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Matches 1 - 50 out of 95,727

Document Document Title
WO/2019/153533A1
Disclosed are a dynamic routing control method and apparatus, a computer device and a storage medium. The method comprises: acquiring pre-configured inlet parameter information, and storing the inlet parameter information to a designated...  
WO/2019/156209A1
This telephone control system (1) is provided with: a person identifying unit (110) which identifies a person of interest on the basis of a caller number included in a call; a position identifying unit (120) which identifies the position...  
WO/2019/155370A1
A single platform, accessible from a mobile device of a tourist to a foreign country, to access entities providing the services needed in the foreign country. The platform includes a database storing IVR templates associated with the ent...  
WO/2019/155248A1
Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a contact center system comprising determining, by at least on...  
WO/2019/150412A1
The purpose of the present invention is to implement sending and receiving an SIP message having high compression efficiency with a simple configuration in a mobile communication system. A mobile communication system of the present inven...  
WO/2019/151667A1
An electronic device is disclosed. Additionally, various embodiments that are known from the specification are possible. The electronic device comprises: a sensor; a processor operatively coupled to the sensor; and a memory operatively c...  
WO/2019/151589A1
A server and a method for managing apps based on app usage patterns are provided. The server may include a communication device, a storage, a processor, and a memory storing instructions. The processor executes the instructions to receiv...  
WO/2019/144722A1
Embodiments of the present application provide a mute prompting method. A terminal device determines, according to an audio signal received by a microphone, a speaker is speaking; if the speaker sets the speak state to be mute, the termi...  
WO/2019/147350A1
Examples provide a system for customizing remote interactions-related assistance. The system analyzes a first set of actions taken by a first user during a first interaction with a second user using a set of recommended action criteria t...  
WO/2019/143535A1
Method of detecting PIM in downstream, where downstream signal is received from a cable plant via a subscriber network and an upstream signal is transmitted during active intervals to the plant via the subscriber network. PIM arises from...  
WO/2019/143381A1
A computing device includes a hardware interface to be coupled to a microphone and speaker assembly, and a network interface to be coupled to a network for audio conferencing with remote audio conferencing devices and for accessing a voi...  
WO/2019/140851A1
The present application relates to a telemarketing prompt method, an electronic device, and a readable storage medium. The method comprises: monitoring a phone called by a user based on a telemarketing system; recording, after the phone ...  
WO/2019/142751A1
In order to make it possible to suppress increase in the cost of message retransmission, this message delivery device delivers a message, stores a history relating to the success or failure of the delivery to each of destinations of the ...  
WO/2019/143331A1
A failed call/SMS notification system and method. The method firstly captures the failed call/SMS from a network then notifies the second user about the failed call/SMS. The system for notification about the failed call/SMS comprises a d...  
WO/2019/139119A1
A terminal device (UE) that, when a network (NW) applies a plurality of congestion managements, notifies a variety of congestion management identification information together with a back off timer (session management (SM) timer), such t...  
WO/2019/139118A1
A terminal device (UE) that, when a network (NW) applies a plurality of congestion managements, notifies a variety of congestion management identification information together with a back off timer (session management (SM) timer), such t...  
WO/2019/139106A1
In order to, when a portable telephone terminal used as an extension terminal has been taken outdoors, appropriately notify the portable phone terminal of caller information, this incoming call control device (2) for controlling an incom...  
WO/2019/140242A1
Techniques for automatically identifying a user support issue from electronic communications and associating the issue with an appropriate category of user support issue are described. After an issue is identified and assigned to a categ...  
WO/2019/135932A1
Systems and processes for providing multi-directional dialog are provided. An example method includes, at an electronic device with one or more processors, receiving a first natural-language input; determining a first intent based on the...  
WO/2019/133919A1
Systems and methods for more effective AI operations, improvements to the experience of a conversation target, and increased productivity through AI assistance are provided. In some embodiments, the systems use machine learning models to...  
WO/2019/127891A1
Provided are an incoming call allocation method, an electronic device, and a computer readable storage medium. The method comprises the following steps: step 01, collecting incoming call data of a calling user; step 02, determining wheth...  
WO/2019/129088A1
Disclosed are a method for realizing interactive voice and video response, a terminal and a serving end system. The method for realizing interactive voice and video response applied to an IVVR serving end system comprises: an IVR service...  
WO/2019/129669A1
The present invention relates to a method for reducing noise in a workspace comprising a plurality of terminals (4) connected to a server (6) via a communication network (8), the method comprising the steps of detecting a noise level pre...  
WO/2019/129375A1
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...  
WO/2019/133152A1
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing com...  
