Title:
ARTIFICIAL INTELLIGENCE-BASED METHOD AND APPARATUS FOR PROCESSING CUSTOMER INTENTION THROUGH INVERTED QUEUE SCHEME, AND COMPUTER-READABLE RECORDING MEDIUM
Document Type and Number:
WIPO Patent Application WO/2024/075944
Kind Code:
A1
Abstract:
The present invention relates to an artificial intelligence-based method for processing a customer intention through an inverted queue scheme, the method comprising: galvanizing the use rate of a kiosk for the middle-aged who have difficulty using the kiosk; narrowing the psychological distance for use of the kiosk by providing the feeling that an order is made directly to a clerk; and processing a customer order and intention input all at once in syntactic language so as to ask a customer again about additional information missing from the order, thereby enabling quicker and more convenient processing of orders.
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Inventors:
SONG HWANGOO (KR)
YOON HYUNJI (KR)
YOON SUHYUN (KR)
KIM KIHO (KR)
YOON HYUNJI (KR)
YOON SUHYUN (KR)
KIM KIHO (KR)
Application Number:
PCT/KR2023/009741
Publication Date:
April 11, 2024
Filing Date:
July 10, 2023
Export Citation:
Assignee:
DR SONG CO LTD (KR)
International Classes:
G07F17/40; G06F40/205; G06F40/263; G06F40/268; G06F40/279; G06F40/30; G06Q30/06; G10L15/02; G10L15/18; G10L15/22
Attorney, Agent or Firm:
SIM, Chan et al. (KR)
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