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Patent Searching and Data


Title:
CLIENT INCOMING CALL ASSIGNMENT METHOD AND SYSTEM, COMPUTER DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/080415
Kind Code:
A1
Abstract:
Provided in the present application are a client incoming call assignment method and system, a computer device, and a storage medium. Through calling number recognition and identity number recognition, a first operator, an alternative first operator, a second operator in a team, a team leader, any other operator and the like are searched in sequence to determine whether they are online and idle; an operator has a high matching degree is selected for a client so as to solve the demand of the client as much as possible; and in the case where no operator is available for access, a callback/internal call task is set to prompt the corresponding operator to contact the client timely.

Inventors:
PENG QINGLONG (CN)
LUO JUNJIE (CN)
Application Number:
PCT/CN2018/076425
Publication Date:
May 02, 2019
Filing Date:
February 12, 2018
Export Citation:
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Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
H04M3/523
Foreign References:
CN107682576A2018-02-09
CN107682572A2018-02-09
CN103813036A2014-05-21
CN107135319A2017-09-05
CN1882019A2006-12-20
EP2523440A12012-11-14
Attorney, Agent or Firm:
INTELLECPRO CHINA LIMITED (CN)
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