...
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WO/2022/150687A1 |
The device for voice transmission establishes a call connection for voice data transmission with another device, wherein the said device parses and identifies the number of the said another device to determine whether the voice data tran...
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WO/2022/142031A1 |
Embodiments of the present application relate to the field of artificial intelligence, are applied to the field of intelligent customer service, and relate to an invalid call determination method and apparatus, a computer device, and a s...
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WO/2022/144844A1 |
Artificial-intelligence-based technical support operations and remote artificial intelligence-assisted electronic warranty verification operations are disclosed. The technical support operations may include receiving audio signals and im...
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WO/2022/141810A1 |
A voice prompt system and method for material performance. The system comprises: a database, which stores material performance information; an element comparison module, which is used for retrieving the material performance information f...
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WO/2022/141142A1 |
Disclosed is a method for determining target audio and a target video. The method is realized on a computing device, and the computing device is provided with at least one processor and at least one storage device. The method comprises t...
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WO/2022/146526A1 |
A method for automated generation of contact center system embeddings according to one embodiment includes determining, by a computing system, contact center system agents, contact center system agent skills, and/or contact center system...
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WO/2022/137246A1 |
A method performed by a function node for handling a voice call from a first User Equipment, UE, to be received by a second UE in a communications network. The function node is associated with the second UE. The function node receives (3...
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WO/2022/135772A1 |
The invention relates to a communications system (10) and to a method for producing a communication link by means of a computer-implemented communications system (10) for a plurality of participants (T1, T2); wherein the method comprises...
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WO/2022/137408A1 |
This Internet Protocol (IP) telephone system comprises a traffic control device connected to a line. The traffic control device acquires the talk time of each call on one line shared by a plurality of IP phones. When the total call traff...
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WO/2022/136853A1 |
A computer-implemented method for providing a bridged conference between conference equipment at a first conference venue (VENUE A) and conference equipment at a second conference venue (VENUE B). An apparatus 150 at the first conference...
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WO/2022/140557A1 |
Disclosed is a method for managing acoustic feedback in real-time audio communications in a communications system, the method comprising determining, by means of a detection module, whether a first communication device is in loudspeaker ...
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WO/2022/136854A1 |
A computer-implemented method for providing a conference between conference equipment 105(1), 105(2). The method comprises, at an apparatus 150, communicating with a first conference control unit (CCU) 140(1) and with a second CCU 140(2)...
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WO/2022/136856A1 |
Apparatus for use at a conference venue comprises a conference control unit (CCU) interface configured to communicate with a conference control unit 140 at the conference venue. The CCU is connectable to a plurality of DUs each having a ...
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WO/2022/139972A1 |
A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the disp...
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WO/2022/139774A1 |
The present invention relates to a system (1) which enables to realize identity authentication over the blockchain database (2) of a customer before a call to be made with customer services.
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WO/2022/136855A1 |
A computer-implemented method for supporting a bridged conference between conference equipment at a first conference venue (VENUE A) and at least one remote attendee device RA(A1- AN) which is external to the first conference venue. An a...
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WO/2022/131178A1 |
Provided is a web conferencing system which enables communication of information via a network and comprises a plurality of participant terminals each used by a participant to a web conference. The web conferencing system comprises: a di...
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WO/2022/127670A1 |
Disclosed is a call method, which relates to the field of communications, and is applied to a system at least comprising a first electronic device and a second electronic device. The method comprises: in response to a first call request,...
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WO/2022/132296A1 |
A multi-user shopping experience that allows users to converse and exchange ideas in a group setting while shopping. Through a browser or an application (e.g., on a mobile device), users are able converse with other shoppers, exchange id...
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WO/2022/126174A1 |
A communication system which allows for the sending and receiving of private communications has a server is configured for controlling communications (such as messaging and/or audio and/or video communications between the electronic devi...
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WO/2022/124399A1 |
The present invention addresses the problem of enabling determination of a person suitable as a person to participate in a meeting to be held, with higher accuracy and with further ease as compared with the conventional technologies. A...
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WO/2022/125103A1 |
Example systems and methods for monitoring voice conferencing sessions are disclosed. In an example, the system includes a memory and a processor communicatively coupled to the memory. The processor is to identify a process identifier (I...
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WO/2022/125061A1 |
This document describes systems and techniques to enable selectable controls for interactive voice response (IVR) systems. The described systems and techniques can determine whether audio data associated with a voice or video call betwee...
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WO/2022/125078A1 |
This document describes systems and techniques to identify and provide requested user information during voice and video calls. The described systems and techniques can determine whether audio data associated with a voice or video call b...
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WO/2022/125623A1 |
A system for estimating a wait time to connect a customer to an agent according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution...
