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Patent Searching and Data


Title:
AUTOMATIC QUEUING AND DIALLING METHOD AND SYSTEM THEREOF
Document Type and Number:
WIPO Patent Application WO/2018/133342
Kind Code:
A1
Abstract:
The present invention relates to an automatic queuing and dialling method and system thereof. The method comprises: when a calling terminal is not put through to a called terminal, a service centre recording information about the calling terminal not put through; the service centre automatically sorting the recorded information about the calling terminal not put through according to a certain condition, and recording queuing information; and determining whether a service object queuing in front of the calling terminal has been served, and if so, the calling terminal automatically dialling the number of the called terminal for notification. In the present invention, by means of a service centre recording information about a calling terminal not put through, and carrying out sorting, sending notification information when the calling terminal is the next service object, the calling terminal automatically dialling the number of a called terminal when a service object queuing in front of the calling terminal has been served, automatically carrying out queuing according to the sequence of customers not put through when a customer service line is busier, and the customers dialling a customer service number in sequence, the work efficiency, and the experienced feelings of the customers are improved, and it is convenient for the customers to request a service.

Inventors:
CHEN, Wendi (Room 518, China Academy of Science & Technology Development Building No.009, High-tech South 1st Road,Yuehai Street, Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2017/092905
Publication Date:
July 26, 2018
Filing Date:
July 14, 2017
Export Citation:
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Assignee:
SHENZHEN YOOMAA TECHNOLOGY CO., LTD. (Room 518, China Academy of Science & Technology Development Building No.009, High-tech South 1st Road,Yuehai Street, Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
H04M3/523
Foreign References:
CN106657696A2017-05-10
CN105744092A2016-07-06
CN106303110A2017-01-04
CN105979109A2016-09-28
US6813349B22004-11-02
Attorney, Agent or Firm:
SHENZHEN TALENT PATENT SERVICE (B 20/F, Building B Lvjing Square 6009 Shennan Middle Road, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
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