WO/2019/132433A1
The present invention provides a terminal, a service method, and a service system, which can: solve a problem of integrated identification that ENUM or an improved invention of ENUM has failed to solve; integrally identify all URIs, usin...  
WO/2019/129666A1
The present invention relates to a contact center network (1) comprising a contact center unit (2) which is connected via a communication network (3) to a plurality of agents (4) and to a plurality of IoT devices (5), wherein each one of...  
WO/2019/129882A1
This invention relates to a network architecture providing for : automatic deployment and configuration of customer terminals at customer's private branch exchange (PBX) (21, 22, 54), so as to access, through customer personalized sessio...  
WO/2019/127875A1
Provided by the present application is an exclusive agent pool allocation method, comprising the following steps: S1, collecting service data of agents; S2, grouping the agents based on the service data of the agents to form multiple exc...  
WO/2019/125192A1
A system, device and method for balancing resource usage at a plurality of computing terminals is provided. Predicted dispatcher workload is generated for one or more of channels and talkgroups, based on crime analysis data for one or mo...  
WO/2019/126305A1
The disclosure relates to systems, methods and computer readable for generating double encryption of data through discrete modules that are air gapped at every stage. Furthermore, the transceivers disclosed can operate in "off-line" mode...  
WO/2019/120694A1
The disclosure relates to a method for processing an emergency message (204) in a communication network, in particular a local public land mobile network (PLMN) (200),the method comprising:transmitting, by a user equipment (UE), an emerg...  
WO/2019/125132A1
An AI based call processing system (102) for providing relevant information to a communication device of a caller during ring back tone is provided herein. The system (102) includes a data management module (202) configured to collect da...  
WO/2019/120843A1
The proposal relates to a data processing installation comprising a first interface. The first interface is configured to interchange data with a vehicle via a data connection, wherein the data connection is maintained by the vehicle by ...  
WO/2019/122530A1
The invention is concerned with a telephony service for a caller and a called party in a telecommunications network for controlling and assisting calls through the telephony service between a user device party and one or more devices of ...  
WO/2019/123456A1
The subject matter discloses a method and computerized product for processing information received at a computerized device and formatting the received information to a time-based and searchable feed. The information comprises communicat...  
WO/2019/116741A1
This communication normality confirmation device, for confirming normality of communication performed via a first network, a second network, and a third network, is provided with: a list generation means for generating a list that includ...  
WO/2019/118795A1
A system for electronic lead generation including a semantic graph database including a knowledge graph and a dynamic profiling module comprising automated computing machinery configured to identify a near-term surge in product interest ...  
WO/2019/113452A1
The present application discloses a method, device, and system for group communication. The method includes obtaining, by one or more processors, input content from a communication session interface, the input content comprising one or m...  
WO/2019/111708A1
A network system that includes a control device, mobile terminals, and a server device. The control device is assigned an identification symbol carrying information for identifying the control device. The mobile terminals contain: an ide...  
WO/2019/106420A1
Techniques for data matching in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for data matching in a contact center system comprising determining, by at least one computer...  
WO/2019/104180A1
A method and apparatus for managing agent interactions with customers of an enterprise are disclosed. The method includes generating a value representative of an emotional state of a customer engaged in an ongoing interaction with a virt...  
WO/2019/103745A1
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devi...  
WO/2019/104085A1
A user interface for a video conference session includes selection options for selecting one or more sharing modes, at least some of the selection options presented in a hierarchical fashion on the user interface. The sharing modes may i...  
WO/2019/102063A1
A method, apparatus and computer program product enhance audio quality during a voice communication session, such as by enhancing audio quality for a remote participant in a meeting. In a method and for each of two or more microphones of...  
WO/2019/103200A1
Disclosed are a method and a device for providing an integrated voice secretary service. According to an embodiment of the present invention, provided is a method for providing an integrated voice secretary service comprising the steps o...  
WO/2019/102344A1
An emergency management method comprising a device (1) for emergency calls and a central management information centre (30); said method comprises the steps of: recognizing a danger situation on the basis of processing of the signals pro...  
WO/2019/101082A1
Disclosed are a value-added service implementation method and device, and an industry application authentication center. The method comprises: receiving a service subscription request for subscribing to a product of an industry member, t...  
WO/2019/102066A1
The invention provides a method, system, and a software program product for assisting a user and/or managing tasks of the user, by a mobile secretary cloud application configured to operate in a mobile client device and cloud server netw...  
WO/2019/099397A1
Embodiments are described for customizing a video conferencing user experience using a virtual assistant, and/or assisting a user in diagnosing issues concerning a video conferencing user experience. The virtual assistant may address iss...  

Matches 1 - 50 out of 95,727