Title:
CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM
Document Type and Number:
Japanese Patent JP2016192073
Kind Code:
A
Abstract:
PROBLEM TO BE SOLVED: To collect a large amount of customer satisfaction values from many customers.SOLUTION: A customer satisfaction value calculation apparatus 10 includes: an inquiry transmission section 12 that transmits an inquiry relevant to customer satisfaction to a terminal 20; a response reception section 13 that receives an input of a response to the inquiry; a time management section 14 that measures a period of time required for the response; and a customer satisfaction value calculation section 15 that calculates a customer satisfaction value which represents the level of customer satisfaction relevant to the inquiry based on the response and the period of time required for the response.SELECTED DRAWING: Figure 2
Inventors:
KOTANI NAOYA
KATSURAGI SHINICHIRO
HYODO MASAKI
KATSURAGI SHINICHIRO
HYODO MASAKI
Application Number:
JP2015071853A
Publication Date:
November 10, 2016
Filing Date:
March 31, 2015
Export Citation:
Assignee:
NIPPON TELEGRAPH & TELEPHONE
International Classes:
G06Q50/10
Attorney, Agent or Firm:
Sakai International Patent Office
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