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Title:
GENERATING COMPUTER RESPONSES TO SOCIAL CONVERSATIONAL INPUTS
Document Type and Number:
WIPO Patent Application WO/2016/004266
Kind Code:
A3
Abstract:
Conversational interactions between humans and computer systems can be provided by a computer system that classifies an input by conversation type, and provides human authored responses for conversation types. The input classification can be performed using trained binary classifiers. Training can be performed by labeling inputs as either positive or negative examples of a conversation type. Conversational responses can be authored by the same individuals that label the inputs used in training the classifiers. In some cases, the process of training classifiers can result in a suggestion of a new conversation type, for which human authors can label inputs for a new classifier and write content for responses for that new conversation type.

Inventors:
WILLIAMS JASON (US)
ZWEIG GEOFFREY (US)
LAKSHMIRATAN APARNA (US)
SUAREZ CARLOS GARCIA JURADO (US)
Application Number:
PCT/US2015/038923
Publication Date:
March 10, 2016
Filing Date:
July 02, 2015
Export Citation:
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Assignee:
MICROSOFT TECHNOLOGY LICENSING LLC (US)
International Classes:
G06F17/27; G10L15/22
Foreign References:
US20090119102A12009-05-07
US20040204940A12004-10-14
US7280965B12007-10-09
US7412383B12008-08-12
Other References:
P. HAFFNER ET AL: "Optimizing SVMs for complex call classification", 2003 IEEE INTERNATIONAL CONFERENCE ON ACOUSTICS, SPEECH, AND SIGNAL PROCESSING, 2003. PROCEEDINGS. (ICASSP '03)., vol. 1, 1 January 2003 (2003-01-01), pages I - 632, XP055216298, ISBN: 978-0-78-037663-2, DOI: 10.1109/ICASSP.2003.1198860
GORIN A L ET AL: "AUTOMATED NATURAL SPOKEN DIALOG", COMPUTER, IEEE, US, vol. 35, no. 4, 1 April 2002 (2002-04-01), pages 51 - 56, XP001101793, ISSN: 0018-9162, DOI: 10.1109/2.993771
G. TUR ET AL: "Active learning for spoken language understanding", 2003 IEEE INTERNATIONAL CONFERENCE ON ACOUSTICS, SPEECH, AND SIGNAL PROCESSING, 2003. PROCEEDINGS. (ICASSP '03)., vol. 1, 1 January 2003 (2003-01-01), pages I - 276, XP055216303, ISBN: 978-0-78-037663-2, DOI: 10.1109/ICASSP.2003.1198771
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