AIRLINE TICKET TELEPHONE RESERVATION SYSTEM BY VOICE RECOGNITION

Title:

AIRLINE TICKET TELEPHONE RESERVATION SYSTEM BY VOICE RECOGNITION

Document Type and Number:

Japanese Patent JP2004333729

Kind Code:

A

Abstract:

To reduce work load of an operator and to provide a quick reservation service.

A voice recognition system is provided with a first dictionary file in which family names of frequent users are included for a constant number from the top of the past utilization frequency. The voice recognition system recognizes the family name of a customer generated over a telephone as a voice pattern and selects a name from the first dictionary file when the pattern of the name matches with the pattern included in the file. The system provides the matched family name to the customer and provides information so that the customer notifies whether the matched name is correct or not to the system.

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Inventors:

NOMURA TAIICHI

Application Number:

JP2003127823A

Publication Date:

November 25, 2004

Filing Date:

May 06, 2003

Export Citation:

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Assignee:

ALL NIPPON AIRWAYS CO LTD

International Classes:

G10L15/00; G10L13/00; G10L13/04; G10L15/18; G10L15/183; G10L15/22; G10L15/24; (IPC1-7): G10L15/18; G10L13/00; G10L15/00; G10L15/22; G10L15/24; G10L15/28

Attorney, Agent or Firm:

Masao Okabe
Nobuaki Kato
Kazuo
Shinichi Usui
Ikuo Fujino
Takao Ochi
Teruhisa Motomiya
Norimichi Takanashi
Asahi Shinmitsu
Seiichiro Takahashi
Koji Yoshizawa
Takao Matsui

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