Title:
インテリジェント自動音声応答（ＩＶＲ）ナビゲータ
Document Type and Number:
Japanese Patent JP7391917
Kind Code:
B2
Abstract:
A method and system are described that interact with a self-service system on behalf of a customer and without requiring a presence of the customer during the interactions. An illustrative method includes receiving one or more inputs from a customer, where the one or more inputs define a desired action to take on behalf of the customer with the self-service system in the absence of the customer's presence, obtaining contact information for the self-service system, using the contact information to automatically establish a communication session with the self-service system, receiving a prompt from the self-service system, and performing the desired action as a response to the prompt, where the desired action is performed during the communication session on behalf of the customer and in the absence of the customer's presence.
Inventors:
David Chavez
John A. Young
John A. Young
Application Number:
JP2021107345A
Publication Date:
December 05, 2023
Filing Date:
June 29, 2021
Export Citation:
Assignee:
Avaya Management LP.
International Classes:
H04M3/50; G06N20/00
Domestic Patent References:
| JP2008507187A |
Foreign References:
| US20140314225 | ||||
| US20190166071 | ||||
| US20160125460 |
Attorney, Agent or Firm:
Okabe
Koji Yoshizawa
Haruhiko Mimura
Hiroshi Okabe
Takashi Miyake
Koji Yoshizawa
Haruhiko Mimura
Hiroshi Okabe
Takashi Miyake
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