CALL CENTER MANAGING SERVER, MANAGEMENT METHOD FOR CALL CENTER AND CALL CENTER MANAGEMENT SYSTEM

Title:

CALL CENTER MANAGING SERVER, MANAGEMENT METHOD FOR CALL CENTER AND CALL CENTER MANAGEMENT SYSTEM

Document Type and Number:

Japanese Patent JP3770827

Kind Code:

B2

Abstract:

PROBLEM TO BE SOLVED: To provide a call center managing server, a processing method therefore and a system therefor which enable more flexible grouping of clients to become telephone call targets.
SOLUTION: The call center managing server has a telephone call function for managing telephone call work for an operator to originate a telephone call from an operator terminal to a client, a telephone call receiving function for performing telephone call receiving work by assigning incoming telephone call from the client to a suitable operator, a client information storage means for storing client information which is attribute information on the client to become the telephone call target, a primary telephone call list preparing function for preparing one or a plurality of primary telephone call candidate client lists by extracting a client group having a prescribed attribute from the client information storage means, and a secondary telephone call list preparing function for preparing one or a plurality of secondary telephone call candidate client lists by extracting a client group having arbitrary features from one or a plurality of telephone call candidate client lists.

Inventors:

Osamu Matsunaga

Application Number:

JP2001364840A

Publication Date:

April 26, 2006

Filing Date:

November 29, 2001

Export Citation:

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