Title:
SYSTEM, METHOD AND DEVICE FOR RETRIEVING INFORMATION, CALL CENTER SYSTEM AND SERVER
Document Type and Number:
Japanese Patent JP3852750
Kind Code:
B2
Abstract:
PROBLEM TO BE SOLVED: To provide a system which dispenses with the inquiry again from a user to a call center.
SOLUTION: This information retrieval system is provided with a user terminal 3 connected to a network such as the Internet 2, a call center web server 7 for receiving a retrieval condition transmitted from the user terminal 3 through the network and an agent terminal 6 connected to the call center web server 7. The call center web server 7 is provided with a retrieval history storing means for storing retrieval history, and an outputting means for outputting the retrieval history stored in the retrieval history storing means to the agent terminal 6 in the case the user terminal 3 makes a connection request to the agent terminal 6.
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Inventors:
Rika Kusuda
Matsumoto Katsuyoshi
Matsumoto Katsuyoshi
Application Number:
JP2001200188A
Publication Date:
December 06, 2006
Filing Date:
June 29, 2001
Export Citation:
Assignee:
INTERNATIONAL BUSINESS MASCHINES CORPORATION
International Classes:
G06F13/00; G06F17/30; G06Q10/00; G06Q30/02; G06Q50/00; H04M3/42; H04M11/00; (IPC1-7): G06F17/30; G06F13/00; G06F17/60
Domestic Patent References:
| JP2000172756A | ||||
| JP11346266A |
Foreign References:
| WO2001028206A1 |
Attorney, Agent or Firm:
Hiroshi Sakaguchi
Yoshihiro City
Yoshihiro City