PURPOSE: To automatically open a new account or cancel the account via a machine by verifying the person himself/herself based on a photo of his/her face photographed by a video camera and that attached to an identification card.

CONSTITUTION: A comparison means 6 compares an image pattern of the face of a customer photographed by a video camera 4 with that of a photo of the customer's face read by a document reader 2. When the coincidence is obtained between both image patterns, the person himself/herself is confirmed. Thus, a new account of the customer is opened or cancelled. In such a constitution, a new account is automatically opened or cancelled by a machine with no manual operation required. Then the business tasks are rationalized at the window.