インターネット利用のサービス支援システム

Japanese Patent JP4449150

B2

PROBLEM TO BE SOLVED: To provide service information that is highly accurate and easy to be retrieved and also to quickly provide a part for repair. SOLUTION: A service information managing server 1 is provided with a failure condition retrieval processing part 4 retrieving a failure cause from the condition of a failure of a device in which deficiency takes place and a list of check items, an answer processing part 5 performing an answer to the failure cause and its correspondence from a specified example, an order part reception processing part 8 which is provided with a database where past examples, answer sentences corresponding to the examples, part information necessary to repair or the like are stored, retrieves the condition of the deficiency inquired from a user, finds a failure cause inferred from the past examples and makes a correspondence answer, also receives orders of parts estimated as necessary for failure repair, checking, etc., and processes the order, and a repair reception processing part 7 performing reception processing of a repair request.

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Kawai Satoshi

JP2000099320A

April 14, 2010

March 31, 2000

Click for automatic bibliography generation  

Fujitsu General Limited

G06F17/30; G06Q10/00; G06Q30/02; G06Q30/06; G06Q50/00; G06Q50/10

JP6294668A
JP3105457A

WO1999033016A1

杉松 啓充,Internetによる販売店様向け修理支援情報システムの開発,電気学会研究会資料,日本,社団法人電気学会,2000年 1月27日,第00-1/12巻,p.59-64
大石 哲嗣,家電製品におけるデータウエアハウスと販売・サービス情報ネットワークの構築,電気学会研究会資料,日本,社団法人電気学会,1998年 1月30日,第98-10/22巻,p.53-58
高橋 康郎,CS(顧客満足)向上に向けてのアフターサービス支援システムの取り組み-製造業における,出張修理サービスマンへの携帯パソコンの活用,情報処理,日本,社団法人情報処理学会,1998年 5月15日,第39巻 第5号,p.472-475

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