CUSTOMER SERVICE ANALYSIS SYSTEM, CUSTOMER SERVICE ANALYSIS METHOD AND CUSTOMER SERVICE ANALYSIS PROGRAM

WIPO Patent Application WO/2012/039122

A1

A customer service analysis system of the present invention is provided with an input unit for inputting service data for a customer being serviced, a past customer service data storage unit for storing customer service data indicating the results of service for past customers, a fault/accident-related customer service data list storage unit, a homogeneous customer service data search unit for searching for past customer service data that includes the content of the service data for the customer being serviced in a high ratio as homogeneous customer service data from the past customer service data storage unit, a customer service unconfirmed content extraction unit for extracting unconfirmed content that is neither included in nor denied by the content of the service data for the customer being serviced from the homogeneous customer service data, and a customer service unconfirmed content presentation unit for presenting the unconfirmed content of the service data for the customer being serviced together with information of a fault or an accident for each homogeneous customer service datum to a service agent.

ISHIKAWA KAI (JP)
TAGUCHI DAIGO (JP)

PCT/JP2011/005266

March 29, 2012

September 16, 2011

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NEC CORP (JP)
ISHIKAWA KAI (JP)
TAGUCHI DAIGO (JP)

G06Q10/00; G06F17/30; G06Q50/00

JP2004310692A	2004-11-04
JP2000276487A	2000-10-06
JP2003208439A	2003-07-25
JP2004295396A	2004-10-21
JP2002366556A	2002-12-20

IWAKABE, Fuyuki et al. (JP)
Rock face Fuyuki (JP)

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