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WO/2022/123942A1 |
Research concerning the usage status of telephone numbers in IMS networks, NGN networks, and IP telephone networks is achieved using the non-ringing of an incoming call by using an IMS interconnection interface or the like for an inter-b...
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WO/2022/124475A1 |
A remote consulting service system according to an embodiment comprises: a banking host for receiving consultation reservation information from a customer terminal; a consultant terminal including an AP accessing the banking host; a digi...
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WO/2022/125079A1 |
This document describes systems and techniques to save communicated information from voice and video calls. The described systems and techniques can determine whether audio data associated with a call between a user of a computing device...
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WO/2022/124040A1 |
Provided is a teleconference system which enables a teleconference to smoothly proceed. According to the present invention, an utterance determination unit (2) determines whether a speech of each of a plurality of participants in a telec...
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WO/2022/119561A1 |
Example methods, apparatuses, and/or articles of manufacture may be implemented to utilize a computing device to receive, from a communications network, a first signal to indicate that a subscriber, such as a subscriber of a mobile commu...
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WO/2022/118671A1 |
The present technology relates to an information processing apparatus, an information processing method, and a program that make it possible to easily discern a difference between the voice of a real participant and the voice of a remote...
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WO/2022/118142A1 |
A method for dynamically establishing a communication path for a requestor by assessing an authenticity of the requestor and a communication request is provided. The method may include, in response to receiving the communication request,...
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WO/2022/119580A1 |
Implementations are directed to providing a voice bot development platform that enables a third-party developer to train a voice bot based on training instance(s). The training instance(s) can each include training input and training out...
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WO/2022/113267A1 |
Provided are an online meeting management device, an online meeting management method, and a computer program which make it possible for a third party to easily determine whether an employee is in an online meeting, and which make it pos...
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WO/2022/114637A1 |
A mobile device according to an embodiment of the present invention comprises: a processor; a call module configured to operate by being controlled by the processor, and receive an incoming call; a service module configured to operate by...
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WO/2022/107241A1 |
A processing device 1 comprises: an acquisition unit 21 for acquiring voice data from a fraud suspect in a call between the fraud suspect and a user; an inference unit 22 for inferring a fraud trick used by the fraud suspect by comparing...
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WO/2022/107520A1 |
A telephone relay device (30) is connected to a teleconference server so as to allow communication therewith, said teleconference server relaying an audio call between communication terminals that are participating in a teleconference vi...
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WO/2022/106767A1 |
The invention relates to a method for managing telephone communication and a corresponding computer program, recording medium, telephone communication management device and telephone communication management platform. A request for estab...
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WO/2022/108876A1 |
A method for providing automated support services by utilizing artificial intelligence is disclosed. The method includes receiving, via a graphical user interface, a request from a user; parsing, by using syntax analysis, the request; id...
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WO/2022/107242A1 |
This processing device 1 comprises: an acquisition unit 21 which acquires voice data of a fraud suspect in a call between the fraud suspect and a user; a score calculation unit 51 which calculates a score of the emotion of the fraud susp...
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WO/2022/109149A1 |
A method for coordinating actions between an audio channel and a synchronized non-audio channel includes receiving an indication of a start of a session associated with a user and having an audio channel that is synchronized with a non-a...
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WO/2022/104422A1 |
A digital telephony session instantiation and control system comprises a plurality of mobile terminals in operable communication with a server executing a session controller across an IP network. Each mobile terminal is associated with a...
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WO/2022/098386A1 |
A multi-call management system for allowing a user to interact with multiple calls by providing the user with multiple options for managing the calls, both inbound calls and outbound calls.
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WO/2022/098069A1 |
The present invention relates to a wireless communication device for a neck microphone, comprising: a body (110), which has a communication terminal device and is placed at the rear part of the neck of a user; and a neck microphone (120)...
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WO/2022/097350A1 |
A meeting management device 1 manages a group meeting in which a plurality of users can participate using communication terminals. The meeting management device 1 has: a terminal control unit 133 that executes a first meeting in which sp...
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WO/2022/098918A1 |
A system including a mobile application on a user's mobile device for connecting to a plurality of contact centers and providing personalized context to the user. The system includes: the mobile application; a connection from the mobile ...
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WO/2022/092122A1 |
The present invention addresses the problem of improving user convenience through formation of, in a virtual space, a communication environment that is even closer to the real world than before. A moving image acquisition unit 101 acqu...
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WO/2022/087672A1 |
Disclosed is a method of determining call quality for a contact centre. A call is initialised between a customer agent and a contact centre agent, with the customer agent connecting to the call at a point of presence having a selectable ...
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