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Patent Searching and Data


Matches 151 - 200 out of 6,047

Document Document Title
WO/2016/209824A1
A unified communication service allows users to unify activities across different interfaces. A user may register and configure the service to receive various combinations of communication services provided by the unified communication s...  
WO/2016/202147A1
Provided are a method, device and apparatus for processing a voice over internet protocol (VoIP) resource. The method comprises: acquiring user voice information via a digital relay board in a network element, and converting the user voi...  
WO/2016/205818A1
A computer-implemented method and an apparatus facilitate management of customer interactions on multiple interaction channels. A communication quality metric and a contextual environment are tracked for an ongoing customer interaction e...  
WO/2016/183774A1
Disclosed in the present invention is a call recording method, comprising: receiving, by an IP phone terminal, a voice signal from a local-end user and converting the voice signal to a first media stream; receiving, by the IP phone termi...  
WO/2016/177056A1
Provided are a data transmission method, device and system for a video conference. The method comprises: receiving, by a signaling processor, a call request for a video conference, the call request being a request initiated by a source t...  
WO/2016/159972A1
A system and method are presented for on premise and offline survivability of an interactive voice response system in a cloud telephony system. Voice interaction control may be divided from the media resources. Survivability is invoked w...  
WO/2016/151536A1
A method and server 10 for handling dial-tone multi-frequency (DTMF) tones containing sensitive and confidential data, includes a conference call module 34, a data handling module 39 and a database management system 44. The module 34 is ...  
WO/2016/139289A1
A communication system can include terminal devices that communicate with a social network or a computer server device for scheduling use of conference resources and/or for using conference appliances that may be located in a conference ...  
WO/2016/135610A1
A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an implementation, a method may include determining a language spoken on a commun...  
WO/2016/112053A1
A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produ...  
WO/2016/110178A1
A message processing method and system, a proxy call session control function device and a server. The method comprises: receiving a request message from a user; acquiring access type information of the user from a policy and charging ru...  
WO/2016/102717A1
The invention relates to a system comprising a call centre consisting of agent stations connected to the Internet, accessible from a telephone switch connected to the switched telephony network connectable from a smart telephone with a c...  
WO/2016/106076A1
Examples are disclosed for executing a handoff profile for a hybrid mobile device. Communication link handoff logic may be executed by a processor component to detect an 802.11 network access point while in a communication session betwee...  
WO/2016/079539A1
A method of augmenting a telecommunications call, the method comprising: detecting a telecommunications call event at a user telecommunications device; selecting an item of media content, the item of media content being associated with t...  
WO/2016/071222A1
A method and system to share advertisement content from a main reception device to a secondary reception device. The method comprising steps of: receiving a transmitted content containing at least one advertisement topic on the main rece...  
WO/2016/045322A1
The present disclosure relates to a method, device, and system for telephone interaction and relates to the field of call answering systems. The method comprises: establishing with a telephone agent system a voice channel used for voice ...  
WO/2016/045728A1
There are provided measures for domain selection for terminating voice call. Such measures exemplarily comprise transmitting a request for a terminating voice call for a terminal including an indication that a pre-paging of said terminal...  
WO/2016/036490A1
Technology for transcoding avoidance during a single radio voice call continuity (SRVCC) procedure is disclosed. In an example, a mobile switching center (MSC) can include circuitry configured to: receive from a mobility management entit...  
WO/2016/025976A1
A method is provided for migrating at least one of a plurality of subscribers from a first service connecting the subscriber to an exchange to a second service connecting the subscriber to a FTTx node, the subscriber being connected to t...  
WO/2016/020224A1
A method for routing communication calls via VoIP and via PSTN to communication devices and computer program products thereof A user (B) having a communication device (H) running an application (D) receives a communication call and upon ...  
WO/2016/022737A1
Example apparatus and methods concern establishing additional context for a call using pre-call information. The additional context is provided by a caller and used to determine, for example, whether and how to answer a call. An apparatu...  
WO/2016/014844A1
Methods, systems, and apparatuses are described for asserting support for telematics capabilities in a vehicle emergency call system. In some aspects, a method for wireless communication in the vehicle emergency call system may include t...  
WO/2016/011251A1
Systems and methods for accessing click to dial CTD telephony services via an application plug-in are provided herein. In some embodiments, a method for accessing telephony services via an application plug-in may include sending a first ...  
WO/2016/007238A1
A method for automatic call forwarding for a dual SIM dual active DSDA mobile device, including designating a first subscription as a subscription to receive circuit switched calls and packet switched calls; designating a second subscrip...  
WO/2016/007465A1
A mobile device utilizes a two-stage dialing solution when roaming on a visited mobile operator (MO) network to implement centralized routing so that a home network portion of a hybrid network is inserted into the path of outbound calls....  
WO/2015/196015A1
