Title:
対話型音声応答方法
Document Type and Number:
Japanese Patent JP4448203
Kind Code:
B2
Abstract:
An interactive voice response menu for computer software support which typically presents voice queries to a user is graphically displayed on a user computer. The interactive voice response menu is graphically displayed using a hierarchical paradigm scheme which is created based on statistics gathered from known user problem and is updated continuously when additional user problems are discovered. The user navigates through the graphical interactive voice response menu hierarchical scheme choosing more and more specific queries with the user computer to help diagnose the user's software problem. Also, when the user visits selected levels in the hierarchical scheme, diagnostic applications are launched automatically on the user computer which gather data for use in diagnosing the user's computer software problem.
Inventors:
Phillip e fur set
Application Number:
JP30173096A
Publication Date:
April 07, 2010
Filing Date:
November 13, 1996
Export Citation:
Assignee:
MICROSOFT CORPORATION
International Classes:
G06F15/00; G06F3/16; G06F13/00; H04M3/493; H04M3/51
Domestic Patent References:
| JP4088460A | ||||
| JP7303158A | ||||
| JP60246468A | ||||
| JP60061840A | ||||
| JP1304540A | ||||
| JP63300306A | ||||
| JP3137518A | ||||
| JP4015828A | ||||
| JP63120353A | ||||
| JP4293133A | ||||
| JP2159635A | ||||
| JP6004252A |
Attorney, Agent or Firm:
Kenji Sugimura
Kosaku Sugimura
British tribute
Kosaku Sugimura
British tribute