To perform guide annunciation guide-announcing abnormality relating to a user awaiting getting on during control operation at the time of abnormality, and leading getting off relating to even a user getting on by mistake.

When abnormality is generated during operation of an elevator, rescue operation is started, a car is made to arrive at the adjacent floor or a refuge floor, a guide is announced of getting off relating to a user in the car, a guide is announced of getting on incapable relating to a user awaiting getting on in the floor the car arrives at, a guide is announced so as to get off by operating a lighted door-open button, after a door is closed, relating to even a user getting on by mistake, at last the door is closed to end the rescue operation.