The Internet Protocol telephony system comprises a registration unit; a signal handling interface; a rules engine; and a call processing interface. The registration unit is configured to store, in association with a customer record, a no...  
WO/2015/192891A1
A method of operating an emergency call procedure in a telecommunications network includes storing, for a user of an IMS network, emergency contact Uniform Resource Identifiers (URis) of one or more emergency contacts of the user such as...  
WO/2015/181775A1
A method and system for pushing web pages to a web client during a video/audio call. The method involves assigning a correlation ID to a web client to which a web page is served. The same correlation ID value is communicated by the web c...  
WO/2015/181776A1
A method and system for load balancing and sharing of context information in a multi-vendor and/or multi-contact center environment. The arrangements utilize a generic client-side API in conjunction with a set of back end-frameworks to f...  
WO/2015/181777A1
A multi-channel communication system may include a plurality of agent electronic devices associated with a customer center, and a context electronic device including a processor and a session database. The context electronic device may b...  
WO/2015/180051A1
Embodiments of the present invention provide a data sending method and device. When a first terminal and a second terminal communicate with each other by means of instant messaging through the Internet, if it is determined that communica...  
WO/2015/181845A1
A method includes establishing a circuit switched call with an IVR at a destination from a mobile terminal, the mobile terminal user user receives an option to establish an IP connection with a communication server associated with the de...  
WO/2015/176746A1
The invention is about a method in a network node (11; 12; 50) of an Internet Protocol Multimedia System, IMS, for establishing an additional session between a local user equipment, UE (10; 60), which is registered in the IMS, and a remo...  
WO/2015/179263A1
The application relates to home network devices such as a telephone and cable service provider gateway which is connected to an in-home network and an external network, such as the Internet. Typically, these gateways, in particular when ...  
WO/2015/165767A1
Process for managing the connection of users through their terminals to a multimedia conference session provided by a multimedia conference service in a network, said process providing, as a user connects to said session, for muting said...  
WO/2015/154733A1
The present invention introduces a system (1) for IP telephony that is distinguished by the special interaction between a party (2) calling from a terminal connected to a router and an arbitrary called party (3, 4), which allows the cost...  
WO/2015/144191A1
The method for initiating a conference call between a first user (1) using a handset utilizing two lines and a multitude of remote users (RU1-RU4) via a service provider network (4) comprises the steps of initiating a connection from the...  
WO/2015/140534A1
A method comprising: receiving a first message from a first device requesting telephonic communication with a second device, the first message including data associated with a user of the first device; determining one or more contexts fr...  
WO/2015/123941A1
Provided are a method for processing a VOLTE voice service, a terminal and a routing device. The method comprises: after a communication connection is established between a first terminal and a second terminal, receiving, by an LTE wirel...  
WO/2015/112825A1
When IP telephony devices that make use of an Internet protocol (IP) based private branch exchange (PBX) service provider resister with PBX service provider, they furnish local address information that indicates how they telephony device...  
WO/2015/105891A1
In an example implementation of the disclosed technology, a method includes, responsive to receiving, at a computing device, an indication of an incoming request for live communication from a caller having corresponding identifying infor...  
WO/2015/096867A1
The invention provides a telecommunication system comprising at least one server running a computer program which enables said server to receive a request from a calling external telecommunication device for a telecommunication connectio...  
WO/2015/075472A1
The present invention relates to a method of augmenting a telecommunications call, the method comprising detecting a telecommunications call event at a user telecommunications device (10); selecting an item of media content (101), the it...  
WO/2015/057889A1
A phone system includes an application server and a phone server. The application server is configured to provide a phone number to a source caller to connect to the phone system, and to receive a subscription of listeners associated wit...  
WO/2015/049542A1
A telecommunication system (10) comprising a computer system (12) comprising a store of representations of telecommunication actions (14). A unique uniform resource locator, URL, is associated with each of the telecommunication actions (...  
WO/2015/050529A1
A system and method are presented for routing a communication through monitoring one or more of words and voice characteristics of a communicant during an interaction. A communication may be handled based on a score. A score may be calcu...  
WO/2015/047834A1
Methods, systems and devices are provided for controlling a communication device. Embodiments include receiving, through the transceiver, a voice call from a first network subscription associated with a first SIM of the communication dev...  
WO/2015/038484A1
Voice call continuity is provided for calls that are carried over a hybrid network infrastructure in which access connections are distributed over loosely coupled network portions including a backend network such as a core VoIP (Voice ov...  
WO/2015/035176A1
A cross-network scenario may occur during primary communications between a first and second caller, in which the second caller is connected to a network over a packet switched channel and receives a second call over a circuit switched ch...  
WO/2015/031729A1
IP telephony communications are conducted by sending both data produced by a CODEC that represents received spoken audio input, and a textual representation of the spoken audio input. A receiving device utilizes the textual representatio...  

Matches 151 - 200 out of 6,047