To effectively utilize points owned by a user by performing point exchange without depending on a point issue source and a point utilization place.

When a point management apparatus 110 receives the identification information of a user, the identification information of a store which is a point utilization place and information concerned with the number of utilization points in the store from a user's information processing apparatus by a receiving part 401, an acquisition part 402 acquires information concerned with the number of points owned by the user which is related to the user's identification information based on the received information. A point processing part 403 calculates the number of points owned by the user from the number of points owned by the user which is acquired by the acquisition part 402 based on the number of utilization points, updates the number of points owned by the user and stores information concerned with the number of utilization points in a prescribed storage area in relation with the identification information of the store. Then, a transmission part 404 transmits the processing result of the point processing part 403 to the user's information processing apparatus.