Title:
REGISTRATION SYSTEM
Document Type and Number:
Japanese Patent JP2020204711
Kind Code:
A
Abstract:
To effectively maintain, by persons, details of answers to questions from customers by a robot which provides interactive service.SOLUTION: The present invention relates to a registration system which registers answers to questions from customers by a robot which provides interactive service, and a robot control device includes: a speech recognition part which recognizes speeches of an interaction between persons; an interaction log database in which speech recognition results by the speech recognition part are registered as an interaction log; an answer database in which combinations of questions and answers to the questions are registered as interaction examples in advance; an interaction generation part which determines propriety of the interaction examples based upon the interaction log registered in the interaction log database and the interaction examples registered in the answer database, and generates correction candidates for interaction examples according to a rule based upon the determination results; and a screen generation part which generates an interaction example correction screen where the correction candidates generated by the interaction generation part are represented. The interaction generation part registers correction candidates selected on the interaction example correction screen in the answer database.SELECTED DRAWING: Figure 3
Inventors:
OHARA TATSUNORI
MOTOMURA KYOHEI
MOTOMURA KYOHEI
Application Number:
JP2019112372A
Publication Date:
December 24, 2020
Filing Date:
June 17, 2019
Export Citation:
Assignee:
HITACHI LTD
HITACHI BUILDING SYST CO LTD
HITACHI BUILDING SYST CO LTD
International Classes:
G10L15/22; G06F3/16; G06F16/90; G06F16/9035; G10L15/00
Attorney, Agent or Firm:
Patent Business Corporation Sunnext International Patent Office