Title:
AUTOMATIC CALL ANSWERING METHOD, ELECTRONIC DEVICE AND COMPUTER-READABLE STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/157780
Kind Code:
A1
Abstract:
Disclosed in the present application are an automatic call answering method, an electronic device and a computer-readable storage medium. The method comprises: step 01, acquiring data of calling users, the data comprising personal data, asset data and contract data of the users; step 02, determining whether the user is a valid user according to the data of the calling user, if so, proceeding to step 03, and if not, ending the process; step 03, categorizing the users into levels according to the data of the users and forming category identifiers; step 04, classifying the users according to the category identifiers of the users and forming a plurality of class pools; step 05, assigning the users in the plurality of class pools to matching agents; and step 06, sending a pinned incoming call alert to notify the agent that a call from the user whose call has been pinned will be automatically answered in T seconds. The method can effectively increase a response speed of an agent and improve user experience.
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Inventors:
LI YONGPING (CN)
GAO LINGYUN (CN)
NIU HUA (CN)
LI CHANGBIN (CN)
GAO LINGYUN (CN)
NIU HUA (CN)
LI CHANGBIN (CN)
Application Number:
PCT/CN2018/083068
Publication Date:
August 22, 2019
Filing Date:
April 13, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
H04M3/523; G06Q10/06
Foreign References:
| CN102739557A | 2012-10-17 | |||
| CN107135319A | 2017-09-05 | |||
| CN102546982A | 2012-07-04 | |||
| CN106791235A | 2017-05-31 | |||
| US20120275589A1 | 2012-11-01 |
Other References:
WEI BIN: "Design and implementation of the Business-Oriented integratable configurable NGCC agent terminal", CHINESE MASTER'S THESES, no. 3, 15 March 2013 (2013-03-15)
Attorney, Agent or Firm:
INTELLECPRO CHINA LIMITED (CN)
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