Title:
A search method, a device, and a storage
Document Type and Number:
Japanese Patent JP6216873
Kind Code:
B2
Abstract:
A search method and apparatus, and storage medium capable of enhancing response accuracy of a search result is proposed. A search apparatus for searching among a plurality of conversation history documents, each of which includes an inquiry from a customer and a response to the inquiry, for the conversation history documents whose content of the inquiry is similar to an inquiry text representing content of a new inquiry from the customer: classifies the plurality of conversation history documents into a plurality of clusters according to content of the conversation history documents; extracts a conversation history document representative of each of the clusters as a representative document for the relevant cluster; and searches for the conversation history documents having a relation with the inquiry text and presents the representative document for the cluster, to which the conversation history documents detected by the search belong, as a result of the search.
Inventors:
Kentaro Chikusa
Masashi Tsuchida
Nakano Yukio
Masashi Tsuchida
Nakano Yukio
Application Number:
JP2016523067A
Publication Date:
October 18, 2017
Filing Date:
May 30, 2014
Export Citation:
Assignee:
株式会社日立製作所
International Classes:
G06F17/30
Domestic Patent References:
| JP2000276487A | ||||
| JP2004102407A | ||||
| JP2011170583A | ||||
| JP2002230005A |
Attorney, Agent or Firm:
Patent Business Corporation Sunnext International Patent Office