CUSTOMER SELF-SERVICE SUBSYSTEM FOR DETECTION AND VERIFICATION OF CONTEXT CLUSTER

Japanese Patent JP3671008

B2

PROBLEM TO BE SOLVED: To provide automatic clustering processing which detects reference to a resource of a database in a customer self-service system and infers a context of a similar user.
SOLUTION: The customer self-service system comprises a context attribute database containing a type of a user context and an attribute of each user and a context attribute function database which computes a value for each context attribute. A context clustering system clusters a user dialog data according to a distance metric and judges a new user context and a related attribute for use in successive resource retrieval. An improved user reference definition and resource look-up are created from the new user context attribute. The user dialog data contains past and present user reference, system response and raw context information.

Daniel A. Oblinger

JP2002029007A

July 13, 2005

February 06, 2002

Click for automatic bibliography generation  

INTERNATIONAL BUSINESS MASCHINES CORPORATION

G06F17/30; G06F7/00; G06F17/00; (IPC1-7): G06F17/30

JP2000348033A
JP2000035798A

EP1045373A1

T.Gaasterland et.al.,An Overview of Cooperative Answering,Journal of Intelligent Information Systems,Kluwer Academic Publisher,1992年,Vol.1,No.2,p.123-157,URL,http://citeseer.ist.psu.edu/gaasterland92overview.html
中小路久美代,非同期協調作業における意図とコンテキストの役割,情報処理学会研究報告(96-GW-20),1996年10月 3日,Vol.96,No.96,p.19-24

Hiroshi Sakaguchi
Yoshihiro City

Previous Patent: POWER SUPPLY DEVICE

Next Patent: CUSTOMER SELF-SERVICE SUBSYSTEM FOR ORDERING OF RESPONSE SET AND ANNOTATION