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Title:
AGENT OUTBOUND CALL CONTROL METHOD, DEVICE, COMPUTER APPARATUS, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/184234
Kind Code:
A1
Abstract:
The application provides an agent outbound call control method and a device, the method comprising: storing at least one first preset parameter and a corresponding first outbound call period, and storing at least one second preset parameter and a corresponding second outbound call period, wherein the first preset parameter includes at least one of current date information, agent location information of an agent, and agent information, and the second preset parameter includes location information of a called number; obtaining agent-related information to determine a first preset parameter matching the agent-related information, and setting the corresponding first outbound call period as a fixed outbound call period of the agent; upon receiving an outbound call instruction, determining whether the current time is within the fixed outbound call period, and if so, determining a second preset parameter matching the location information of the called number, and setting the corresponding second outbound call period as a dynamic outbound call period of the agent; and determining whether the current time is within the dynamic outbound call period, and if so, performing an outbound call. The invention can improve customer service experience.

Inventors:
YUAN, Jia (23F Ping'an Financial Center, No.5033 Yitian Road Fu'an Community of Futian Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2018/102870
Publication Date:
October 03, 2019
Filing Date:
August 29, 2018
Export Citation:
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Assignee:
PING AN TECHNOLOGY (SHENZHEN) CO., LTD. (23F Ping'an Financial Center, No.5033 Yitian Road Fu'an Community of Futian Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
H04M3/523
Foreign References:
CN103024216A2013-04-03
CN103685767A2014-03-26
CN106453980A2017-02-22
CN104469718A2015-03-25
Attorney, Agent or Firm:
LIFANG & PARTNERS LTD. (22D03, Allianz Building Jintian Road No.4018, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
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