Title:
CUSTOMER ATTENDANCE MONITORING DEVICE, CUSTOMER ATTENDANCE MONITORING SYSTEM, AND CUSTOMER ATTENDANCE MONITORING METHOD
Document Type and Number:
WIPO Patent Application WO/2018/025492
Kind Code:
A1
Abstract:
A customer attendance monitoring device provided with: a communication unit for acquiring speech data pertaining to a speech picked by a sound pickup device that picks up speech in a target area divided into a plurality of grids, and acquiring image data pertaining to an image captured by an imaging device that images the target area; a staying information generation unit for generating staying information about persons including an attendant or a customer and generating staying information about the attendant; and a customer attendance determination unit which, when the attendant and the customer stay for a first prescribed time in the same grid and an utterance of a duration of a second prescribed time or more is detected in the same grid, determines on the basis of the staying information about persons, the staying information about the attendant, and an utterance detection result, that the attendant is attending the customer in said same grid.
Inventors:
HAYASHI HIROAKI
TSUJI HISASHI
FUKUDA TEPPEI
FUJII RYOTA
TSUJI HISASHI
FUKUDA TEPPEI
FUJII RYOTA
Application Number:
PCT/JP2017/020901
Publication Date:
February 08, 2018
Filing Date:
June 06, 2017
Export Citation:
Assignee:
PANASONIC IP MAN CO LTD (JP)
International Classes:
G06Q30/06; G06T7/20; G10L15/04
Foreign References:
| JP2009238044A | 2009-10-15 | |||
| JP5879616B1 | 2016-03-08 | |||
| JP2011237966A | 2011-11-24 | |||
| JPH07287781A | 1995-10-31 |
Attorney, Agent or Firm:
KAMATA Kenji et al. (JP)
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