To help a passenger to move in a station.

An aged passenger, etc., when entering the station buy a ticket 9 with a call function. When a call button 12 is pressed in the station yard 2, a help request is sent from the ticket 9 with the call function to a station employee room 1 through a repeater 15. A station employee who stands by in the station employee room 1 confirms the position of the passenger from the installation place of the repeater 15 having repeated the help request most earliest and visits there to guide the passenger to a target platform. Further, a wheelchair 16 with a stabilizer is prepared according to information, showing the state of the passenger, included in the help request to help the passenger to go up or down stairs.