To provide a customer need management system and a customer need management method capable of rapidly responding to a customer's need.
A customer need management server 10 transmit, upon receiving customer identifier data showing a customer identifier, name data and address data of a customer corresponding thereto to a customer need input terminal device 20. A processing part 22 of the customer need input terminal device 20 enters the name and address of the customer shown by the name data and address data to a customer need input screen to display it on a display part 23. When one of a plurality of customer needs content items shown on the customer need input screen is selected by use of an input part 21, and a customer need content is inputted by use of the input part 21, selected customer need item data showing the selected customer need content item and customer need content data showing the input customer need content are transmitted to the customer need management server 10.
Masafumi
Field saki Akira