Title:
CUSTOMER SERVICE SUPPORT SYSTEM, CUSTOMER SERVICE SUPPORT SERVER, AND CUSTOMER SERVICE SUPPORT METHOD
Document Type and Number:
WIPO Patent Application WO/2019/189513
Kind Code:
A1
Abstract:
A customer service support system 1 comprises: an input means for accepting input of at least one of identification information and vehicle information; an acquiring means which refers to a database [(A) customer information including a field recording a plurality of types of identification information, (B) a purchase history which is associated with at least one item of identification information from among the plurality of types of identification information and which indicates a history of purchasing behavior of a customer specified by the identification information, (C) vehicle information specifying a vehicle associated with at least one customer included in the customer information, and (D) a maintenance history which is associated with the vehicle information and which indicates a history of maintenance performed on the vehicle specified by the vehicle information] and which acquires information corresponding to the purchase history and the maintenance history associated with the input at least one of the identification information and the vehicle information; and an output means for outputting information to a store clerk in a store.
Inventors:
UEDA SHIN (JP)
OMURA YUICHIRO (JP)
NIRASAWA TATSUYA (JP)
OKAMURA EIJI (JP)
OMURA YUICHIRO (JP)
NIRASAWA TATSUYA (JP)
OKAMURA EIJI (JP)
Application Number:
PCT/JP2019/013452
Publication Date:
October 03, 2019
Filing Date:
March 27, 2019
Export Citation:
Assignee:
SHOWA SHELL SEKIYU (JP)
International Classes:
G06Q30/02
Foreign References:
| JP2009151346A | 2009-07-09 | |||
| JP2008198188A | 2008-08-28 | |||
| JP2016118949A | 2016-06-30 | |||
| JP2018151734A | 2018-09-27 |
Attorney, Agent or Firm:
ASAHI PATENT FIRM (JP)
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