Title:
CALL ANALYSIS DEVICE AND CALL CONTROL SYSTEM
Document Type and Number:
Japanese Patent JP2017060589
Kind Code:
A
Abstract:
PROBLEM TO BE SOLVED: To improve deterioration of nursing service efficiency when a nurse deals with a wrong call.SOLUTION: A call analysis system includes: a call history information acquisition part 11 for acquiring call information for a predetermined period from a call history storage part 12; a frequently calling person identification part 12 for identifying frequently calling persons based on the call information for a predetermined period acquired from the call history information acquisition part 11; a call type ratio calculation part 13 for calculating a generation ratio of a plurality of call types for the frequently calling persons identified by the frequently calling person identification part 12; and a patient extraction part 14 for extracting and presenting a patient whose sensor call generation ratio is the highest, or a patient whose sensor call generation ratio is a predetermined value or more based on the generation ratio of call types calculated by the call type ratio calculation part 13. A patient is presented who makes sensor calls in which a wrong call is likely to occur at a comparatively high ratio.SELECTED DRAWING: Figure 1
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Inventors:
KASAHARA KEITA
KUWAKO HIROAKI
KUWAKO HIROAKI
Application Number:
JP2015187749A
Publication Date:
March 30, 2017
Filing Date:
September 25, 2015
Export Citation:
Assignee:
CARECOM CO LTD
International Classes:
A61G12/00; G06Q50/22; G08B25/04; H04M9/00; H04M11/02
Domestic Patent References:
| JP2011005170A | 2011-01-13 | |||
| JP2004275527A | 2004-10-07 | |||
| JP2012029796A | 2012-02-16 | |||
| JP2005152047A | 2005-06-16 | |||
| JP2010154891A | 2010-07-15 | |||
| JP2012228392A | 2012-11-22 | |||
| JP2002109664A | 2002-04-12 |
Attorney, Agent or Firm:
Kazuyuki Tachibana