To realize convenience for a client and the convenience for a franchisee with comparatively simplified method without increasing a workload for the franchisee who owns cars.

A reservation management server 12 is provided with: a client DB 32 for storing information including shop locations in association with a franchisee ID for identifying the shop, and for storing the information including client addresses in association with a user ID for identifying the client; a franchisee DB 34 for storing the information regarding a reservation state including time information for vehicles of a chauffeur service franchisee; an empty vehicle/dispatch control unit 28 for presenting the information including waiting time for the vehicle to the client by identifying a departure place and the final destination in response to input by the client of the franchisee ID and the user ID, estimating travel distance and time required based on these, and searching the franchisee DB 34; and an order processing part 30 for requesting dispatch of a designated vehicle in response to selection from the client. The empty vehicle/dispatch control unit 28 updates the time information based on the time required regarding the vehicle required for the dispatch.