AUTOMATIC QUEUING AND DIALLING METHOD AND SYSTEM THEREOF

WIPO Patent Application WO/2018/133342

A1

The present invention relates to an automatic queuing and dialling method and system thereof. The method comprises: when a calling terminal is not put through to a called terminal, a service centre recording information about the calling terminal not put through; the service centre automatically sorting the recorded information about the calling terminal not put through according to a certain condition, and recording queuing information; and determining whether a service object queuing in front of the calling terminal has been served, and if so, the calling terminal automatically dialling the number of the called terminal for notification. In the present invention, by means of a service centre recording information about a calling terminal not put through, and carrying out sorting, sending notification information when the calling terminal is the next service object, the calling terminal automatically dialling the number of a called terminal when a service object queuing in front of the calling terminal has been served, automatically carrying out queuing according to the sequence of customers not put through when a customer service line is busier, and the customers dialling a customer service number in sequence, the work efficiency, and the experienced feelings of the customers are improved, and it is convenient for the customers to request a service.

CHEN WENDI (CN)

PCT/CN2017/092905

July 26, 2018

July 14, 2017

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SHENZHEN YOOMAA TECH CO LTD (CN)

H04M3/523

CN106657696A	2017-05-10
CN105744092A	2016-07-06
CN106303110A	2017-01-04
CN105979109A	2016-09-28
US6813349B2	2004-11-02

SHENZHEN TALENT PATENT SERVICE (CN)

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