Title:
CUSTOMER SERVING ASSISTANCE DEVICE, CUSTOMER SERVING ASSISTANCE METHOD, AND PROGRAM
Document Type and Number:
WIPO Patent Application WO/2022/219798
Kind Code:
A1
Abstract:
A customer serving assistance device (20) comprises a first acquisition unit (210) and an output unit (220). The first acquisition unit (210) acquires customer specific information and customer serving desire information from a store terminal (10). An example of the customer specific information is the face image of a customer or customer identification information. The customer serving desire information indicates whether or not the customer desires to be served by a clerk. The output unit (220) specifies, for at least customer serving desire information indicating that the customer desires to be served, customer specific information corresponding to the customer serving desire information, and specifies the face image of the customer corresponding to the customer specific information. Then, the output unit (220) outputs output data including the specified face image. An example of the destination to which the output data is output is a clerk terminal (30).
Inventors:
SHIMOMURA HANAE (JP)
ISHII EMIKO (JP)
FUMOTO MAMIKO (JP)
YAMAZAKI AKANE (JP)
ISHII EMIKO (JP)
FUMOTO MAMIKO (JP)
YAMAZAKI AKANE (JP)
Application Number:
PCT/JP2021/015686
Publication Date:
October 20, 2022
Filing Date:
April 16, 2021
Export Citation:
Assignee:
NEC CORP (JP)
International Classes:
G06Q30/06
Foreign References:
| JP2019185714A | 2019-10-24 | |||
| JP2006228156A | 2006-08-31 | |||
| JP2018045430A | 2018-03-22 | |||
| JP2015090654A | 2015-05-11 | |||
| JP2008059575A | 2008-03-13 | |||
| JP2017174272A | 2017-09-28 | |||
| US20170337602A1 | 2017-11-23 | |||
| US20180268475A1 | 2018-09-20 |
Attorney, Agent or Firm:
HAYAMI Shinji (JP)
Download PDF: