Title:
CHAT RESPONSE METHOD, ELECTRONIC DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/153613
Kind Code:
A1
Abstract:
Provided is a chat response method, comprising: acquiring a session question; querying a candidate question set related to the session question in a question-answer knowledge base; calculating the text similarity between the session question and each candidate question; determining whether a question similar to the session question exists; if so, searching for and outputting an answer associated with the similar question; if not, querying a candidate answer set related to the session question in the question-answer knowledge base; calculating the topic similarity between the session question and each candidate answer; determining whether an answer similar to the session question exists; if so, outputting the similar answer; if not, establishing a sequence prediction model, inputting the session question into the sequence prediction model to generate a response answer, and outputting the response answer as a target answer. The described method may provide customers with accurate and response feedback regarding the session question, thus improving the quality of service.
Inventors:
YU FENGYING (CN)
WANG JIANZONG (CN)
XIAO JING (CN)
WANG JIANZONG (CN)
XIAO JING (CN)
Application Number:
PCT/CN2018/090643
Publication Date:
August 15, 2019
Filing Date:
June 11, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G06F17/30
Foreign References:
| CN102866990A | 2013-01-09 | |||
| CN107463699A | 2017-12-12 | |||
| CN105630917A | 2016-06-01 | |||
| CN107609101A | 2018-01-19 |
Attorney, Agent or Firm:
SHENZHEN WORLD INTELLECTUAL PROPERTY AGENCY (GENERAL PARTNERSHIP ) (CN)
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