To speedily deal with a fault when the fault occurs in a personal computer(PC).

This fault information supporting system is provided with a fault monitoring part 11 for detecting a fault log when a hardware fault occurs, an information collecting part 21 for transforming the event log of the fault to a CSV format corresponding to a notice from this fault monitoring part 11, preserving it in a CSV file preserving part 14 and automatically collecting the file of information containing the event log preserved as the file of the CSV format in the CSV file preserving part 14 when a system is activated after the fault occurrence, a mail preparing part 22 for preparing electronic mail with the collected information as an attached file and a mail reporting part 23 for transmitting the electronic mail prepared by this mail preparing part 22 to an H/W maintenance center.