An independent customer service agent - Amazon Technologies, Inc.

Title:

An independent customer service agent

Document Type and Number:

Japanese Patent JP6242689

Kind Code:

B2

Abstract:

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

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Inventors:

Donald El. Kaufman
Adrian Inglis
Thomas Jay. Wayland
Lorraine A. Nicholson
John Earl. Jay
Jeffrey C. Platt

Application Number:

JP2014001969A

Publication Date:

December 06, 2017

Filing Date:

January 08, 2014

Export Citation:

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Assignee:

Amazon Technologies, Inc.

International Classes:

H04M3/523

Domestic Patent References:

JP200387411A
JP200322382A
JP2003122890A
JP200233834A
JP2002314691A
JP2004343220A
JP10262117A

Foreign References:

US20050071241

Attorney, Agent or Firm:

Einzel Felix-Reinhard
Junichi Maekawa
Hiroyasu Ninomiya
Ueshima

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