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Patent Searching and Data


Matches 1 - 50 out of 97,308

Document Document Title
WO/2021/003209A1
Systems and methods are described herein for providing a Voice over Internet Protocol (VoIP) call. In an embodiment, a load balancing processor receives a re-initiated HTTP request from a client processor upon detection that an initial c...  
WO/2021/001817A1
A method for a social networking service for sharing recordings of phone calls performed by a processing device running on an internet device. The method enables a user of the internet device to open an account and to be identified by a ...  
WO/2021/001875A1
A number management unit (11) of a number management system (1) generates a transaction by use of number portability information including a hashed telephone number and also including connection destination information; generates and app...  
WO/2021/001874A1
A number management unit (11) of a number management system (1) generates a transaction by using number portability information including a telephone number and encrypted connection destination information, newly generates a block by usi...  
WO/2021/001876A1
In this number management system (1), a number management unit (11) generates a transaction to be managed by a blockchain on the basis of number portability information having a received number update request, generates a block in which ...  
WO/2020/258168A1
The invention relates to a method for managing an incoming call at a communication device (CeeD). In such a method, information from a caller whose communication device is causing said incoming call is obtained (E4) by means of a convers...  
WO/2020/258904A1
The present application discloses a method for determining quality check effectiveness, a device, an apparatus, and a storage medium, pertaining to the technical field of computers. The method comprises: acquiring a machine quality check...  
WO/2020/259831A1
A method for determining the quality of a media stream transmitted via a communication network, including at least the quality of the media stream as it is transmitted via a radio access network to a receiving device, based on data which...  
WO/2020/260954A1
The invention relates to a method for managing an incoming call at a communication device (CeeD). In such a method, information from a caller whose communication device is causing said incoming call is obtained (E4) by means of a convers...  
WO/2020/263137A1
A method performed by a server node, for handling an incoming call to a first User Equipment (UE). the first user uses a Digital Assistant (DA) is provided. The DA is shared by the first UE of a first user and a second UE of a second use...  
WO/2020/261416A1
This suspicious call handling system for detecting and handling suspicious calls in a communication network comprises an outgoing/incoming call information collection server 10 and session control servers 20A to 20C. The outgoing/incomin...  
WO/2020/264119A1
A method and systems for identifying communicators as wanted or unwanted based on communications from such communicators, the method comprising determining communications from phone numbers as being unwanted by analyzing communication co...  
WO/2020/257181A1
In the present disclosure, analytics are applied to work items while the work items are waiting in a work queue in order to optimize the routing and allocation of work items to agents in the most efficient manner possible, while optimizi...  
WO/2020/255241A1
A relay server 31 comprises: a detection unit 31A that detects a failure in a subscriber accommodation server 21; and a relay unit 31B that, when the failure in the subscriber accommodation server 21 is detected by the detection unit 31A...  
WO/2020/255490A1
Provided is a core network device with which a communication terminal connects to an appropriate service network without relying on network identification information. A core network device (30) comprises: a reception unit (31) which, wh...  
WO/2020/257185A1
An exemplary embodiment of the present application is a system and method for work allocation optimization. In the present disclosure, analytics are applied to work items while the work items are waiting in a work queue in order to optim...  
WO/2020/256588A1
The invention relates to methods for the operation of a cloud system of a virtual automatic telephone exchange as call centres and can be used in mobile applications. For the purpose of redistributing incoming calls in a virtual call cen...  
WO/2020/250614A1
An information processing system, wherein a storage unit stores data pertaining to the voice of a user for each item of user identification information for identifying the user during transmission or reception of a call. After the call h...  
WO/2020/252019A1
A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space a...  
WO/2020/249190A1
A user terminal emulation server maintains a database identifying network addresses, UI capabilities, and communication protocols of I/O user devices. Communication sessions are established between a user terminal emulation application a...  
WO/2020/251987A1
A system and method are presented for the addition of content to contact center interactions. An interaction is routed to an agent in the contact center environment. The interaction is routed through one or more providers of embedded cli...  
WO/2020/251500A1
The present invention relates to a system (1) wherein other same records are automatically updated as resolved as well, by resolving one of the records created with multiple problems, complaints or demands related to the same subject rec...  
WO/2020/251432A1
A method for associating partial durations of a voice service session provided via a packet-switched network to parties of the voice service session, wherein the parties comprise a first party and a second party, and wherein dedicated ne...  
WO/2020/252409A1
A bridging video conference room system and method provides for using a client device to leverage the conference room infrastructure to hold a video conference with remote users. A user may indicate an intent to host a video conference t...  
WO/2020/249062A1
