CALL MANAGEMENT AND CONTROL METHOD AND SYSTEM, AND COMPUTER APPARATUS AND STORAGE MEDIUM THEREOF

WIPO Patent Application WO/2020/019526

A1

The present invention relates to the technical field of mobile communications. In an embodiment of the present invention, a call management and control method and system and a computer apparatus and a storage medium thereof are provided for management and control of a call center, thereby preventing bothering customers. The call management and control method comprises: acquiring a number of non-connected outbound calls and a number of connected outbound calls made to a target customer by a call center agent; determining whether the number of the non-connected outbound calls reaches a first threshold; determining whether the number of the connected outbound calls reaches a second threshold; and when the number of the non-connected outbound calls reaches the first threshold and/or the number of the connected outbound calls reaches the second threshold, barring the call center agent from making outbound calls to the target customer within an effective duration. The call management and control method can prevent a call center agent from repeatedly promoting products to the same customer in order to enhance personal sales performance, thereby avoiding bothering the customer, and improving customer experience.

CAI LINGMIN (CN)

PCT/CN2018/109664

January 30, 2020

October 10, 2018

Click for automatic bibliography generation  

PING AN TECH SHENZHEN CO LTD (CN)

H04M3/436

CN106304041A	2017-01-04
CN101472007A	2009-07-01
CN101540797A	2009-09-23
CN107911565A	2018-04-13
CN105704335A	2016-06-22

UNI-INTEL PATENT AND TRADEMARK LAW FIRM (CN)

View/Download PDF      PDF Help

Previous Patent: SEPARABLE GRADING RING AND INSTALLATION METHOD THEREOF

Next Patent: GOA CIRCUIT AND DISPLAY APPARATUS