AMENDED CLAIMS

received by the International Bureau on 20 November 2019 (20.1 1.2019)

1. A method comprising:

a web server delivering a web page that comprises a hyperlink and identities of one or more products that were selected at an E-commerce website by an online shopper via a web browser;

in response to activation of the hyperlink by the online shopper via the web browser, the web server transferring product information for the one or more products in a transaction message to a decision- support system via a web channel;

the decision-support system sending some or all of the product information to a plurality of user devices via respective messaging channels;

in response to the sending the some or all of the product information, the decision- support system receiving review information related to the one or more products from the plurality of user devices via the respective messaging channels;

the decision-support system processing the product review information from the plurality of user devices to generate a result;

the decision-support system sending the result to another user device for display thereon via another messaging channel.

2. The method of claim 1 further comprising:

the decision-support system storing the product information in a data object before the

decision-support system sends the some or all of the product information to the one or more user devices via the respective messaging channels;

the decision-support system generating a reference;

the decision-support system mapping the reference to the data object.

3. The method of claim 2 further comprising the decision-support system sending a first message to the other user device via another web channel, wherein the first message comprises the reference and a redirect command that, when executed by the other user device, opens a messaging application on the other user device.

4. The method of claim 3 further comprising:

the decision-support system receiving second messages from the plurality of user devices, respectively, via the respective messaging channels, wherein each of the second messages comprises the reference; 2 the decision-support system sending the product information to the plurality of user devices in third messages, respectively, via the respective messaging channels in response to receiving the second messages.

5. The method of claim 3 further comprising the other user device sending fourth messages to the plurality of user devices, respectively, via the messaging application and the respective messaging channels, wherein each of the fourth message comprises the reference.

6. The method of claim 1:

wherein the one or more products comprise two or more products;

wherein the review information from the plurality of user devices, comprises a ranking of the two or more products;

wherein the result comprises an aggregation of the rankings.

7. The method of claim 1:

wherein the one or more products includes only one product;

wherein the review information from the plurality of user devices, comprises a rating of the one product;

wherein the result comprises an average of the ratings.

8. The method of claim 1 wherein the decision- support decision comprises a chatbot executing on a computer system, wherein the chatbot implements the act of sending some or all of the product information to the plurality of user devices via the respective messaging channels.

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9. The method of claim 1 further comprising:

a processor executing instructions stored in memory in response to the activation of the

hyperlink, wherein a transaction process is implemented in response to the processor executing the instructions, the transaction process comprising:

accessing a database to read the product information;

generating the transaction message in response to reading the product information.

10. The method of claim 1 further comprising the decision- support system sending the result to the plurality of user devices via the respective messaging channels.

11. A non-transitory memory comprising instructions, wherein one or more processors of a decision-support system implements a method in response to executing the instructions, the method comprising:

receiving a transaction message via a web channel, wherein the transaction message

comprises product information for one or more products selected by an online shopper;

sending some or all of the product information to a plurality of user devices in respective first messages via respective messaging channels;

in response to the sending the first messages, receiving second messages from the plurality of user devices, respectively, via the respective messaging channels, wherein each of the second messages comprises review information related to the one or more products; processing the product review information to generate a result;

sending the result to another user device for display thereon via another messaging channel.

12. The non-transitory memory of claim 11 wherein the method further comprises: storing the product information in a data object;

generating a reference;

mapping the reference to the data object;

sending a third message to the other user device via another web channel before sending the first messages, wherein the third message comprises the reference and a redirect command that, when executed by the other user device, opens a messaging

application on the other user device. 4

13. The non-transitory memory of claim 12, wherein the method further comprises:

receiving fourth messages from the plurality of user devices, respectively, via the respective messaging channels, wherein each of the fourth messages comprises the reference; sending the first messages via the messaging channel in response to receiving the fourth

messages.

14. The non-transitory memory of claim 11 :

wherein the one or more products comprise two or more products;

wherein the review information from each of the plurality of user devices, comprises a

ranking of the two or more products;

wherein the result comprises an aggregation of the rankings.

15. The non-transitory memory of claim 11 :

wherein the one or more products includes only one product;

wherein the review information from each of the plurality of user devices, comprises a rating of the one product;

wherein the result comprises an average of the ratings.

16. The non-transitory memory of claim 11 wherein the instructions comprise a chatbot, wherein the chatbot, when executed, generates and sends the second messages to the plurality of user devices, respectively.

17. A system comprising:

a memory comprising instructions;

one or more processors configured to execute the instructions, wherein a method is

implemented in response to executing the instructions, the method comprising:

receiving a transaction message via a web channel, wherein the transaction message

comprises product information for one or more products selected at an E-commerce website by an online shopper via a web browser;

sending some or all of the product information to a plurality of user devices in first messages, respectively, via respective messaging channels; 5 in response to the sending the first messages, receiving second messages from the plurality of user devices via respective messaging channels, wherein each of the second messages comprises review information related to the one or more products;

processing the product review information to generate a result;

sending the result to another user device for display thereon via another messaging channel.

18. The system of claim 17 further comprising:

a web server, wherein the web server is configured to deliver a web page that comprises a hyperlink and identities of the one or more products that were selected by the online shopper;

a database comprising the product information;

a server configured to access the database to read the product information in response to

activation of the hyperlink by the online shopper via the browser.

19. The system of claim 18 wherein the method further comprises:

storing the product information in a data object before the first messages are sent to the plurality of user devices;

generating a reference;

mapping the reference to the data object.

20. The system of claim 19 wherein the method further comprises sending a third message to the other user device via another web channel, wherein the third message comprises the reference and a redirect command that, when executed by the other user device, opens a messaging application on the other user device.