To efficiently, intensively and centralizedly process the data obtained from guests.

The paper on which the guests can write the data at ease in a guest room, is prepared in the guest room in a state of being easily found by the guests, as a time when the guests relax in the guest room is seemed to the timing when the information needed by a hotel/inn can be gotten from the guests during the stay in the hotel/inn. In this occasion, the hotel/inn intensively compile the information desired to obtain from the guests, on a sheet of paper to prevent the guests from losing the willingness to write down the information. Further the hotel/inn provides some soft of merit to the guests who hand in the paper to improve a collection rate. The data received by the hotel/inn is efficiently processed by using an apparatus such as an OCR, and quickly imported to the database owned by the hotel/inn to be effectively utilized in the management of the hotel/inn, in particular, the guest management and the CS (customer satisfaction) management operation.