Disclosed in the present application is a video communication method, comprising: firstly, a first terminal receives a voice incoming call; then, if the first terminal determines that the voice incoming call has timed out and is not answ...  
WO/2020/245787A1
A method of playing media content in a telecommunication network is disclosed. The method involves uploading media contenton a server (100) by a caller device (400). The method further includes selecting at least one callee device (500) ...  
WO/2020/246919A1
A network node for handling access to sharing media in a media session in an Over The Top (OTT) Digital Assistant (DA) is provided. The media shall be shared between a first participant A and a second participant B in a communications ne...  
WO/2020/246923A1
A method performed by a network node for handling an incoming media call to a user associated with multiple User Equipment, UEs, in a communications network is provided. The network node receives (402) a request for the incoming media ca...  
WO/2020/246921A1
A method performed by a network node, for handling an outgoing media call of a user associated with multiple User Equipment, UEs, in a communications network is provided. The network node receives (402) a request for the outgoing media c...  
WO/2020/244764A1
There is provided mechanisms for providing a message service center address. The method is performed by a core network node. The method comprises providing, to a terminal device and as part of performing a registration procedure between ...  
WO/2020/239358A1
There is provided a mechanism that allows automated calls made from a set of one or more numbers to be detected and routed in an appropriate manner. The calls are classified based, at least in part, on one or more features of a call freq...  
WO/2020/242284A2
The present invention relates to an application or software program that allows telephone numbers to be dialled by using letters of the alphabet instead of numbers. The letters can be selected by each user to form easily memorisable word...  
WO/2020/242726A1
A software application on a device controls a notification state of a peripheral device having a microphone, speaker and at least one button. The notification state includes one or more button press expression definitions and correspondi...  
WO/2020/239910A2
The present invention relates to a method for assisting an interviewing party in deciding a response action in response to an interview between said interviewing party and an interviewee party. The method comprises providing a processing...  
WO/2020/235432A1
[Problem] To provide a relay device which makes it possible to track and record communication voice of a specific communication terminal. [Solution] When there is a call from a communication terminal, this relay device establishes a comm...  
WO/2020/232659A1
A double talk detection method, a double talk detection device and an echo cancellation system. The double talk detection method comprises: determining, according to an energy ratio between a far-end digital voice signal and a near-end d...  
WO/2020/236733A1
Systems and methods are provided for using a registry to assure parties receiving a communication, such as an incoming phone call, that the party sending the communication, such as the caller is, who it appears to be. In some embodiments...  
WO/2020/235538A1
[Problem] Provided are a system and method capable of easily searching information indicated by stroke data. [Solution] A system 1 according to the present invention is a system having a processor 51. The processor 51 acquires stroke dat...  
WO/2020/236026A1
The invention relates to the field of communications, more particularly to telephone and Internet communication systems, and can be used to provide a choice of options to a calling subscriber in a call queue. The proposed solution makes ...  
WO/2020/237031A1
Systems and methods for handling an incoming telephone call received at a private branch exchange system and directed to an employee enable an actual or virtual receptionist to camp the call on the employee's extension. When the call is ...  
WO/2020/236996A1
A system and method for multimedia contact center interactions via an audiovisual asynchronous messaging channel is provided. In an embodiment, an organization might operate a website comprising information and for providing an entry poi...  
WO/2020/236643A1
The disclosed embodiments include a method performed by a Telephony Application Server (TAS) or other telecommunications network node, to retrieve a voicemail pilot number during registration of a user equipment (UE). The method includes...  
WO/2020/234246A1
The invention relates to a method for managing the routing of a communication between a caller communication terminal and a first called communication terminal to at least one second terminal, method for routing said communication and co...  
WO/2020/235626A1
The present invention enables a user to open a vehicle-mounted mobile station by a simple method. A user, upon purchasing a vehicle 50, operates a communication device 10 of the user and a vehicle-mounted mobile station 60 mounted on the...  
WO/2020/230868A1
[Problem] To provide message communication in an environment in which various communication modes relating to message communication, possibly including text, exist, the message communication being adapted to communication environments of...  
WO/2020/226829A1
Systems and methods are described, and one method includes receiving, from a network, data indicative of an object person's current presence status and current responsiveness status, and based at least in part on the data, displaying an ...  
WO/2020/227313A1
Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while...  
WO/2020/227164A1
A system and method are presented for providing a contextual summary of an interaction between a first party and a second party over a media channel in an interaction transfer to a third party. A request is received to transfer an intera...  
WO/2020/226994A1
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is m...  
WO/2020/226772A1
A system includes acquisition of meeting data associated with a meeting, determination of a plurality of meeting participants based on the acquired meeting data, acquisition of e-mail data associated with each of the plurality of meeting...  

Matches 1 - 50 out of 97,308