Title:
CUSTOMER-CORRESPONDENCE ASSISTANCE SYSTEM, CUSTOMER-CORRESPONDENCE ASSISTANCE METHOD, AND CUSTOMER-CORRESPONDENCE ASSISTANCE COMPUTER PROGRAM
Document Type and Number:
WIPO Patent Application WO/2017/119433
Kind Code:
A1
Abstract:
A customer-correspondence assistance system according to the disclosure of the present invention is provided with: a FAQ presentation unit for presenting FAQs regarding service provided to a customer to a customer terminal operated by the customer; a browsing history collection unit for collecting FAQ browsing history information relating to FAQ browsing history by the customer; a storage unit for storing the FAQ browsing history information in association with the customer; and a browsing history display unit for displaying the FAQ browsing history information associated with the customer on an operator terminal operated by an operator when there has been an inquiry regarding the service from said customer.
Inventors:
IHARA SHINGO (JP)
Application Number:
PCT/JP2017/000097
Publication Date:
July 13, 2017
Filing Date:
January 05, 2017
Export Citation:
Assignee:
RECRUIT HOLDINGS CO LTD (JP)
International Classes:
G06F17/30
Foreign References:
JP2005250623A | 2005-09-15 | |||
JP2013054413A | 2013-03-21 | |||
JP2012033106A | 2012-02-16 | |||
JP2001229181A | 2001-08-24 |
Attorney, Agent or Firm:
INABA, Yoshiyuki et al. (JP)
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