ELECTRONIC DEVICE FOR PERFORMING TASK INCLUDING CALL IN RESPONSE TO USER UTTERANCE AND OPERATION METHOD THEREOF

Title:

ELECTRONIC DEVICE FOR PERFORMING TASK INCLUDING CALL IN RESPONSE TO USER UTTERANCE AND OPERATION METHOD THEREOF

Document Type and Number:

WIPO Patent Application WO/2020/032568

Kind Code:

A1

Abstract:

An electronic device includes: a microphone; a speaker; a touchscreen display; a communication circuit; at least one processor; and a memory storing instructions that, when executed, cause the at least one processor to: receive a first user input; identify a service provider and a detailed service; select a first menu corresponding to the detailed service from menu information; attempt to connect a call to the service provider; when the call to the service provider is connected, transmit one or more responses until reaching a step corresponding to the first menu; in response to reaching the first menu, determine whether an attendant is connected; in response to completion of connection to the attendant, output a notification indicating that the connection to the attendant has been completed; and in response to reception of a second user input for the output notification, display a screen for a call with the service provider.

Inventors:

KIM KWANGYOUN (KR)
KIM WOOCHAN (KR)
KIM YUSIC (KR)
KIM JUYEOUNG (KR)
SUH JAEEUN (KR)
JEONG EUNSU (KR)
JUNG JIHYUN (KR)

Application Number:

PCT/KR2019/009864

Publication Date:

February 13, 2020

Filing Date:

August 07, 2019

Export Citation:

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Assignee:

SAMSUNG ELECTRONICS CO LTD (KR)

International Classes:

H04M1/725; G10L15/04; G10L15/22; G10L15/26; G10L25/51

Foreign References:

KR20120095626A	2012-08-29
KR20090108821A	2009-10-19
KR100458448B1	2004-12-03
KR20150121689A	2015-10-29
KR101176405B1	2012-08-28
JP2015019347A	2015-01-29
KR20010102798A	2001-11-16
US20100303227A1	2010-12-02

Other References: